It was so nice and kind he knows how to take care of customer

All around superior attitude, professionalism and expertise. Completed required service with no hassle and prompt.

My experience was fast,easy and stress free. From choosing the right car up to signing documents everyone is very helpful. Thank you so much!

Too expensive for little work, you need a rewards program or something that help customers save a little money

Thank you Joe for your service! Great! Vehicle repaired promptly. Quick process for service in and out. All employees in Service Dept....Thank You!

Carlos Castro, service advisor, took good care of services for my car! See him :)

Excellent service hands down!!!! 5 star service I love Omar and Rami are wonderful!! Eric the General manager It’s been more than helpful on numerous occasions my whole family loves BMW! Highly recommend this place to purchase your new car ⭐️⭐️⭐️⭐️⭐️

It was the easiest car buying experience ever. The Sales Person, Randall, was a no nonsense kind of guy. We called ahead and let him know what we were interested in and everything was ready to go when we arrived. K. Nawabi made the paperwork quick and easy and at times, dare I say- fun. He even threw in a few "wedding gifts" for us. We will only go to BMW of Las Vegas moving forward. Thank you guys!

Ericka Doty was great really helpful, understanding my needs, overall i am a loyal bmw customer

The service manager provides EXCELLENT customer service!!

first time at this dealership, everything from making the appointment to checking in with the service advisor to the finished service was top notch

Joe Monaco in service is fantastic. He made the service experience excellent. Much better than any past service experiences. Truly exceptional.

The workers were very nice and did their job without any problems. Their service was greatly appreciated and they did a very good job.

My experience was warm and welcoming. I was sick and did most of my negotiation on email and text with K. Then the next day I went in to sign the documents. I was given everything as promised. Thank you for a hassle free experience. I would highly recommend this dealership.

Kudos to Frank Hughes for very courteous and professional service.

Great service with Butch, my car was done and he was able to text me rather call. Butch is very professional.

Great place to service and buy a car -- my 7th BMW

My experience was not great. In addition to the $450 brake job, my service advisor proceeded to offer me a $400 oil change that wasn't even due for 2,500 miles. I politely declined the ridiculous oil change. Upon coming to retrieve my vehicle I dropped off the loaner and had to take my child's car seat out of the loaner. My service advisor's desk was right by the door where my car would be waiting and he could have informed me to leave my car seat there since that's where I would be coming back to get my car, but no. He proceeded to walk me on the other side of the building to the cashier while I struggled with the car seat and then proceeded to hand me the invoice while my hands were full and trying to keep a toddler in tow. He walked several paces ahead of me while I struggled to keep up and never offered help but told me to give him all five stars on the survey that I would be receiving! Are you kidding! After I checked out I walked back to the other side of the building with my car seat, again he did not offer to help. he handed me the wrong keys which I took everything outside and was not able to open my car and had to come back inside and his response was "my bad." This was an unfortunate and uncomfortable experience and I will not be bringing my vehicle back here for service. I will go elsewhere with reasonable prices and decency.

I was shopping around for a new 3 series , actually the 3rd dealership I went to. Amazingly surprised at the attentiveness and patience of sales staff , in explaining ,demonstrating, and answering questions about each model and features. Highly recommend if your searching forms new vehicle and not quite sure what’s out here .

Joe (Giuseppe) was wonderful in assisting me with service of my car. Pleasant, a smooth process and most important I was in a situation for p/u my car and he was able to provide a loaner so I did not need to miss work and other tasks.

I have had nothing but problems with BMW. I got my 2018 BMW X2 in January 2019. It was considered new and in the first year I had it in for oil leaks twice. The Bluetooth connecting the vehicle to my phone didn’t work properly. I had it looked at several times before I was told that the problem was that there were no apps compatible with my BMW. What really ticked me off is that the salesperson promised me that I could use my phone for navigation with the vehicle (the car did not have navigation, so this was important to me) - but when I got a phone call the navigation would stop working in the car, which was problematic and dangerous while driving. I went in and spoke with the General Manager and he said that BMW was aware of this problem but was not willing to do anything for me. On my most recent service visit I learned that the extra tire coverage we purchased did not completely cover the tires. We were told our tires would be covered when we purchased it, but apparently wear and tear is not. Had I known that along with the issues of navigation - I would NOT have gotten this vehicle. I feel completely deceived and I am very unhappy with BMW. Not just is the performance of this vehicle lacking, but the service of the sales team and management is very poor. This is my first BMW - and unless they do something to make this right - it will also be my last.

I have had nothing but problems with BMW. I got my 2018 BMW X2 in January 2019. It was considered new and in the first year I had it in for oil leaks twice. The Bluetooth connecting the vehicle to my phone didn?t work properly. I had it looked at several times before I was told that the problem was that there were no apps compatible with my BMW. What really ticked me off is that the salesperson promised me that I could use my phone for navigation with the vehicle (the car did not have navigation, so this was important to me) - but when I got a phone call the navigation would stop working in the car, which was problematic and dangerous while driving. I went in and spoke with the General Manager and he said that BMW was aware of this problem but was not willing to do anything for me. On my most recent service visit I learned that the extra tire coverage we purchased did not completely cover the tires. We were told our tires would be covered when we purchased it, but apparently wear and tear is not. Had I known that along with the issues of navigation - I would NOT have gotten this vehicle. I feel completely deceived and I am very unhappy with BMW. Not just is the performance of this vehicle lacking, but the service of the sales team and management is very poor. This is my first BMW - and unless they do something to make this right - it will also be my last.

On time and thorough. Great service by all. Scheduled appointment time was honored.

My experience was wonderful everything went well. Thanks for all your help

I just took my car in for service. Giuseppe was terrific. He explained everything to me re: costs, etc. and kept me informed along the way while my car was in the shop. Even though the smog check machine was broken, he had someone drive it over to another location to get it done so that I wouldn't have to do it myself after picking up the car. I even had the car detailed while it was there and I didn't even recognize it was the same car when I picked it up. It looked brand new again.

I have nothing but a great experience with Las Vegas BMW with the servicing of my BMW M5 Competiton. 5 stars to Joe and Tyler in the service department. My only complaint is that Las Vegas dealers (in general across most brands) are just are not competitive with Southern California on pricing and availability. I had to buy my car from Autonation BMW Valencia after not being able to get a build slot from Las Vegas BMW and after an absolutely AWFUL experience at Henderson BMW.

Frank Hugh is very helpful and knowledgeable They even washed my car for me

I have nothing but a great experience with Las Vegas BMW with the service of my BMW M5 Competiton. 5 stars to Joe and Tyler in the service department. My only complaint is that Las Vegas dealers (in general across most brands) are just are not competitive with Southern California on pricing and availability. I had to buy my car from Autonation BMW Valencia after not being able to get a build slot from Las Vegas BMW and after an absolutely AWFUL experience at Henderson BMW.

Service associate was very helpful and informative.

We recently located here so we were not sure what to expect. Having been a BMW owner of many different vehicles over the years, we were used to exceptional service. This dealership has met our expectations.

Technician didn?t show up to repair appointment on time and was over an hour late. We had to reschedule. Very inconvenient when you run a family with a tight schedule. They even got the name spelled wrong to a totally different name.

DON`T EVER LET YOU CAR WASH! MY WHOLE CAR IS ON DEEP VISIBLE SWIRLS, ITS BEEN WASHED WITH SANDPAPER ON PURPOSED I GUESS. I CAN`T BELIEVE BMW DEALERSHIP DONE THIS TO MY BABY....

Everyone was very professional, friendly and knew their stuff. Service was performed in timely manner.

The service writer , Frank, was fantastic. I needed my car back at a certain time, explained why, and he made sure it happened. Thanks to him and your great service department. I also met general manager Eric, who was making sure customers were being well taken care of. Very impressive.

Mr. Giuseppe Carcione ?Joe?, is fantastic! I ran over an object in the road which caused a tire to go flat immediately and damaged the rim and the alignment. It happened at around 5pm, close to dealership closing, but Joe came through for me and got everything fixed in a timely manner and with a rental car to boot since there were no loaner vehicles available.

Smooth transition (despite my hesitance and repeated questions}, sales person K and finance representative were calm and understanding.

Joe Monaco, service rep. Was excellent!! Great customer service!!!

The staff is very friendly and knowledgeable. They found the exact car I wanted! Thank you!

The dealer ship and staff were outstanding could not have asked for better service. Very professional.

Good to see clean waiting area. I had to wait for 3 hrs. It takes more than 45 minutes to get home. That's why I did not loan a car.

3 cars later, what can I say, Desert BMW is the best

Service on my vehicle was done within the time frame quoted, and the complimentary car wash was greatly appreciated.

LEON in the service department is the best I've ever gotten to deal with and I've had 3 BMW's in 3 didifferent States.

I was fortunate to have had the pleasure of working w/ both Rami in sales and Feng in finance. I hadn't bought a brand new vehicle since 2007 and Rami made this beyond "easy" to put together, plus he was able to get the deal on the vehicle I wanted without much of any hassle or stress. I'd have to say it was a pleasure dealing with Rami, Feng, and the BMW Las Vegas dealership. I've already recommended Rami to a friend who will be buying from him in the near future.

Rich (Richard) was my service advisor, excellent customer service & very helpful.. Would definitely recommend!

Great service and nice loaner

I was ambushed. Told by Randall they would hold my check til my insurance settlement funded in 7-10 days, along w/my trade in. Then after 4 and1/2 hours Randall has gone home and I find the truth is, if I don't have 4k right now - it wont happen but I can take my unregistered & uninsured trade I delivered and go. After sharing my disappointment with everyone and comparing it to non consentual coitus I gave it up to them, paid and bought the additional 5k in maint and mech warranty. Really not looking forward to being misled and taken advantage of.

My service advisor Richard is very Good in doing his craft. He immediately attended me when ever i incurred emergencies with my SUV . I know accommodating somebody Immediately is tough when influx of customer gets in,, however Richard find ways to accommodate every single customer that asked for his help. He is polite, understand situation and most of all he find remedies and ways to help his customers. More Power Richard,, you deserved a BLAST!!!!

530e. Best ca ron the road. 3 00+ miles on a gallon.😀

THE STAFF VERY NICE ATMOSPHERE PLEASANT

Great, great service. Purchased many BMWs from these guys -- and they are always there when I need a helping hand from service. A

My recent service visit to BMW of Las Vegas went great. I was offered additional maintenance services available in addition to my Oil change, in a stress free no pressure way. I ended up getting a fuel system service. The service occurred quickly and at a fair price. From the employees that took my keys when I dropped off my car to the cashier I met with to pay my bill, everyone was courteous and professional. I will definitely be a repeat customer at BMW of Las Vegas.

I have had the same service supervisor for the past 29 years (was Chaison BMW then) and I always get the most awesome service from Butch Condon. This man has taken care of my cars and my Family when serving our country abroad. My late wife once told me, “ never worry about me being broke down on the road, because Butch has our back”. Butch also informs me when it’s time to look at a newer BMW and has never stirred me wrong. Thank you Butch and the BMW TEAM!

They represent the best customer service and professional work done on the car. Yes the Ultimate staff. One cannot go wrong

The best experience I?ve ever had discussing stressful car repair issues and costs. Butch was very informative and helpful.

My purchase experience was very smooth. Manager Dan Eastman treated me like a VIP when I bought my BMW 2015 & also my BMW 2020. Client Advisor Ardie Arnold was very conscientious to my every need, patience and very kind to work with.... Financial Services Manager Joe Kang was professional and thorough. BMW Genius Borna Vaezi who explained "the bells and whistles" of the vehicle made me feel very comfortable and his since of humor is off the chain.... I'm a happy customer, PERIOD....

I went in for routine maintenance on my 2016 328i Gran Torismo. The customer service rep told me it was time for an oil change and spark plug change, so that is what I had done. I questioned why in needed spark plugs at 30000 miles and he said they do that every 4th oil change. That seems a little overkill. I checked the owners manual and the BMW website and everything states every 6th oil change or about 60000 miles. I a little confused as to the discrepancy and were the plugs changed early. The remained process went very well.

Smooth but lengthy transaction. So give yourself some time. Although it helps if you already know what you want. Everyone knows their job and they all do it so professional well. Excellent service!

