13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Las Vegas Difference

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Recent Reviews from BMW of Las Vegas

I was in Elk Grove, CA when the annunciator warned me for a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW Elk Grove, BMW Only in Las Vegas, and BMW of Las Vegas (A.K.A. Autonation). The first two asked me for my VIN number to see what kind of breaks I had, and quoted me respectively $869, and $882.26. They both said they would replace the pads, rotors, and sensor. BMW of Las Vegas, on the other hand, didn’t ask me for my VIN. I talked to Carlos Castro, who told me it was going to be between $500 and $550. I immediately thought the other 2 would change the whole system to get a few bucks more but BMW of Las Vegas would only replace what was necessary. I set the appointment but once they had my car, Carlos said: -“Your rotors are rusty so we’ll have to change them as well. It’s going to be $1250. “ I was livid. I told him and showed him my notes about the different quotes. -“You told me it was going to be about $500, and now you more than double the price? And how can you charge almost $400 more than the other 2 shops?” His answer was that the other shops installed after-market parts, not original BMW parts, and if they had BMW parts, they bought from his dealership, making the repair more expensive. I said – “Niello BMW Elk Grove" is a BMW dealership. How is it that they don’t have access to original parts? As for BMW Only, how are they paying more for the parts, yet charging less than you?” His reply was that the best he could do was to take $150 out. I told him to go ahead and do that and also that I would never be back again. He said I could take the car now and not give them any money. He knew that I knew I was due for the maintenance and not doing it would risk causing damage so I asked him to only replace the pads. He answered that he couldn’t – He had to replace the whole of it. And that’s how they get you. They quote you for the pads but once you’re there they tell you they have to replace the whole system, and it’s much more expensive than everyone else. For my next scheduled maintenance, I’m driving across the country if need be but BMW of Las Vegas aka Autonation will never, ever get another penny from me. You fooled me once!

Nuno Vaz Mar 21, 2021

Nuno Machado Vaz Mar 21, 2021

Nuno Mar 21, 2021

a little late to this review since I got my car in September 2019, but I would honestly give Moe(Mohammad)my salesman and D’Andre my service advisor a full 1000/10 for their services! I Had an appointment with Moe back in September but he was unfortunately busy with a customer so he had someone else help me. The man that was helping me(older tall man) really didn’t look interested in helping me or probably saw me too young and thought I was not serious about buying. I thought that was rude so I was going to take my business elsewhere like Mercedes, because that was actually my next stop since I was keeping my options opened. As I was leaving Moe caught up to me and saw me really discouraged. I told him I was going to Mercedes, he was so nice and polite actually encouraged me to stay with BMW but didn’t pressure me and told me he would be there once I’ve made my decision on where I wanted to purchase. I ended up coming back to BMW and I can say Moe and everyone there have given me the best customer service experience I’ve ever had while buying a car(aside from the first gentleman I encountered). Moe really made me feel like family or a friend, super comfortable experience, super nice guy! I highly recommend him to anybody looking to buy a car at BMW Las Vegas. The only issue I’m having is with my car. I got this car BRAND new and have been having soo many problems with it in just a year and a half that I’ve had it. The check engine light has already came on like wth!!! D’Andre(Service advisor) has done a great job in handling all the issues I’ve had with this car. Also every other advisor that has helped me when D’Andre is not there have been so helpful and friendly. I have nothing but good things to say about the staff there. I’m looking to upgrade my BWM sedan to a suv/ family car very soon, but I honestly don’t think I will be going to BMW for it. Aside from the GREAT customer service Moe an D’Andre have provided. I’m so tired of being in service every other month due to problems this car has been having, I can only expect things to get worse as the car gets older. Whilst the staff are great, the car is probably going to be the reason I won’t be returning to BMW.

Michelle Rico Mar 6, 2021

Let me start this by saying that I'm a Service Writer for Cadillac. At the time of my appointment, I had also just been to BMW of New Orleans with my Alpina B7 and BMW of Denver within a 2 week span. I called ahead for an oil change appointment for my recently purchased 1991 BMW M5. Myself and a few friends were road tripping this car across the US back to Wisconsin and we were just passing through. The scheduler on the phone told me I could get a 9am appointment and to ask for a certain advisor. We roll into the Service Drive at 8:55. We get out, and wait. Because at every single dealership I've been to/worked at, Service Advisors come right to your car and offer their assistance. After 10 whole minutes of awkwardly standing around waiting for someone to acknowledge us, a technician is the first to ask if we've been helped. 10 minutes after that I finally found the advisor. My first words to him were, "I'd like a 10w60 oil change". He says that's no problem, I ask how long it should take and he says maybe an hour. Perfect. I'm counting on leaving ASAP because of our trip and every minute counts. An hour and a half later, and there's no sign of my car or the advisor. I finally find him and ask about the status. He tells me "oh we didn't have a filter, I should have you done in about an hour and a half". Its already 10:40. I was hoping by scheduling an oil change @ 9am, that I could get on the road about 10am. Granted I'm not blaming them for not having an oil filter for a 30yo M5... but wouldn't you at least give me a heads up??? I had to find that out myself. Skip forward to about 12:15pm and I'm getting ready to check out with the advisor. I ask "did you guys use 10w60? Or was there maybe a bulletin for 10w50 or something else?" And he informs me that they're putting 5w30 in it.... Now, in an engine that already has issues keeping main bearings like every other BMW M engine, they want to put 5w30 oil a high mile 30 year old detuned race engine. Yes in 1991 5w30 was an option for these cars, but they didn't have the wide variety of quality oils used and required today! No one who understands these engines would run that light of an oil and expect any sort of longevity out of their M car! There's a reason that every professional engine builder recommends oils between 5w40, 20w50, or 10w60. All it takes is a careless oil change and I'm on my way to a $15,000 engine rebuild. I was incredibly disappointed that A.) my advisor ignored my orginal request of a 10w60 oil change, and B.) my advisor didn't know enough about BMW's to properly service my M5. Unfortunately most of these advisors are not enthusiasts and only know i3's, X5's, and 15,000 mile oil change intervals, and it shows.

Jeff Beran Nov 6, 2020

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