I've visited BMW of Las Vegas a few times now and I have always been happy with the service I receive. My service professional has been Joe Monaco the previous 3 visits (1x regular service, 1x tire replacement, 1x electrical issue), and he is always a pleasure to work with. At other dealerships I get the impression that the salesman is just trying to up-sell everything, and doesn't have my best interest in mind; this is NEVER the impression I get from Joe, nor of BMW of Las Vegas. Joe always makes it a point to listen to my concerns about the vehicle first, then we talk about the options we have and what I actually need. I've also been very happy with the service I've received on the vehicle. I always get my vehicle back in a reasonable amount of time, washed, and with no evidence of the issue in question. Finally, the price is always very reasonable. Despite the ominous rumors about buying foreign cars, every service I've received on my car has been at a fair price, and with a military discount. Thank you very much!

Excellent service everything taken care of same day

First time in the service department and got great service. Highly recommend Dandre as a Service Advisor.

I have been a customer of BMW of Ls Vegas for a few years. I have always been treated very well. Excellent customer service. They bend over backwards helping with my BMW's. I just had a recall on my X1 BMW for a column change and done within an hour. GREAT SERVICE!!!

It was my first time to go there. I was treated like I was a special customer. Dandre was very accommodating and very friendly. Took me through the process quickly and delivered my car clean and made sure I did not leave anything behind on the loaner car. Excellent service! It is what you expect from BMW!

Great Service!!! Was there last week and they took care of the issue my car had. Joe Monaco (BMW on W. Sahara) was very knowledgeable, friendly, prompt and awesome service. Will be back for sure :)))

My service advisor Joe Carcione is outstanding, overall experience is great.

Excellent customer service, very knowledgeable of what’s needed on your car and very friendly staffs. Since I moved last year from California, I did visited BMW of LAs Vegas a couple of times and Mr Rich Torno was excellent in attending my needs.

The staff are respectful and flawless, the place is spotless .my service adviser was very has very good customer service I?m very satisfied with my visit. Thanks to all.

Leon took great care of me. It was my first time at the dealership for some scheduled maintenance. I switched my appointment from 8am to 10:45am so I had to wait a little longer than anticipated but I didn't mind. The new showroom is amazing and the waiting area had fresh brewed coffee and bottled water. The staff and porters were all great. See you next year!

Brought in my 2018 BMW 530i for its first service maintenance (engine oil change) as always a positive awesome experience with the service department especially with my service advisor Rich Torno providing excellent customer service. The newly added/remodeled service facility and waiting lounge is fantastic....great coffee (Starbucks) for customers waiting in the lounge.

Very good service and attention to customer

Thank you for your great service and customer care!

Great service, especially from Frank Hughes (BMW advisor). He’s always very helpful and courteous.

It's a beautiful car but with too many buttons and gadgets on It.

great service and very helpful and friendly staff. I appreciate your business very much

Frank was very nice, friendly and pleasant to work with. He took care of the service required. I appreciate it.

The service advisor quoted a price for the repairs, before the diagnostic test were performed. The repairs were completed the next day, because by the time they completed the diagnostic tests, my warranty company was closed. In the past, my service advisor would inform me of repairs that may be needed. I was not at this visit, so when I looked at my invoice, I had to figure it out myself. This is the second time this has happened. I have always brought my vehicle to this facility for repairs and maintenance since I purchased it in 2007, I just wish some of the service advisors would not act as though they were in a rush.

Amazing staff. amazing facilities . awesome cars .

Was easy to go through the process of leasing ! Always a pleasure dealing with BMW !

Excelente cervical y no están caro como la gente piensa

Joe in Service was very friendly and explained everything to me prior to fixing the issues on the vehicle. The new Service Center is very nice.

Richard, my salesman, is always professional with me. To top it off the young gentleman who retrieved my car was equally nice. He made sure I didn’t have to wait long. My car was clean and drove like new.

Great service; great facilities! This dealership has a great staff in this state of the art facility!

Made a service appointment got there... Wait and wait and waited finally I grabbed someone and expressed I had an appointment, I need to return to work so I’d like to hurry. They make we wait more.. then finally get the paper work. They tell me I have to wait for a shuttle.. 2 min... 5 min.. now here we are an hour and 15 min past my appointment time, I’m finally in a shuttle.. late getting back to work. It’s sad that a ford or Chevy dealership can get me in and out in 25 min.. Oh and then they can’t pic me up to retrieve my car tonight I have to Uber myself back..

I love my new car, but I did not love the experience of buying it at the BMW Las Vegas location. I felt like another number at the dealership and from the moment we walked in, I felt like I was a bother and everyone just wanted to rush me through their time with me to the next person and get me out of their hair. Here I am buying my second car ever and it's a luxury car, I'd really hope to be treated like a VIP versus another random person. I get that sales probably sells dozens of cars in a day, but this is a huge purchase for me and I buy a new car maybe every 7 years. From staff bragging they don't provide donuts to guests who are waiting while their car is being serviced (which sounds really cheap to be honest! My neighborhood mechanic even offers snacks and pastries to his customers and BMW can't?) to when I first sat down the sales guy kept asking, "I thought you were coming tomorrow," and then acted like we were an inconvenience. So I responded: "Should I come back tomorrow or talk to someone else?" Eventually we found someone who really took their time with me, Christian from the Genius Department, who spent 30-45 minutes with me to walk me through every single question I had and he did something that no one else did, he welcomed me to the BMW family and said congratulations on buying a new car. Christian was amazing, patient, and really kind. I felt like I did not get that kindness and patience from the rest of the staff which is sad because I deserve to be treated kindly and with respect. I really am disappointed that I didn't feel special or excited about this whole thing. It sucks that I have to have a relationship with a dealership, that I don't believe cares about me as a person/client and now I need to spend the next 7 years of my life feeling like another number and paying every single penny to be treated like that.

Lesley is amazing!!! She made the whole experience of buying a new car thorough and efficient. All the staff at BMW Las Vegas are professional, courteous and welcoming.

Leon Z is the best Service rep in the department! He has recently been my new service advisor, and he is transparent about any issues and always communicates thoroughly about a plan to resolve them. He is professional and relatable.

Customer Service is excellent! They make sure you are good before you leave!!

Leon was friendly, efficient, and professional. I brought Candy in because of a indicator light going off...he didn't rest until it could be figured out why it came on and was able to resolve it. I appreciated the honest feedback and customer service! Thanks 💕💋

great customer service and great care of my BMW

Leon helped me with an on going problem on my 2019 X3. I think its safe to say the problem won?t reoccur! He took the time to have the shop foreman diagnose my car. Leon truly cared about my ability to enjoy driving my new car.

Great service rep. All work was done on time and as requested. Employees were very helpful and friendly. I appreciate your service.

They had me in and out very quickly. They were very helpful and courteous! I received a super clean loaner car and received my car back quick. I really appreciated that my car came back cleaner than when I dropped it off. Every person I encountered during the process was helpful and pleasant to deal with. My rep Joe was amazing and bent over backwards to make me feel like my particular file was most important... Thank you BMW

Josh Martinez was very honest, prompt, and a pleasure to deal with! I'm leery about dealerships trying to get over. I left feeling confident and very pleased with the service of my BMW.

Butch was great. Service was as prompt and completed on time.

Superb all around service!

customer friendly staff, a comfortable waiting area, with free Starbucks coffee and more, made for a pleasurable visit while our 2005 BMW was being serviced. Our car was cimpleted in the time promised!

Got me in right away and gave expert advice with the goal of saving me money. Leon was great!!

I had my X6 in for service, everyone was helpful and professional. I want to especially thank Butch, for his kindness, time, and knowledge!

We had recently moved to Las Vegas and needed service on our 2004 X5. The Service Manager (Matt) spent time getting to know us and our specific needs. He scheduled an appointment to meet with Butch Condon, Asst. Service Manager for a time that was convenient for me. The service I received from Butch was exemplary which included a loaner car for the 24 hours I was without my vehicle. Very impressed with the Service Department at BMW of Las Vegas! I highly recommend this dealership to anyone who is looking for professional and efficient service.

My first service on my 2020 M4 Convertible was a breeze! Joe Monaco (Assistant Service Manager) was there to meet me and accommodate me every step of the way. He then set me up an appointment with a Genius Team member right after my service appointment. Lucky me, as I was very fortunate to meet a true "genius" ... Borna Vaezi, who explained everything to me and showed me how to use all the bells and whistles on my car; ones I did not even know that I had. :) Overall, extremely satisfied with my first visit to BMW of Las Vegas Service Department and the Genius Team Department, as it is very hard to find excellent customer service these days. These guys really went above and beyond! Highly recommended and greatly appreciated.

I was visiting LV when my BMW Z 3 suddenly wouldn’t start. The tow truck driver was late and the car didn’t get there until 3pm on a Friday afternoon. They got the car in to be looked at and fortunately it was only a battery. They got the new battery in and tested and the car was ready that evening. My trip was saved and I could go back as scheduled on Sunday. Thank you BMW of Las Vegas!

Our car broke down in the middle of nowhere in Utah. After it was towed to a local garage, the local shop quoted us $5000 for repair. We were desperate and called the BMW Las Vegas for help. Joe Monaco answered the phone. He was very calm, and started to help us right away. At that time, we have not even met. We were impressed with his professionalism and decided to tow the car to BMW Las Vegas., which is 140 miles away. That ended up to be a very wise decision. Joe welcomed us and put service staff work on it right away. He constantly updated us with the status of the car and make sure that we can drive home as soon as possible. We are very grateful to Joe and BMW Las Vegas. Having the broken car in the middle of road trip is no fun, but Joe?s help made it a worry-free experience. Joe Monaco is the best service advisor we ever met!

Service has and always is outstanding. I wouldn’t go anywhere else.

I am a Very impressed and satisfied customer. I was helped by Frank - I believe he is one of the service managers. I dropped my car off for some recalls. Service was courteous, quick, And thorough as it was returned to me washed. I bought my car from a private seller so this was my first experience at a BMW dealership. Very happy about my experience.

bmw is the best plain and simple

I’ve had the same service manager (Butch) since 2001 or before. He has always been knowledgeable, professional and helpful. Thanks!

Rami and Omar were wonderful to work with!!

Service staff was understanding when it looked like my vehicle would take longer than 2 hours due to a recall and offered a loaner car. They offer Starbucks and other coffees along with fresh fruit.

Rami was very professional, knowledgeable, and kind. It was a great experience.

Buying a used car is never fun, but at least buying it here made it bareable. They were helpful, got back to me immediately and answered all my questions. If there was any problems, they handled them instantly.

Giuseppe was very attentive. I appreciate how prompt the service process took.

Erika was friendly, helpful and efficient Got us a great deal!

The service agent Joe totally made me feel like a valued customer.

They are very good service..

Got there early to see if they could fit me in. My first visit to this dealership as I have just moved to Vegas. D’Andre was able to get me in, as well as inputting me into the system. The premise was clean as well as having a coffee station for their customers. Will go back to the dealership next time.

I would like to special mention in sales dept Mr. Mo Emara. He is amazing and very professional. He made our buying experience a very pleasant one. I would recommend him to my friends and family. He is straight forward and gives honest information that made us decide to buy without hesitation. I am very happy and satisfied with the purchase.

Way too expensive. Long waits, even with an appointment.

Fantastic Parts and Service department!!! We were traveling from PA and 10 miles outside of Kingman AZ when the low tire pressure warning went off. I brought up the screen and sure enough one tire was 10lbs lower. 3:45 pm we pulled into a tire shop in Kingman and it was determined the wheel was cracked. Called BMW of Las Vegas and they didn’t have the wheel. They ordered it from CA and said it would be there at 8am the following day. We rolled in at 7:45 am and the wheel was already there waiting for us. Joe brought the car right in and in an hour we were back on the road. HUGE thanks to Keith in parts for ordering the wheel and having it there early. HUGE thanks to Joe in the service department for making room for us to get in and back on road!! If I lived in the Las Vegas area…I would be a client for LIFE!!!

From the buying process to the maintenance and to their customer service- plain awesomeness! Love BMW! ??

Very smooth transaction. Quality service. Tyler was very helpful!!

My service advisor Joe Carcionne has made my experience with BMW top notch. Any problem I have had has been taken care of with timely follow through and is one of the reasons we have enjoyed our BMWs for the last 6 years

Richard Torno at BMW of Sahara was great! He is professional, courteous and knowledgeable about the services I needed. This is the second time Richard has helped me with my vehicle and he is consistently friendly and attentive. Thank you for your service Richard!

Great Service, especially from Rich Torno

Excellent service by my service advisor leon, he is awsome

Rich Tornio, Great Job on replacing my battery and understanding my consumer needs.

MY REP JOE WAS AMAZING , GOT ME IN AND OUT IN A TIMELY MANNER AND PROVIDED ME WITH A RENTAL.

I was over the BMW dealership for service The representative was excellent the customer service is the best My car was serviced and they did some recalls oil change at a very timely matter

Service was prompt. Mike McBride was there to great only moments after I arrived. Very friendly. Awesome was he arranged for me to get picked up and return to the dealership. Don’t get any better than that. Thank the entire staff that greeted me, told were the coffee and water was. Great first time visit.

Michael McBride is ASST. Service Manager that was assigned to me. He was outstanding and is the primary reason I will continue to do business with BMW of Las Vegas… period!”

The assistant manger Joe Monaco is a class A Service assistant for help and prompt service at BMW of Las Vegas

Cars, service, whats not to like?

Yes.... Joe G treated my wife and I as VIPs

Great people

I highly recommend Butch as your Service guy. Anytime I have an unexpected car service, he is right there to help! The whole staff at BMW Las Vegas is great but Butch deserves five stars!!! :)

this was not the experience I was use to at BMW. It was like buying from a second rate used car lot. The salesman asked a guy to show me the electronics on the car, he looked up from his phone looked at and said no. Therefor I was not showed the electronics. I still don't know how to operated the navigation system nor do I know how to operate all the controls. I did not get an operators manual with the car, as it was a used . I had to wait for over an hour to get in the finance office. I felt a lot of pressure from the finance guy who failed to take no for a answer. The reason I went back to this dealership was their service department they are the best.

Sales department are awesome but the Finance department was xxxx . Some of the staff are so rude some of the staff look at the people around how they dress I just bought BMW X5 hello I just asked this staff where?s the cups for the coffee he says did you just come here for the coffee.?

Josh Martinez always takes great care of his customers!!! We have been a customer for almost 15 years and are so happy that Josh is now that Service Director. He treats his customers with professionalism and respect and he is truly one of the reasons we have returned to the dealership time after time. Thanks so much for the outstanding service.

Beautiful facility. Friendly Staff, welcoming environment. My only issue was the pressure applied to purchase an extended warranty.

TL;DR: Leased an expensive car that didn't live up to expectations. Left feedback about experience, got confrontational text messages from my salesman. Caveat Emptor and stuff. I've been a BMW loyalist since before I could even drive. Being brand new to Las Vegas, I went to BMW Las Vegas to purchase a car. I told my "Client Advisor" that I was looking for a fast luxury car to occasionally take to a track and possibly drive backwards, in a fireball, through the pearly gates. I had a CPO m235i in mind, having owned one in the past, but was open to other options. I ended up leasing a 2020 m340i. After a day, I found out that the new electronic safety features are passively trying to kill you. My salesman's suggestion was to just turn them off. Glad I just paid a bunch of money for some high-tech wizardry that I'm not going to use. After a week, and getting out to a track, I found out the car is limited to 131 mph because of the tires. I asked my salesman again, and he says there's nothing you can do without voiding the warranty. As a "client advisor," don't you think it would be in your best interest to advise me on these two huge pitfalls after I expressly told you what I was looking for? I mean, if I'm going to be spending over $1,100 a month for a big, powerful engine, I would at least like to be able to use the engine I'm paying for. If I wanted no safety features and half an engine, I could have spent about $1,000 less a month. If you went to Best Buy and bought a toaster with a "toast limiter" that disables the left bread slot, and the salesman failed to mention that, would you feel a bit deceived? Could I have done more research on the car? You bet! Was I relying on the "advisor" to give me good advising, just like my previous BMW experiences? Absolutely! Did this location destroy their relationship with a lifelong, loyal BMW brand ambassador? Sure did! Another thing that kind of irked me was that when I was trading in my old car, I told the sales manager I was just looking to get enough so that we could both be happy. He told me "If I make even $1, I'm happy." I saw my old car for sale a few days later for $5,000 more than they credited me. The sales manager must be "sneezing" rainbows and puppy dogs from all the happiness. Where it gets really weird though, and what prompted this review, is that after my purchase, BMW sent me a feedback survey. Upon filling out the survey, I started getting text messages from my salesman telling me that my feedback was "completely and utterly mistaken." Wait. YOU requested my feedback. Why ask for feedback if you don't want to hear what people have to say? I was baffled. On the plus side! Borna, the BMW genius that helped me figure out the insanely complicated new iDrive system, was super chill and helpful. He's really the only reason this isn't a 1-star review. The rest of the experience was kind of a dumpster fire wrapped in a train wreck. Anyway, BMW made their sale, but alienated a loyalist in the process. I won't be buying from BMW any more. If you are dead set on a Bimmer, try BMW in Henderson first. Otherwise get a Merc, or better yet, an Alfa Romeo. Alfa's need more love.

BMW on Sahara and Rainbow took care of me! Tyler was awesome, he is someone who definitely puts the customers first.

Staff were friendly and helpful. The service center was clean.

I?ve been a customer with BMW of Las Vegas for sometime. Butch has always been my service advisor. He?s highly professional and has provided much knowledge when I arrive for appointments. It?s a great environment when waiting for my vehicles service completion . The new upgrade to your facility is outstanding. I couldn?t be happier. John

From the GM, to the Sales Associate, to the Parts Manager, I have had a fantastic experience at this dealership. When I had a difficult time with some of the local BMW dealers with regards to European Delivery for my car, I called the GM at BMW Las Vegas, where I had purchased my Wife's car from in 2012, and immediately I was treated with welcome greetings and they effortlessly processed the purchase of my car and at the price that was agreed upon. Even at time of pick up, the very few final details that I requested were all taken care of quickly and efficiently. I highly recommend this dealership without hesitation to anyone interested in a new or used BMW. NVU

From start to finish, our sales rep, Randall, had us taken care of. The facility was under construction for remodeling, but the temporary office spaces were neat and once inside, you would never have known it. We had just come from a quick visit to an Audi dealer down the street. But our BMW rep was knowledgeable on the models, features, variances between trims, and walked us through the product line up expertly. His amiable demeanor was the key to winning us over - and then there was the car. :-)

It was pleasure working with Alessio Giacobbone and Feng Zhu at BMW of Las Vegas. I had just stopped in to see what my options were as I was in an accident that totaled my other vehicle. Their customer service was outstanding, they were helpful, knowledgeable and seemed like they genuinely cared about me getting a BMW in the price range I could afford without feeling any pressure. They were there to help me. Great customer service can be hard to find, but I would recommend these 2 to anyone looking to purchase a car. The rest of the staff I came into contact with while there was also top notch!

The dealership performed the recall replacement and I assume did a good job as I have not had any problems. My issue was with the assistant service manager who was assigned me. He was not friendly, waited until 4 hours later to tell me what the cost would be to upgrade my map in the navigation system and was going to charge me over $500 to do the upgrade. After 2 and 1/2 hours of waiting for my car, I had to ask him how much longer it was going to be. He never informed me that it could be a 4-hour process. I would never use the same service manager again.

I just like it naturally

Great service dept. Like the dealership. Like my car.

Outstanding customer service, my service adviser Rich keep me advised regarding my car’s progress, clear and complete explanations about the issues. Excellent service department and I highly recommend them.

Great at finding problems & fixing.

Outstanding customer service, including keeping me advised on progress, completely addressed every issue and clear explanations.

If you are looking for a vehicle and happen to stop at BMW of Las Vegas, see Miles Uy!!!!

I purchased a car long distance and without trust this deal would not have happened! Sam Baradhi was the best! Easy to work with, answered all my questions, made sure that I felt comfortable and was just not after the sale! Thank you Sam for making a very difficult situation, EASY!

I would really stay away from the service location. I don't trust them. I went in their initially being told that their was a $185 diagnostic fee to look at the whole car. I asked originally if I could apply those monies to any item to be fixed and they stated YES. Later on, they stated that I had to apply it to the specific item that was a $1000 issue. I had to argue for 30 minutes and they eventually worked with me. Later on, I went to pick up the car and it had a cracked windshield. I came into the location with a perfectly fine front windshield. They were replacing the wipers and fluid mechanism that deals with the wipers so some how they caused some stress on the window and a large crack appeared. I asked for them to handle the crack and they stated that I signed a waiver stating that if anything happens to the car that it was my responsibility and not theirs. If I brought the car in for any other item then I could see it being a non issue but they were working near the front windshield. They also did a complimentary car wash which was nice, but not sure what kind of pressure they used on the front windshield or how fast they drove through their machine. I don't feel comfortable with this service location and I would warn people that when you bring your car to this location, anything can happen. When it happens, they will state that you signed the contract that they are not liable. This is the true story of the situation. It would be nice if customer service was a key priority, but it doesn't appear to be here.

A great service department.

My service rep was Butch Condon, who needs training to improve his customer service. 1. Butch was chatting with a colleague while I was in front of him. In between their conversation, he would ask me "what else". 2. I was informed to expect a service status via text message between 1-3pm, which did not happened. Butch did not reply to my text either, I had to call around 4pm. 3. I don't know what really happened in the shop, but changing a battery should not take 2 days. 4. Problem on my entertainment system was not fixed. 5. I texted Butch to do an oil change, he said he never got my text. 6. When I picked up my car, all the problems/ solutions was not addressed to me. I was led to the cashier desk, Butch shook my hand and said good bye. I went back to his desk and asked him about my radio problem and the engine light concern. He said it all had to do with my battery. However, my radio is still not working properly.

Scheduling is simple as well as the assignment of a customer service person to oversee your vehicle. My Service Rep Joe is efficient and always makes sure you are informed of the work status. I had some extra work done as per suggestions given the 50,000 mile mark. I should have asked as to how long it would take as I was waiting for 4+ hours however the results were above board and Joe ensured that there were no similar quality control mistakes made in my last service 3 months ago. Great new setup.. very Germanic, simple lines and aesthetics. Quality internet speed. One can work there if the need arises

It was my first time going to BMW of Las Vegas. The customer service was excellent! Leon was very nice and took the time to explain everything in detail. They also give a shuttle ride while they work on your car. The place is beautiful. They have Starbucks coffee and a breakfast bar to help get your day started. I will be back!!

This is the second time I have purchased a vehicle from BMW of Las Vegas. They do things right - from well trained, courteous sales consultants, to those who process the reams of paperwork required these days. Even the restrooms are great (spotlessly clean). Well done, BMW of Vega$!

They are completing a multimillion dollar remodel. Looks nice so far. A little cumbersome trying to navigate the lot and bldg during construction

Brought car for first service , have appointment 8 am , few hours later and still waiting ....

Excellent salesperson (his name is "K"), and Joe the lease/ finance person was personable and very easy to work with. Very pleased with my new BMW! I trust if I need help BMW of Las Vegas will stand behind their automobile.

Service is good, but sometimes they still make you wait a little too long even when you have an appointment orher than that I like the sercive experience.

I was assisted by Mr. Giuseppe Carcione and transaction was great from start to finish.

If you ever have service issues with your BMW, I suggest you seek out the help of Leon, or Joe. These guys are amazing service advisors with BMW of West Sahara/BMW of Las Vegas.

Could not be happier with the buying experience at BMW of Las Vegas. The process was fair. My Salesman Ardie made the experience over the top easy. He was super patient with me as I requested 3 times to take a test drive in multiple vehicles to make sure I was getting the right one for me. He did not get annoyed when I asked to drive again. His after the sale service as been stellar. I have text him questions and he's taken the time to get back to me very quickly with the answer. Having the right Salesman makes all the difference. I would not hesitate recommending BMW Las Vegas and Ardie. If you want or need a new BMW, go ask for Ardie. You will be glad you did.

Always treat me right and I’m in and out as soon as possible.

This dealership took their time and did a good job with our repairs. Our rep, Giuseppe, was very helpful and explained everything well, and frequently. We were without our car for a week and he made sure to communicate all delays, which were more due to parts being delivered.

Butch treated us very kindly and we had a good experience in our eyes especially with our car being serviced thanks to butch

BMW of Las Vegas fully met and exceeded my expectations. During a weekend trip from Los Angeles to LV, my 550 experienced a major misfire. The car was dropped off late Saturday evening and was ready to go by the time I requested, Tuesday morning. The Asst. Service Manager Mr Carcione kept me updated and worked with me and my warranty company flawlessly. I couldn't have been happier! Thank you BMW of Las Vegas

BMW of Las Vegas fully met and exceeded my expectations. During a weekend trip from Los Angeles to LV, my 550 experienced a major misfire. The car was dropped off late Saturday evening and was ready to go by the time I requested, Tuesday morning. The Asst. Service Manager Mr Carcione kept me updated and worked with me and my warranty company flawlessly. I couldn't have been happier! Thank you BMW of Las Vegas

Leon Zelensky helped me out on my recent service. He was very accommodating and provided me all the info i needed re my car and what was needed. Thanks Leon! Awesome Job BMW of Las Vegas!

Great service with no hassle! I live 300 miles away from this dealership and I have bought the car remotely after seeing the promotional adds for a BMW X3. Sam Baradhi was informative, cordial, experienced and really worked with me to get an excellent. Will definitively come back in the future. Sam and his manager were able to offer me a price I couldn't pass on. The experience with Joe Kang (Finance Manager) was also a pleasant one. Informative, courteous with no up-sell pressure. Thank you Sam for helping me get this amazing car!

They were very thorough and professional. I also appreciated the communication from my service representative.

Leon Zelensky is honest and friendly service manager and the person you can trust

The service experience was easy and quick. I shceduled online. When I was called to confirm and check for other requests, I reserved a loaner car for the day. Leon my rep was attentive and quick with the paper work. I was in and out with no issues. I reserved a few stars for the facility, they are under a major renovation, and although they are organized, it is currently a construction zone.

Customer service was awesome! Rich Torino was extremely attentive and went above and beyond to answer my questions

TK , Krystal, George they make the deal I want it happy with my car thanks guys.

Drove different bmw around 4 years. Want to find oem part price on dealer and buy it. Called them and was on hold around 10 minutes, after i already gave vin number to the guy. He was rude and told me something about my accent and then put me on hold after he got vin. So i believe if you got vin number you have price on the screen same moment. After 10 minutes of waiting somebody pick up phone and ask what do i need( but i already asked and gave vin number) and he also put me on hold for another 5 minutes,than i finished call. Its crazy, i never owned chevy but when i was dealing with their support parts and dealer services they was very different compare to bmw. Its crazy

We returned a lease car and purchased a pre-owned car. The entire staff from the sales person to finance manager were great. The salesman K went out of his way to find a car better than the one leased for less money monthly. The finance manager worked with us to make sure we received best possible interest rate. Great service overall.

I took my BMW for service. One of which is to replace my ac air filter because it was emitting musky odor. The service tech convinced me to replace it. That it would solve the problem and even suggest the freshener to be added too for a cost. You all know how expensive the services are. Fine. But when the musky smell was still evident, I took it back.Another service Tech, Matt, says I have to pay more for the same issue. The issue of which the first service tech said it would solve it. Never again will I take my car to a rip off place. I guess somebody has to pay for the construction that’s going on there..

Not sure what drugs or experience people have in cars that say this place gives good deals. I will say before negotiations start, the staff is respectful and friendly. Once it comes to the dollars, forget about it. I did my own shopping and saved $1,000 on a down payment, for the same monthly payment they wanted on a car with an msrp of $10,000 less than what I have now.

They destroyed my steering and claimed they didnt know what happened. They never took ownership of the damage and claimed it on the sun destroying it.

I just went here to order a part for a 1999 328i. It has a comfortable waiting area with an especially nice coffee, tea, and espresso bar. The staff is very helpful and friendly.

Awesom. In and out.

Great service! Bob was fantastic the whole process, very patient and great customer service! He absolutely went above & beyond! He alone deserves 5 stars! I recommend this place to anyone looking for a vehicle you won’t regret it! Especially with the type of customer service they provide you! I DEFINITELY recommend Bob Dziak as your client advisor! That whole BMW team at Las Vegas BMW were phenomenal. Thank you guys for making me your priority & helping me get my 2016 340i delivered to my house in Phoenix, AZ. You guys definitely earned my service! Thank you!

bad serviceo

Terrible place to go get serviced , first things first they do not do a proper diagnostics on your car They perform a visual diagnostics on your car so your basically pay 189.00 just for some to LOOK at your car am guess the problem your having they’re just looking at it with their eyes and they just go from there and they guess the problems that you have they’re terrible , Joe Monaco is my Service advisor and to find out he’s also the assistant manager , he has a very bad attitude or it may be that I’m just a black girl is how I’m feeling at this point. My car was originally dropped off by AAA on June 26, 2019 . June 27, I went there to grab something out of my car but after talking to Joe Monaco he told he that I needed a new starter I said ok, he replied well your car will be ready for pick up later on today. (It wasn’t ready) I said ok Unfortunately I was arrested June 27 , after I was released from jail on July 1, I learned that my car picked up by my ex boyfriend, I did not give BMW of Las Vegas any permission of any form that it was OK for anybody else besides myself to pick up my car. They seen cash an just gave my car away to someone that’s not on my registration he’s not on my insurance we did not buy the car together he has no ties to the car. Hell they didn’t even get a copy of his ID they don’t even know who they gave my car to. I just knew my car would be safe there with BMW of Las Vegas because they have a policy that they have to standby but clearly they do not they just gave this to me in my car , an now here July 13 I go to start my car it doesn’t start. Keep in mind I was Released from jail on July 1 I was placed on house arrest so I could not even drive the car I had surgery on July 9 so at this point in my life I’m like on complete bed rest. I called up to BMW of Las Vegas and I explain to them what was going on an what they had did. So they booked me an appointment for July 15 (they towed my car back up there on “them) WOW!! my service advisor is still Joe Monaco an he’s just rude so he goes to tell me that I need a new radiator in a new alternator so I reply if that’s true why when I brought it here a couple weeks ago why wouldn’t that pop up on the diagnostics because that’s something that doesn’t just happen overnight that’s something that takes time to go out he replied yes it does happen overnight so at this point I feel like I’ve been scammed out of my money... ok now let skip to the good part when at this point I’ve talked to Josh Martinez I guess he’s so busy he just doesn’t care or maybe because I’m “Black” so I went over them all an I just knew once I talked to the GM ( General Manager) Eric Ziegenoein that I would be taking care of I spoke to Eric a few time he gave me attitude as well, but I thought we had finally came to some kind of agreement . I’ve yet to hear anything from BMW of Las Vegas in the whole team Thursday, July 18 I spoke with Eric an he told me if my car was not ready until Monday that he’ll call me to come pick up a “rental” from them NEVER HAPPENED! So I thinking ok I should have my car back by Monday July 22 still yet no car no call NOTHING Today is Wednesday, July 24 , All I every wanted was a proper diagnostics an a car that’s working and these people can’t even provide that worst place ever to not take your BMW there they have very poor communication once again like I said I just want a working car and a proper diagnostic let’s not forget this is really a lawsuit because they were not supposed to release my car to anyone without my permission I don’t care if they’re paying or whatever the Situation is you still need permission to release someone’s car!! Tomorrow makes a complete seven days since the last time I’ve spoken to Eric an he’s The general manager . An I still don’t have my car an he did do what he said he was going to do from his end. If the general manager can’t help you just throw the whole BMW of Las Vegas in the trash

Outstanding service and great staff support. Will be highly recommended to others.

Joe M excellent service

Typical BMW dealer, with a wide selection of new and used cars on hand.

Dropped off for and oil change the complementary inspection and told him there was a engine light on. Was told if I drop it off early I should be able to pick it up by the afternoon. Couldn’t pick it up till the next day after 9 so had to leave it there for a week was told the price was around 290$ and when I get back the price went up to 461$ told the service man Leon what was said but he insisted on saying “I was pretty clear on the price of the service”. Called to talk to the “GM” they just had the phone go back the main menu, a few times. Won’t EVER GO BACK TO BMW OF LAS VEGAS...

Easy access, plenty of inventory, quality staff and management.

EXTREMELY expensive. Uncalled for, but I love my B.M.W.

Don't ever take your car here for service. Our 2015 i3 broke down on the side of the road and was towed here. They looked at it, charged it up, and gave it back not fixing anything. Luckily we tested it ourselves and sure enough the REX wouldn't kick on still. Looked it up ourselves and someone online said it was the fuel relay needed replaced. That solved it.... How a BMW dealer couldn't figure that out is mind boggling. Then our one year service came up for oil change and brake fluid change. $650!!!!! What a rip off and complete joke. Again, videos show how to do both online and will do it for $50. This place should not be on business as they don't know what they're doing and charge excessive rates to try to sell you maintenance plans.

My service advisor Matt was attentive, communicated with me throughout the process, and was very professional. Much better experience than last time.

Good car and good service！

Friendly experience.. My service advisor very nice and helpful .

Scammers stay away from this place General Manager Eric is con Artist. This place is fraudulent dealer Not BMW Dealer

Sold me a car broke down 3 times within less 6 weeks they sold it to me as certified good car And they know it has issues when I complained To BMW Fraudulent GM Eric he told me to rent a car and threatened me to tow the car away from the shop . STAY AWAY FROM THIS PLACE BUY CAR FROM A OTHER DEALERS they have better car and BETTER SERVICE

I went in for an oil change. And Deandre was a great help. He showed me options and also had friendly conversation!

Stay away from this place Sold me A car broke down 3 time with 6 weeks suppose to be certified car they can’t even fix it they had it for 2 days In their shop they don’t Know what’s the problem When I complained BMW GM Eric he think I work from him he told me to rent a car . He wants to charge me more money if I want to returns it or he said he will tow it away if I don’t come take the car !!!if you want get disrespected Go there . it’s 100% FRAUD GO to CAR MAX Better Service and Better Cars . DO NOT MAKE SAME MISTAKE I HAVE MADE go buy car somewhere else.

Thanks DeAndre !! If not for you we would still be there!!

I came into get my car serviced, the valet guys greeted me with a smile and nicely guided me to my service advisor. I met with Rich, who also greeted me with a smile and answered all of my questions and concerns. He had great customer service, and to the guys under my hood, thanks for keeping me safe road! You guys are the real MVP!

Service at the BMW of Las Vegas dealership was on point and very efficient. Friendly attitudes and pleasant team to work with. We appreciate the quick and timely return of our car.

I felt ignored. Another couple there for service actually asked me if I felt ignored. My assistant service manager held a conversation with them while entering my data in the system (entered the street name incorrectly). I discovered the next day after hearing something drop in by back seat that the wood panel on the back drivers side door was broken off the clips and just stuck back on. I called the assistant service manager regarding, he was a bit argumentative but stated that he would give me replacement clips. Sounds that I will have reinstall the panel myself.

Nice people. They were friendly, attention to details and honest. My special thanks to George, and Bob Dziak . Internet individual. Well done BMW

Great service !

Best service ever. Friendly, straightforward, & convenient. Open early and returns calls very quickly. Went above and beyond what was asked. Will definetly return with any and all BMW service from now on.

Rich was very effective and effcient with handling my service.

Joe Carcione, My service advisor, really goes above and beyond to get the best care and value for the service that my car needs. I have been coming to this dealership for five years and I’ve always had wonderful interactions with the staff. They do a fantastic job.

Rich took good care of my scheduled service for my BMW X2. Thanks Rich!

The location is under construction. The communication was poor as to where the shuttle bus was or the cashier. AND my 2018 X5 lift door was scratched up. AND my breaks when pressed were quick to stop. After the service my steering wheel is looser and the brakes need to be pressed half way before the car stops. I?m EXTREMELY unhappy with my experience. Mind you, I only got an oil change.

It was a “GREAT” experience! Frank from the Service Dept really really went above and beyond to help me out and my difficult situation!!! Thank you, Frank!

The worst service i have ever got even toyota gives better service.. i have a bmwx6m and i went to the showroom after i got my car serviced from them for the 1st service and asked for a bmw genius who could just tell me few features of the car but i was told by their manager that you did not buy the car from us and our priority is our own customers so you come back later. I thought of writing this review back then but i just let it go. Last friday i got my 2nd service done and while making an appointment I requested for a “genius” to help me with the features. When i picked up the car and went to the showroom to get someone finally a guy came with me to the car. I asked him to show me how to activate the launch mode and he said he willl be happy to show me. He sat in the car and started browsing through the settings & then he started reading the manual 🙈 at that point i knew he doesnt know anything but then he opened YOUTUBE on his phone.. i told him its ok if he doesnt know it and if he could please send someone who can help me and he said that person who knows it will come back next month. I just said ok shook his hand and left. This is when you have one of the Bmw’s most expensive cars. I have a mercedes that i got from fletcher jones on the same street and their they treat their customers so so good and have knowledgeable staff... with this locations experience i wont buy a bmw again or even recommend anyone. The only good thing was Leon my service advisor...he is awesome and very professional 😊

I understand they are under construction, but it was a very warm morning, sitting on benches in the sun waiting for your representative. Someone should have at least offered water.

I had a very positive experience at BMW Las Vegas. Rich Torno was very professional, he was able to answer all my questions and concerns. I recommend BMW Las Vegas for all your BMW needs.

Very good service. Joe was very nice and helpful, kept me updated on the progress.

Leon took great care making sure my experience was a pleasant one and keeping me on the road.

Honestly, the system is not beneficial to the customers, my opinion doesn’t matter but I figured I would speak on the behalf of so many Americans that may not be able to speak for themselves. The detriment behind telling your customers things that force them to make decisions that only benefit the dealer more so than the customer and if I’m not mistaking the customers satisfaction is one of the top priorities of the business if NOT then it should be. I was told to bring my car in for appraisal, when I arrived I was told that I have two options... since there was no mechanic available to do the service diagnostic on the vehicle I could have waited until Monday to have it thoroughly appraised by a mechanic or I can sell my car to the dealer wholesale for the price of $500, which means I was paid for just the shell of the vehicle that was in way better condition than I was told, the $500 dropped to $300 within a matter of seconds, I was told that the rep that handled my transaction was told by his manager that he went to assess the car visually and decided it was worth less than wholesale price which I didn’t know can be observed by the naked eye but I guess that’s the game BMW plays because they don’t want to spend any money especially since I decided not to buy another car from them and just sell mine. I was low balled but I will never allow the greed and consumerism of this company to ever do this again to me or any other person without proper knowledge. This whole transaction was done inconspicuously behind my back as I waited in the lobby instead of sitting with me and reviewing all options. Again this is my opinion and not to be taken personal but BMW is not for the American people

After a negative experience at Henderson BMW, we stopped by BMW of Las Vegas for one last attempt to buy an i3. That’s when we met Mo. What a fantastic, communicative and helpful person he is. We didn’t just meet a good advisor and buy a car, we made a friend. A friend who followed up with my wife and made her purchase special. Allow me to define “special”. Transitioning from a Mercedes SLK to an electric BMW was an interesting idea. But Mo explained everything so my wife was able to make an educated decision. And he helped us secure an amazing interest rate, beating our credit union and stayed till almost 11pm making sure our car was delivered! Upon return to pick up her green slip, Mo met my wife in the parking lot, assisted her in the process and walked her to her car. THAT is amazing service! Honorable mention to Omar... thank you sir! You have a great team and a customer for life...

After a negative experience at Henderson BMW, we stopped by BMW of Las Vegas for one last attempt to buy an i3. That?s when we met Mo. What a fantastic, communicative and helpful person he is. We didn?t just meet a good advisor and buy a car, we made a friend. A friend who followed up with my wife and made her purchase special. Allow me to define ?special?. Transitioning from a Mercedes SLK to an electric BMW was an interesting idea. But Mo explained everything so my wife was able to make an educated decision. And he helped us secure an amazing interest rate, beating our credit union and stayed till almost 11pm making sure our car was delivered! Upon return to pick up her green slip, Mo met my wife in the parking lot, assisted her in the process and walked her to her car. THAT is amazing service! Honorable mention to Omar... thank you sir! You have a great team and a customer for life...

Construction all over the place

Thank you Joe Carcione for helping me. your service is really great. you guys rock, always take care of car.

Tony was great to work with. Not pushy, comfortable to be around.

Matt Bland and the team were excellent. Took care of my car for a service.

Way overpriced products and service. If recommend BMW in Irvine CA instead. Arrogant sales reps.

Very disappointed in the outcome of my service. A technician never looked at the issue. The service writer diagnosed the problems by sitting in my car for five minutes. So he said. Unacceptable!!! The problem still exists

The service department here at BMW on Sahara have always been professional and I have been going here for the last 6 years...I presently own my second 750Li and have been very happy with the vehicle and service. My Assistant Service Manager D'Andre has been informative as to any service status and costs on my "driving machine" and makes sure I have a loaner. Thank you BMW !!

I had to get my airbags replaced due to warranty issue when I picked up my car it was detailed like it was better than new. A total surprise couldn’t be happier.

I give a lot of credit for the service dept. working under difficult conditions due to the construction of new service dept. My advisor Tyler Gietzen is amazing, very knowledgeable and thorough in explaining what is needed.Although BMW service is very expensive out of warranty I feel confident that they will not overcharge for repairs that are not needed.

Andre my service Tech was excellent. They did not make me wait. Explained my car services and costs methodically. Great job! Thank you

A new way to seeing cars.

I brought my X1 in for service and was given a loaner which I ended up coming back early and buying a 2019 X2. The car is fantastic and the only issue I had was the time it took to buy it. 6 hours is a long time but I love the car. The dealership was kind enough to cover the cost of the service on my old car which was awesome. My only disappointment is that I was given a free year of Satellite radio but come to find out my car doesn't have satellite radio installed ,which I didn't realize til I got home. The charge is $600 to have it installed so no Sirius Xm for me. Next time out I will for sure check on that.

My client advisor Robert Dziak was great! The entire process started by email due to the nature of my work. Through the entire process I didn?t go more than 24 hours with out a response to my questions. He also would help me on his days off. He definitely made it a great and easy experience.

Helpful friendly staff.

Son was pleased

Contrary to some positive messages i read in here, my visit to this shop yesterday about 3-4pm was one of the most un-accommodated visits i had in a car dealership. I’m seriously considering looking and possibly buying and It’s my first time in this shop, so when i came in i tried to look around, there’s only 2 cars inside the show room, staff were there, and i’m very positive some of them noticed us looking around, but no one dared ask as to what we came in for, came across some staff while walking around, no greetings whatsoever. We stepped out and looked for the models (SUV) thinking and hoping that one of the sales staff outside would finally notice that we may be a potential buyer (which we are) who will not waste their precious time, but then, to no avail... that gave me the impression that the atmosphere in this shop is not as warm (or totally not) as the other car dealership i just came from prior to going here at bmw sahara. It was maybe a good 20-30 minutes of looking around outside, but no one approached us to at least ask what we came in for... we tried to get inside the dealership again, saw staff some of them with clients, some of them busy talking to each other, and that’s when we finally decided to step out and leave. Upon exit, a sales staff i presume(black young guy) was on his way in as we’re heading out, so i finally asked some of my queries like what is BMW’s counterpart for a particular car model that we just saw from another car manufacturer, then he just pointed as to the direction where we can find it, abd that’s it.... as opposed to what some writers here experienced, i’m not at all pleased. I may have to try my luck with another location....

Dealer Still under construction, but they have everything organized 👌

I have trouble with my car the last few weeks so I decided to bring it into Bmw to have work done. As I park my car under the service section inside of there lot, there where other cars getting work done as well, very busy but also organized and everything was a smooth transition. I talked to Frank prior to my visit and he handled everything with my car and also gave me a rental car for the time being. Smoke coming from my tail pipe wasn’t in issue nor a big problem for them to fix, taking no longer than a week I was back in my car and everything done to a tee. I love the work that they done and definitely recommend in any future work I may have or anyone who needs work in the future. Thank you Frank and the Bmw family, your in good hands with them.

I don’t recommend the service department. Poor customer service.

Great experience. Our service advisor, Joe Monaco, was terrific.Only wish there was a loaner available.

Very helpful

I would like to give a huge Thank you to BMW of Las Vegas for taking in my BMW without an appointment. Matt Bland welcomed me as if I was a regular customer even though I am from Cleveland Ohio. Everyone I met in the Service and Sales department was awesome with big smiles. Thanks again BMW of Las Vegas for the top notch service.

Great 1st time experience!! It was like working with my favorite Uncle!!!

A new BMW dealer location in Las Vegas. Very nice.

Rich Torno, service advisor, is a true professional. He communicates well, is thorough, and follows through. He's also got a good sense of humor. Each time I take my BMW in, I know I'll be treated fairly by Rich. Thank you sir!

Tony helped us today and was a nice guy who didn't pressure/rush us.

Best dealership ever! They give you a great deal on a car and treat you like you deserve to be treated. They take extra care to make sure everything is good with you and your car. I traded in my 2016 for a 2019 and could have gone anywhere Mercedes, Jaguar, etc but I chose to return to BMW of Las Vegas due to the excellent service they provided on my 2016 car. I have owned 13 Jaguars prior to the BMW's and the service BMW of Las Vegas gives is far far superior to Jaguar. The car is fantastic also--rides super smooth--love it! I highly recommend you go there if you are purchasing a car. My sales lady was Leslie and she was excellent--ask for her!

Best experience with a service visit ever. Kindness and respect are my biggest factors, not to mention the fact that they didnt try and BS me into getting things done that were not necessary. Leon is the best and one of the friendliest people I have met in my 16 years in Las Vegas. He helped out in every way possible and is definitely customer oriented; I would hire him any day and a valuable asset to the BMW of Las Vegas team. Look forward to working with him again on my 7 series.

Great guest service experience

Best experience with a service visit ever. Kindness and respect are my biggest factors, not to mention the fact that they didnt try and BS me into getting things done that were not necessary. Leon is the best and one of the friendliest people I have met in my 16 years in Las Vegas. He helped out in every way possible and is definitely customer oriented; I would hire him any day and a valuable asset to the BMW of Las Vegas team. Look forward to working with him again on my 7 series.

Rich was professional and quick to get service done on my car.

Nadar was a huge help in the purchasing process of my kids new BMW. He made a appointment for me to come down and drive the car so I would have his personalized attention. When I arrived there was no wait the car was parked up front and ready to go. The finance manager was very nice he should me a list of services I could benefit from with my new purchase.

The Internet manager Leslie is the best ever, courteous, efficient , and truly cares about her customers.

De Andre (Svc Mgr) always does a great job

I have used BMW of Las Vegas for almost 6 years and have had a very good experience. For this recent visit, I had a new service advisor and hoped that I would have the same exceptional service as with the my advisor over these past years. I did. Everything went smoothly with Joe and my car was taken care of, I was kept informed and the car was delivered quickly when I returned to pick it up.

awesome service great experience all around

Great professional organization, from sales, service department, and the "genius" departments.

Great professional organization from sales, service, and "Genius" departments. Highly re4commend.

Excellent and efficient service. Special thanks to Tyler, Asst. Service Manager. Our trip home to CA was only a slight delay due to tire problem.

The cost of the repair work was rather high as I expected. The wait time for the Service Advisor to speak to me was 45 minutes and the temporary area where the customer had to wait was exposed to direct sunlight which resulted in a very hot experience for me. I would not return to the service area until the new facility is completed in the future and would seek alternative repair services for emergency repairs.

Protective shroud was loose and damaged on a recent trip from Phoenix to Vegas. The service department at BMW of Las Vegas got us in the next day and Butch (our service advisor) took great care of us. Thank you Butch!!

The service department is great. Tyler is our service manager and keeps us informed.

Awesome customer service

D'Andre Ayala-Brown was my service advisor. He was incredibly friendly and professional. He went above and beyond to ensure I was not inconvienced due to a miscommunication when I was setting up the appointment. He is an excellent service advisor!

Having our new (to us) BMW X5 suddenly display a "check engine" light 540 miles from home was a somewhat daunting experience. The thoughtful care we received from Frank, our Service Advisor, and from the Las Vegas BMW dealership was superb! They even washed our car before returning it to us.

Ok unlike the other BMW in Henderson the team at BMW of Las Vegas so far are really trying to do a good job. Let’s get this straight the sales people at Henderson are great my issue was always with the service department. Keep it up BMW LV my last experience was great. Got a loaner got my car serviced washed all on the same day 👍

Buying experience was quick and professional. I’m still blown away by how amazing this car is and really appreciate the service and attention I received at the dealership.

Sales and service are the best. Service writer Joe is awesome. Thank you!!

Very helpful, courteous and went above and beyond to assist me with a loaner.

Allessio Giacobbone is one of the best sales agent. Very professional and friendly. He made sure that my needs were well taken care of. Everyone there greeted us with a smile. The GM is very professional and friendly. Very welcoming. Huge selections of excellent quality cars. Good prices too. Thank you Allessio for your excellent service. I love my new Mercedes Benz C300.

Allessio Giacobbone is one of the best sales agent. Friendly and professional. From start to finished he made sure that my needs were well taken care off. The GM is very friendly and professional. Everyone there greeted us with a smile. Huge selections of top quality cars. Prices were very good. They will work with you in any possible way. If you are looking for a car, see Allessio. Thank you Allessio I love my Mercedez Benz C300.

Bmw of Las Vegas has provided excellent service over the many years I have been taking my car to them. Butch C. has always been knowledgeable, professional, and a pleasure to do business with.

Part arrived a day early service installed part same afternoon.

We recently relocated to Las Vegas three weeks ago, and have not had the time/need to decide on a BMW service center or a certified mechanic for our car's future needs, but yesterday I found myself with a flat on one of my two month old set of tires. Matt Bland discussed with me the different solutions available. Once the repair decision had been made, Matt got my car into the service line immediately. I really appreciate the steps Matt took to ensure that I had my car back in one day, and in proper working order. Thank you Matt Bland, Joe, and everyone else involved in getting me in and back on the road so quickly yesterday.

My service advisor Richard Torno was great. He followed up with me on every step of the process.

These guys definitely took care of me. I had an emergency problem with my drive train and they got me in without an appt, diagnosed the problem, fixed it under extended warranty and got me back on the road , all in about 8 working hours. I’m very happy and highly recommend them.

The service that I had received when I took my 2016 i8 to Las Vegas BMW for servicing was very disappointing.

Good dealer shop and very kind people

My service tech Rich T. Is amazing and always helps me with a smile on his face. I came in late yesterday with a tire problem and he fit me in and had it fix quickly!! I really appreciate his professionalism and attitude.

In for one-year servicing. Service Rep (Wyatt) was extremely courteous. Car returned spotless!

Excellent service and timely. Rich did a great job.

Friendly service, professional staff. Highly recommend BMW of Las Vegas Sahara.

BUYER BEWARE!!! I bought a used vehicle and I am fully aware I am not getting the same kind of product as a new vehicle. However, this vehicle has been nothing but problems. There was even a checkoff sheet done by a 'Garage Manager', well he must have been blind. I have had this vehicle for 3 weeks and it's still in the shop. It won't pass the smog test (it came to another state), the thermostat had to be replaced, radiator was filled with water only, the radiator has to be replaced (it is leaking) it broke down and had to be towed, and other issues are pending. This place is no better than any little podunk shady car dealership. I Do NOT RECOMMEND AutoNation!!

Friendly sales and support staff. Hassle-free purchase and one stop shopping - they took care of everything including getting my new car registered! Thank you Tony, George and Joe!

Always friendly and helpful. Service department has always been great every time I bring my car in for maintenance.

Very professional, efficient , and my car was done in a short amount of time. Had my loaner car ready to go for me . My whole experience was PERFECT !!

exelent and profesional service

Fast transaction, very good customer service.

after agreeing on a price for our new i3 and taking delivery for 4 days, the dealer called and told us we still owed $250. this was after dealer accepted our certified bank check for the exact amount we agreed on. in addition, we were told at the sale we would receive a charge point card good for 30 minutes of free charging a week. when we went to activate the card, we were told BMW discontinued their participation in the plan 12/31/2018.

It was one of the worse buying experience I?ve ever had. Customer service was horrible! Sales manager was very condescending. The service person I dealt with was rude. I love the car but this dealership was not good. I probably should have gone to the Henderson location but I did like our sales person. I felt bad not giving him the business. There will be no next time in this dealership. Plus, as soon as I started driving my car out of the parking lot, my car was already having problems. That plus the worse customer service I received just left a bitter taste in my mouth. I never experienced this with other dealerships. Mercedes Benz is definitely much better than this place. When they gave me a loaner car to get my car fixed, they gave me a car that was parked tightly between two cars and there was a car parked close behind me. I had to take a few three point turns just to get the car out. Then, I was asked to back out so far because another car was blocking the exit. I would assume they would at least have the car ready for me to just drive it off. I was pretty annoyed to say the least. For the price of the car, the customer service here sucked really bad!

Thank you excellent service to my car And for the information about all the car

AFTER THE SERVICE TURBO IN MY CAR STOPPED WORKING BECAUSE THE MECHANIC FORGOT TO CONNECT TURBO NOT TO SCREWED THE SCREWS

I had an annual service on my BMW. I made an appointment, was greeted promptly, and the service was completed in a timely manner.

Was able to schedule and appointment easy, quick and drop the car off while I was out of town. Wyatt as nice and the car was done quickly

I had a great experience dealing with Sam Baradhi and would not hesitate working with him in the future. No pressure and he answered all my questions. This was one of the best, least stressful car buying experiences I've ever had.

Purchased the F-450 and was told needed some repairs but would not tell me exactly needed done. After 4 days of emails, texts and phone calls I went back down and corned the sales manager who informed me the sunroof and running lights on the roof did not work and were not being repaired. I then insisted on seeing what was being repaired. Head gasket , rear seal , cooling system , batteries , multiple seals and gaskets etc. and these were just the items needed to get it to pass smog check. They were going to sell me a vehicle that had been run into ground. If I had not pushed for the list I would not of known. Luckily I went on day 5 of the no questions asked 5 day or 250 mike return policy. So purchased but returned the vehicle. Shady

Great experience Robert Dziak is an excellent and attentive sales person. He helped me through ordering my car and continued assisting until well after it arrived.

Pretty routine..Chad was great..all good, however we missed having the car washed

Great overall experience. Only issue which is not a big deal is that the dealership is currently being renovated.

My Service experience was very pleasant because we have a go to guy named Richard Torno who sees to it that our needs are taken care of. Service sees to it that their customers are satisfied.

First, I have to say I am extremely grateful that the Asst Service Manager Butch got me in and was able to service my X5 that day without an appointment. I found a coolant leak on the morning I was supposed to drive my family back to SoCal. He was able to get the radiator and hoses replaced that day. That said, here are my criticisms: When I picked up the car I was told there was a 10% discount, but with no mention that the repairs went 20% over the estimate without calling me for approval. Also, although the bill indicates a Multi-Point Inspection was performed, I now have a service light indicating a Service Check is due. I am now in CA so I can't just pop back in and have it looked at/reset. So a negative ending to an initially positive experience.

Your repair supversor Was not friendly at all. All they want was to charged you a heftic of expensive repairs and earn their commissions. Now my x5 have a whining sound and the check engine was lighted and I ask them to fix it no they didn’t fix it and now also the air bag light was also on. I called your mess up repair supervisor and left a message cuz, it’s answering machine that first day I picked up my car. Until now he never call me back.

I was very disappointed with my experience. My diagnosis was not even a complete and full one. I got it repaired just to still have my light on. Turns out one of the tubes had a small cut on it that was connected to the mass air flow sensor, and so I needed to get another part for that. The price was way too high and it wasn’t even completed fixed. Thanks.

Maintenance Service was on time, and the staff was friendly.

I am extremely satisfied with the excellent level of service I received from my recent vehicle service at BMW on West Sahara. I specifically want to thank my service manager, Tyler Gietzen, for going over & above to provide me with a positive overall experience. Tyler was professional, respectful, & very knowledgeable about every aspect of the vehicle service- from arranging a loaner car for me, updating me about my extended warranty, having my car washed... he truly made me feel like a valued customer, & I really appreciate that. It makes me want to continue to be a part of the BMW family in the future. Thank you!

The guy who was helping me with my car service was trying to get over on me when I had a warranty on my car was trying to make pay a extra 700 dollars for no reason saying he help me with my car which I told I was not paying for nothing extra on my car if it was not under the warranty

Had an amazing experience. Everyone was extremely knowledgable and made every effort to make the process easy and as comfortable as possible

Very high degree of professionalism, courtesy, deep knowledge of products, and friendliness. BMW of Las Vegas provided me with a truly exceptional buying experience. Special shutouts to Nader and Bob; amazing gentlemen and professionals who have made me a lifetime Bimmer!

We had a flat that could not be fixed. They ordered the tire and put it on the next morning.

I AM VERY HAPPY WITH MY BMW, AND THE SELLER MADE VERY GOOD WORK, TKY!!!!!!

Assim was fantastic he spent his lunch time looking for the vehicle I purchased.

Great, very friendly and helpful with advice

ALL NECESSARY WORK ON MY CAR WAS DONE ON TIME . RECALLS COMPLETED PLUS OIL CHANGE VERY SATISFIED

Tyler Gietzen did a good job. Facilities under construction.

Great service. Leon did a fantastic job scheduling, providing a loaner, and facilitating the service the car need within same day. Highly recommend it. Stan

I don't know anyone who enjoys the thought of having to take your car in for service - even if it's a routine oil change. What a difference a dealer can make! Tracy T was my service professional and she was friendly, thorough, and understanding. Great efficient service with a smile!

Took car in for recall repair. Waited 15 minutes to drop off my car with my scheduled service rep and was 10 minutes early on top of that. Cashier had to go find the service rep because he didn't turn in the paperwork after calling me to say the car was ready for pick up. Dealer doesn't supply loaner cars to their customers who actually purchased the cars from their dealership unless you have purchased a car within the last 2 years, really! I do not recommend nor like this dealership.

The work was done on time. I was somewhat surprised that they did not hit me with a laundry list of things that needed done. It made sense since I do all maintenance myself and keep my cars in top shape. Leon was easy to work with and knowledgeable.

I was having recall work done. I was givin a loaner which was surprising since I’ve had to fight for one in the past since they made a rule about not giving them for vehicles older than 2012. My service advisor was very cold and Unwelcoming made me feel as if I was bothering her that I was even there. The warranty repair sheet said to except the repairs to take 3 hours, I was called to come get my vehicle 6 1/2 hours after dropping off. Glad they gave me a loaner or that would’ve been a long wait in the non exisitant waiting area since they are remodeling. Overall I would’ve expected a friendlier transaction but since I wasn’t buying anything I guess that’s what I get.

Arrived early for my appointment but they took me immediately. Fast service and friendly advisor.

This was our first visit to this dealer for some recall work. They are very busy but, super organized and the work was done quickly. Everyone was friendly and helpful but not pushy. I will recommend this dealer for any and all my BMW aficionados.

Krystal was my sales woman and she made the experience a breeze! I’m definitely staying with the BMW family at this location

Butch was my service technician and he was great. Very nice, friendly and professional.

Tracy always provides professional and courteous customer service. She is a pleasure to deal with, and I am always satisfied with the workmanship at this dealership.

Butch has been our service agent for I believe 5 cars now. He is always professional and a pleasure to do business with. I commend you and your management group for employing such a great professional. We will continue to use your service department because of Butch. Thank you for your time and have a nice day. We always receive a loaner car and rarely have to wait to be seen. Great service and even better personal attention to details. Thank you Butch once again.

Professional and polite.

They were ready at the time of the appointment and took great care of my car. Very professional.

Phoenix BMW loaned me a car for the needed recall, why didn't Las Vegas?

My experience was excellent and my service was completed in a very timely manner. Butch, my service rep is the best!

Gustavo Martinez provided excellent service!

Exceptional service by Ms. Tracy Kinsley, Assistant Service Manager and Eric, Service Technician!

Super maintenance by Butch Condon and service tech. Will definitely schedule my next maintenance with them. A big thank you to both of them.

This had to be the worst experience ever. I love my car don’t get me wrong but the actual process sucked. I made an appointment to sign my papers the guy my appointment was with wasn’t there and no one knew why I was there. I had to wait 4+ hours at the dealership to sign papers with a sales person papers that I had to make an extra drive to get two days later papers that don’t mean anything because they had me resign two weeks later. I had changed the car I wanted and my sales person knew this, but when I got there the new car wasn’t written up. My old car still has not been paid almost a month later! I had the car for two weeks and then was told to come in and sign papers after I had already signed papers? I still have yet to receive those papers. I have been to this dealership 3+ times AFTER signing the intial time and I have to go back to get my papers I couldn’t get the second time I signed. I have owned 10+ cars and this by far is the worst. I would expect more from a BMW dealership!

My appointment was for 8am, it took till 3pm to get a spark plug and plug wire installed. In today’s world where Amazon delivers my order in 1 hr there must be a better way to schedule appointments. Also it seemed a little pricey-$446 for a spark plug and wire. On the plus side they did have shuttle service.

Nice accommodation good service with Richard

Customer service was good. I was kept informed on progress of repairs. Repairs were done on time and car was washed when I picked it up.

The service was faster than I thought it would be.

Great! It was a good experience and I’ll be getting services here

Great and fast service. Good customer experience. Will recommend.

Excellent customer service , always attentive , they provided me with a car for a day , washed my car

Staff were helpful- but waited nearly 3 hrs for 1 tire to be changed

Zero pressure no stress at all, really great experience, I will definitely buy another car here

Satisfied customer, no complaints. Will definitely come back soon

Our service advisor was excellent. Tracy Kinsley was professional and very helpful as it was our first trip to the dealership.

K was awesome, answered all our questions, no pressure, he was very knowledgeable about our purchase, he was very personable and easy to talk to. It was a very stress free deal!!

Great job Les and Tyler!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great team to deal with. I dropped of my vehicle in the AM for maintenance check-up and it was ready before closing time. Very courteous people and straight professionals.

Always professional, informative and courteous service provided by Giuseppe Carcione. I always recommend this dealership to my friends.

Great customer care and service! I keep going back!

I’m always taken care of at Las Vegas BMW, the 4th of July promo for $50 off my service was a nice suprise as well!

Only issue was that I needed a shuttle back to the dealer and took 2 hrs before I received a call. Since I needed the car right away, I took Uber.

Your service dept ,, is one of the reasons I bought my X1 from you ... You guys are always ready to help ,, ! Thanks ....!

Sales person was awesome. She was very knowledgeable about the car a was looking at. She was not pushy at all and answered every question I came up with. The only thing that wasn't a 5 star rating for me was the financing part. The guy was very friendly but it seemed just a little too rushed. I was in a hurry to get out of there so that is my fault as much as his. I just felt like more a little more explanation on some things would have made it more comfortable. I am happy with my purchase and I would definitely recommend this dealership to my friends.

My service advisor was great, but the technician don’t seem to really care what service they provide. I have always felt that BMW service department was below average. You would think for this type of vehicle they would have a better service department. This is my opinion.

I've been dealing with Chad for all my service needs. He is very professional and gives me the best service every time!!!

Rich was great! Very informative on everything, and called and gave daily updates as promised

It was quick and i got a wash, my car looked fresh, thank u

I brought my car for service on the air conditioner. It was blowing warm air from the top of the vent and cool air from the bottom. I was initially told that it could be the freon. I got a call later that it was either the compressor or condenser. The invoice for the repair listed compressor/condenser. Due to to cost, I declined service. When I got the car back, there was no cold air blowing at all, just hot air from the vents. I asked to speak to the service manager for an explanation as to why the car was worse than when I brought it in. All her would say is that the compressor was broken. I have since taken the car to another repair shop and was told that the compressor was unplugged. They replaced a heater valve and now my air conditioner is working just fine. This feels VERY DISHONEST to me!!!

No communication I had to solve the problem Lots of excuses no apologies

Tracy was super easy to work with and super nice. Will def. come back for future service

My salesperson, Connor Hanley, told lies and never followed up on calls or texts after the purchase was completed. Been a customer for over 12 years and sad and surprised by such poor service. Luckily, another salesperson, Krystel Bockholt, who saw my frustration, helped out and follow through. Ask for her if you go to BMW Las Vegas!

My most pleasant and enjoyable car purchase ever. I was never pressured by Tony Williams my salesman. He was more concerned about me finding the right car to buy, then him just making a sale. He was a class act from beginning to end.

The Cadillac which I paid $11000.00 leaked oil within the first day after passing their inspection, the checked cleared in two days. Took Cadillac back to Mini and bought a Honda using the same check. The Honda runs a little bumpy, has only one key, and no .manuals reported this to Mini they told me to pay for an extra key and print out a manual myself. When leaving Mini with the Honda I was told that I would have the difference of about nine Hundred dollars by within two days. I than get a call from Mini that I would get a check in eleven days. I would have written another check but Mini says its too late.

Great experience. Purchased my x2 from Alessio and couldn’t be happier. He was helpful and professional.

Very positive, pleasant experience. I knew what I wanted, made an appointed with a sales associate and he was prepared with the BMW 3 series for me to test drive. I made my choice that same day and very thing went smoothly.

Great service from the beginning till the end!!!!!!! super happy

Personable, helpful, professional staff. Answered every question patiently and thoroughly. Would not hesitate to refer people to this dealership - BMW of Las Vegas (AutoNation).

Rich Torno took great care of my car which was in for a recall fix. Appreciated him staying on top of it. Great communication and service.

The impression I get from BMW Las Vegas is that they only care about the sale. Once the sale is made, forget customer service. Just bought a car from them 7 days ago. I tried all day yesterday to get Jalenna to return my call about making an appointment to have her help me with syncing my homelink, the garage door opener, to my garage door, which has a rolling code . (Gate won't work with garage link on any BMW, I just found out.) No one ever returned my call. I was assured she would call me back, three times, and I just bought a new 740i car from them. How disappointing!

Pretty expensive for an alignment. Should have been less expensive for alignment. Twice as much as should have been.

Randall and Arthur “Art” are the best. Randall kept the experience fun, with no pressure to move forward and let the product sell itself. Art, is the best in the industry. Knows how to treat people and is absolutely fantastic.

Las Vegas BMW always have the great service with our cars, from our previous to present, Chad B Thank you for the great service...

Excellent service and a very positive experience. My service rep, Leon, explained things very clearly and followed up with me in a timely manner.

Service Advisor is need of added oversight/training. SA was not proactive in the follow through of my warranty, nor my time.

Awesome everyone very friendly and everything done as promised thank u chad

Excellent service by Leon who made the process so easy!

They were amazing - my advisor explained everything

I only wish all of my experiences with buying a car were as good. This is my first experience with BMW of Las Vegas and I'd definitely go back when I want another vehicle. The guy I dealt with was named Tony Williams and he handled everything and made it a good experience. The price I paid for my Lexus was a great deal and the vehicle was in wonderful shape inside and out. Yep, I'd definitely recommend this dealership. I've been in Las Vegas since 1957 and this is the way locals used to be treated when things were more personable. Ask for Tony Williams when you go there and you'll see what I mean.

No pressure, no hassle sales staff. Best experience ever for car purchase.

My SUV was running perfectly fine, but the check engine light came on, so I took it in. They had originally quoted me a much lower price to have a diagnostic done, then of course called back and more than doubled what that price would be. Then called back saying my vehicle needed nearly $8,000 worth of repairs, more than what my vehicle is worth. When I had them send me the 2 pages of "needed repairs" it was almost comical the things that were listed. First off, they listed quite a few items that were less than a month old and had already been fixed previously that month so those were obviously bogus items they were just pulling out of a hat. All my fluids had been topped off before bringing it in, yet they wanted to charge me for each individual fluid as if they were all empty, they wanted to charge me for bulb covers, and so many more unnecessary and ridiculous items. It was very obvious that they saw a woman with a BMW come in and figured I wouldn't know a radiator from a thermostat, tried to convince me that if I didn't fix every single thing my vehicle would surely blow up and I'd die, and that since my vehicle needed more repairs than it was worth that I'd be better off trading it in for a new car. Since I wasn't born yesterday I declined. I asked them to simply fix $160 worth of things on my brake lights to make the cost of the diagnostic a wash. They decided not to do that, not inform me that they weren't going to do that, and then when I came to pick it up actually tried to convince me that they'd called and had an entire made up conversation with me that in order to fix the brake lights it was going to be complicated and actually cost me almost $800, not the originally quoted $160. They could not find my vehicle when I came to pick it up, it was not where they said it was and we had to wait over 20 minutes for them to figure out where they had parked it. Long story short, I took it to an honest mechanic after that who figured out what was actually causing the check engine light, low and behold I didn't need to basically buy a brand new engine, I simply needed one part replaced, basic maintenance. He fixed it, check engine light turned off. Thanks honest mechanic!

Took car into BMW dealer for some service work - they did a great job

Had an appointment, that's a joke. Showed up and had close to thirty vehicles ahead of me. Dropped my keys to the porter and then I guess I was forgotten. 1 hour and a half and I still had not been contacted by a service advisor.; I eventually flagged down someone and let them know my predicament, and my service was expeditiously corrected. Problem is, if you have an appointment, it should be honored. Overall, happy with the outcome.

My car is older 03 745li so I don't think I was a priority they kept my car overnight couldn't diagnose problem didn't keep me updated and tried to charge me for nothing fees eventually waived after protest but I still have unresolved issues with car

I bought my car from BMW Las Vegas and the my overall experience was great.

The sales and finance team went above and beyond. I was quite impressed.

Highly recommend sales man TK. He was great. We received excellent service from the moment we walk-in and even days after we purchased our vehicle.

SMOOTH, EFFORTLESS Tony, Feng and Jelena are AMAZING

My salesman "K" was excellent. He did his best to move the process along as quickly as possible. The finance department was very slow. This was a cash deal that took longer than it should have. When I finally got the paper work, it was clear the finance manager had forgotten about me. To make matters worse, he forgot to have me sign everything and I had to return the next day.

process was awesome and short, found the new car quick, Feng had the car ready to test drive and answer all my questions. Paper work was easy and finance was quick. Joe is always wonderful to work with as well. It is great to be back in the BMW family and car!!! Thank you very much!!

Prompt and professional service. Cleaned the vehicle. Shuttle service friendly and timely.

Awesome customer service, very friendly and knowledgeable dealer. Answered every question and gave me helpful suggestions.

The worst service in car business, i own a very pricey bmw under warranty, they take their time fixing it, over a week just to get an answer what the issue is and a week to fix the car . They said someone going to call you and never a call . This is bad business and bad service, two weeks without a car and no loaner car available. Never again bmw ....

I had a very positive experience with BMW of Las Vegas in the course of purchasing a 2018 BMW 540i X-Drive. My sales person, Paul Reed, and the inventory manager, Cliff Cho, were extremely friendly, helpful, and accommodating throughout the process. And, absolutely no high pressure pitches from either of them. They have actually stayed in touch after the purchase. The ?BMW Genius? who provided my initial training and answers to myriad questions on the new vehicle was Krystel Bockholt, and working with her has been an absolute joy. There was an issue with my order that caused a delay in receiving my car, but the General Manager, Eric Ziegenbein, intervened on my behalf, and I got a 2018 vehicle for the same price as I had been quoted for the 2017 model. I would highly recommend BMW of Las Vegas for anyone considering the purchase of a new BMW. If you have the opportunity to work with Paul, Cliff, and/or Krystel in the process, you will also have a great time and a lot of fun.

I was looking at a used Jaguar XK8 but it sold very quickly they informed me immediately after the sale and got back to me if another one shows up

D?Andre was an awesome Service advisor and he even recommended and oil additive which sounded like a great idea. I also met the general manager who was very, very knowledgeable and also very friendly.

My car broke down on the way to Las Vegas and we still needed to drive home , Tyler was very accommodating to make sure the re call that needed to be fixed got done in time for us to leave. Thanks so much! Thank you!

Found a rare car that I was looking for at this dealership. Although out of state I hired an inspector to view the vehicle. All as expected with the car - no problems there. Bad part came after I wired the funds into their account. Took them 3 weeks from the time payment in full was made until I received the car. The only reason I received it within 3 weeks was because I was having to constantly prod them to move things along. They would never return my calls, nobody at the facility seemed to care about my satisfaction or providing me with any service or follow-up. Promised a few sets of keys/fobs - only gave me one. Most people I spoke with where incompetent and bureaucratic. It's now been 4 weeks & I still have yet to receive the car title even though there is no lienholder !

Dan Perlstein and Butch are amazing! They are so on it with anything I need! Truly the best dealership.

The salesperson Kay was most professional and represented BMW in the very manner in which I was most impressed with. Lastly, I'd like to point out 4 salespersons decided to ignore me when I 1st arrived at the Dealersip and Kay had the foresight or drive or business sense to approach me and introduce himself to offer me a great sales transaction. For that he should be commended and recognized for GREAT salesmanship! Great job Kay! Keep up the Goood work! Thank you, Your Customer for ever, Holly Royce.

Very professional staff, very helpful, very knowledgeable people.

I had a horrible experience with the person chad assisting me. I brought my car in for one thing and now something else is not working. I never can get ahold of him and throughout this process he was extremely rude. I will NEVER bring my car back here to be fixed if I do not have to.

I took my car for a recall and they stated that it could take up to 3 hours so I waited. It took only an hour and half and washed my car.

Assumed my estimate for a possible repair was free... $170 later I was wrong. $170 to tell me my x5 needed $3800 in repairs.

When one purchases a BMW automobile, and consistently returns to the dealer for service after the sale, you expect some minimal standards to be met. I confess, I have come to rely on this consistency from a dealer in Riverside, CA. However, after moving to Las Vegas, recently I took my car to BMW Las Vegas, expecting a similar level of service. D'Andre was the star of the entire experience...the associate who checked me in for service and discussed with my what I needed from the visit. Everything was done as he described, and completed earlier than expected. He was perfect with his "customer service" and he should be commended. HOWEVER, when I returned to pick up the car, this is where Riverside and Las Vegas diverge in service standards. Rather than return to D'Andre to summarize the service and perhaps thank him for expedient and pleasant service...and I was wanting to discuss the purchase of extending my warranty...I was directed to go to the cashier. If I were to use one word to describe the fellow who wiggled his index finger for me to approach the counter (even when the area around was devoid of other customers) the best word would be "surly". Without any pleasantries, he simply said "Last name" No discussion about the service, confirming what they did was what I had requested. He stated the dollar amount due...no explanation of how they had arrived at that number. (At home I saw a charge of about $25 that I still do not understand) He simply instructed me to place my chip card into the slot...silence. Once the papers and receipt were stapled together, he ripped the tag off my keys, hands them and my paperwork to me with a monotone "thank you" and looks back down at the counter as if he is done with me. I asked where would I find my car, and the answer was one hyphenated word "round-about" and he pointed in a general direction without lifting his head. Okay, I've never been to this dealer before and I had no idea where this round-about was, but assumed it was near where I entered the Service garage, so I marched out, see a round-about, and start looking for my car...clicking my key fob furiously. No beeps. Now I'm walking out into a vast lot near the Service garage entrance...nothing. I stopped a young man with a dealership shirt on, and asked him if he could help me find my car. He asked me where the tag was that had been with my keys, and I indicated the cashier had ripped it off before he handed them to me. He radioed the cashier and asked him about what the tag said and the response was "ten" which apparently meant "round-about" and we both return to that area. No car. We then repeat a nice stroll in the hot afternoon sun, back out into the vast lot near the Service entrance. No car. He asks me to wait there while he went behind a locked automatic gate. In less than 10 minutes, I see the automatic gate open, and my car appears with him driving it out to me. He is apologetic and pleasantly tells me to have a good rest of the day...very kind fellow. Why do they not valet the car to the door so you don't have to go wondering around their property searching for your car? I guess I was spoiled by Riverside, CA BMW. I don't care about walking, I just need to have a little direction from someone who really knows where I can find the car easily. Is this petty? In relative terms, perhaps. It could have easily been prevented by a better system, or even helpful, and pleasant cashier. It did not help me "have a good day" nor a good impression of the dealership. This little sideshow took about 30 minutes. It is worth another 30 minutes of my time to write this review...simply in hopes a minor change is made to prevent others from having a similar frustration.

The service manager and staff are very good and helpful.

Very clean dealership with friendly staff. Easy relaxed buying process.

In Vegas on vacation and to purchase a BMW. Found two but, it took the dealership a couple of days to reply from cars.com. inquiry. Visited the dealership for about 40 minutes and nobody approach or offered to help us. As of today I'm still waiting on a warranty quote.

Relaxing in the lounge while they change the oil wasn't so bad.

I don't know what we would do without Joe as our service manager. We trust him to tell us what absolutely needs to be done, and what can wait. He ALWAYS listens to us and takes our concerns in consideration. We purchased our second car at this same dealership specifically because we wanted Joe to continue to be our service manager, even though we live out of state and have a second home in LV. I hope he never leaves or retires. I don't know what we would do!

I've been coming to this location for almost 10 years for service and maintenance of my vehicles and this last service appointment was the absolute worst experience. When I have to wait 4 hours for a simple service repair and then have to return the next day because it wasn't fixed properly, that is a definite problem. From the check in with the porter (?) who left my car to sit there without telling the service advisor I was back to the check out of the poor attitude at the counter, I will not be back nor will I recommend this dealership/service department to anyone.

Joe Carcione provided top notch service . I got in and out within the time specified when I scheduled my appointment .

I have been very happy, satisfied with the excellent service that was provided by BMW staff especially Rich Torno. Very professional and accommodating.

The experience with my car service went well, although waiting in the customer lounge was nothing but un-pleasant. Other customers talking loud on there cell phones one even talking over speaker so that you could hear both conversations. Why have a TV playing in the lounge you couldn't listen for the loud customers. Next time get a loaner car and not wait.

The check engine light came on in my BMW i3 REx. I dropped it off and got a call that they needed to check my charger, the one that comes with the car. Sure enough, there was something wrong with the charger so they gave me a new one. Check engine light is off now.

Extremely easy to work with, no pressure sales and understanding when it comes to budget. Andrew Vulkovich and his techs went above and beyond when it came to providing me with the list of repairs that would bring my M3 back to life. I've always been a diy'er but with the ease of convenience and the confidence that BMW of Las Vegas Service provides it looks like I'll take a couple weekends off and let them handle it ;) Sales: Morgen Maloney and Mike Meyers made my wife and I feel so comfortable and welcome. We were simply just inquiring about purchasing a used BMW and they took the time to go over everything with us. A willingness to take the time to spend with potential customers and explain what all options we had have made us future BMW of Las Vegas customers for sure!

I have had an on going issue for almost 3 years and they have yet to resolve the issue. I have gone above and beyond on my end and have brought the car in for repair 9 times. They can't figure out what's causing the issue so they turn me away without any answers. I expect a reliable car or a resolution from BMW, instead I have received terrible customer service and I'm stuck with a car that doesn't function as it should. I expected better from BMW. All I ask is for my car to get fixed.

Tyler always takes great care of me. As a busy mom it's important I have a loaner car when my car is being serviced, and Tyler makes that available. BMW Las Vegas has always been of great service and repairs whenever I visit.

Chad met me promptly at Service Bay Door (as promised) x 7am. Reviewed service anticipated to completed during scheduled maintenance. His estimated 'wait time' for the service was within 20 minutes of actual completion - a HUGE plus ! Lounge area is extremely clean and comfortable with minimum distractions. Can't do much better !

I am > 65 yrs. I had not previously owned a BMW. Michael and Steve at AutoNation were knowing and helpful,ready to explain, but with a nice touch. My older trades were fairly valued, and the pre-delivery [ 2+ hours ] showing the features was a needed plus. Test drives and ?s were easily handled .

Many of the car's features were not adequately explained to me when I purchased it. I see the need for this very clearly now.

Giuseppe Carcione is one of the best service reps I've ever had the pleasure of doing business with. He is always helpful and professional, keeps me up-to date and gets the work done as promised. Without him I would probably trade my BMW in for another brand.

These guys were terrific. Good listeners Understood our goals Gave us a really fair deal on our trade-in and found us a car in their "system" that surpassed our expectations Our salesman was the best I've had in 50 years of buying cars and trucks

It's always been fast and easy to service my car at this dealership

I purchased me X5 and within 1 week had a complication that no one could have foreseen that resulted in a $1700 repair. Even though they weren't required to, BMW Las Vegas picked up the cost. The service and sales people, Tyler (service) and Brandon (sales) are outstanding.

Poor customer service. Left messages with sales rep, 2 managers, financing department, GM and no one ever returned my calls. Just needed info on documents and paperwork.

Great experience! No stress, pressure, etc. only positive!

Top notch effort by our salesperson Sal. We have bought three cars from him over a three week period.

Easy drop off and pick up. Service advisor Butch was great. Not fun getting your car serviced but this was a very good experience.

Excellent service. We have dealt with Joe Carcionne for five year and have always had excellent service. thanks again, Joe.

I really appreciate the how they cared for my car.

Great Experience! Everyone was absoutley wonderful, felt like home!

I had a conversation with Dan about purchasing my leased car via BMW Finance and was told that I will have to pay inspection fee even if I am financing thru BMW. He also wanted to bring the car and leave it with them so they can perform the inspection. This is totally not correct since I was able to purchase my leased car thru BMW Finance via a phone application. Very disappointed that they tried to charge me for something that I should not have.

Staff were friendly, knowledgeable and eager to help. I am impressed and will continue to have my car serviced here. Keep up the great work, guys!

I took my 2001 330ci for a recall service chad my agent very profesional since the start to the end at the moment of pick up my vehicle i was amaze how they return my vehicle spotless so i can say i had a great experience and i highly recommend this place for a nee purchase or a maintance service

Ms Krystal Perry goes above and beyond, she really takes your needs seriously with quick response while keeping you updated.

Buying my new X1 was a wonderful experience at BMW of Las Vegas. Gonzalo was very helpful and found me exactly the one that I wanted! Every part of the process was handled with professionalism and care. The BMW Genius that walked me through my car was very helpful and knowledgeable. I could not have had a better experience!

Very professional. Chad keeps me informed and goes beyond to make sure I'm satisfied.

This is probably the best and easiest car purchase I've made. BMW of Las Vegas is a huge and really nice dealership, with many selections. The staff were all wonderful and very friendly. I live in California and drove to Las Vegas to buy my car. None of the dealers in LA had the car I was looking for. I definitely will buy my next BMW from them again. A+++++.

Had reserved a certified pre-owned 2015 BMW 228i coupe. Salesmen were terrific, plus the tax, title, license man and receptionist for switching insurance from old to new.

TK was outstanding! I found a car for my 18 year old on the USAA website that was at the BMW dealership. I called them to make sure the car was still there, spoke with TK and told him we were on the way. TK made the whole buying process easy. From the test drive to the sale. There was a small issue where I was charged twice but it was resolved the next day. They even assisted by driving behind me and delivering the car to my house because my teen doesn't have her license yet. Great service all around!

Excellent car service. Deplorable lounge service, not enough seats waiting for the car to be serviced standing up ,no cafe available. There is three systems to make cafe, none worked!!!

Our salesman Stefan was professional, knowledgeable, and personable. We were very pleased with the whole buying process and when a minor issue came up it was handled without question and with haste to our total satisfaction. We would recommend this salesman and dealership to anyone looking for a BMW. It goes without saying we are delighted with our new X5.

Convenient and Easy to deal with. Considerate of my time.

I was looking to lease a new car for a reasonable price, Stefan was a great help and was able to give me a great deal on a new X1! It was an easy and quick process.

Cesar's quick response to schedule and get into an appointment, availability of a shuttle ride home, great coffee and snack selection, and repair work always has been done efficiently and on time are all reasons why I have been a repair customer with this BMW group for my 2002 X5 for 15 years.