The whole selling process was fast and easy. Price was fair. Our salesmen, Damien Paredes, has great customer service skills. If we ever buy a BMW we will specifically ask for him.

If I could give 0 stars I would. I needed to come to this location to turn in my BMW lease, so I called to ask if I needed an appointment, etc. The first issue is that no one answers the phone other than Sales and Service departments. So if you need something and you call in, be sure to select the Option to Sales because they’re the only ones who answer. But, when they did answer, they were not polite at all, and maybe it was because I said I was only returning my vehicle, but if I even had a second though of taking out another lease with BMW I definitely would NOT due to the terrible customer service. Now the REAL kicker is that I got my vehicle serviced at a legitimate Auto mechanic shop and put new brakes on the vehicle in July 2022 (lease end was September 2022), and I provided the receipt of the work completed and they still charged me $750.00 for brakes when I had the proof that I had just gotten brand new brakes on the vehicle but the Auto shop did not have the specialized tools that BMW has to turn off the brake light, so they charged me for work that was already completed. They do not complete a technician lease end inspection, so since the light was on, instead of having a technician inspect the vehicle, they charged me for brakes again although there was brand new brakes on the vehicle that could have been verified, if only they weren’t too lazy to complete an inspection. Note to everyone — if you’re in line of leasing a BMW be sure you only go to a BMW dealer to have any auto work completed on your vehicle, otherwise they will charge you again for the work completed.

Always a great experience at BMW of Las Vegas service. They do a great job and Joe always takes great care to make the whole service experience as easy as possible!

Erica and Fang are the best! They are the reason I come back. This is my 3rd vehicle I purchase from them and it won’t be my last. Amazing customer service experience.

A fabulous experience. Abdula was a great salesman to work with and Shea in finance was just as great. I have had follow up contact that only comes with great customer service. I highly recommend BMW Las Vegas!

Not honoring a bumper to bumper warranty is shameful. I’m done with BMW

The experience was excellent. The service provided was clearly explained.

The staff are very professional, polite and prompt. The Service Techs are knowledgeable and great mechanics. Also, the virtual inspection is awesome.

Had a warning light come on so needed an appointment quickly. They got me in and took care of it with no problems even though they were super busy. They needed to keep it overnight however kept in communication with me.

Joe C was very thorough, returned calls promptly and exceeded expectations. Would go back to him.

Great Service!!

The staff was very knowledgeable and well educated about my 330i and cleanliness of the facility was hands down the cleanest. I love being part of the BMW family

I never take my BMW anywhere else. I trust the service dept completely and they are always on top of their communication and very, very honest.

If I can give 10 stars for Frank, our service advisor, who went above and beyond I would. Drove in last Tuesday with no appointment for a check on my sunroof, fixed it right away and educated me with what I have for warranty. Set an appointment for me first thing next day for a thorough check up and was very much satisfied indeed with the work and how I was treated as a customer. Frank and BMW Las Vegas, thank you so much.

Having my car serviced @ Bmw of Las Vegas was the perfect experience .

Recently moved to LV. Took my 5 series to BMW of Las Vegas to get looked at as I recently purchased the vehicle in FL. Tyler Gietzen was wonderful to work with and took great care of me. Provided suggestions, solutions and offered many options. He did an amazing job and was a pleasure to work with during the entire process. He was always providing me updates on my vehicle, gave me full attention and he is very knowledgeable about vehicles. The service department, including Tyler are an A+ and I would recommend them to anyone. Great experience!

Prompt, professional and great service, as always. It never fails. Everyone including Frank and Matt are always there to help They go above and beyond.

I love my car and I love the service I get from BMW Las Vegas. Everything is explained so that I understand what's being done and what I might need. My salesperson Abdul is outstanding as is Sean my service representative.

I am happy with all the work done yesterday. I am also very happy for the $199 special.

I was served by Frank and he was kind and attentive; the service very good and fast. Well the time I needed but they didn't make me leave my car but they delivered it after 2 hours it seems to me an efficient and safe service.

Sean- advisor, was really polite, nice and respectful! He made clear prices for my car repairs, and helpful advices! That is I really appreciate!

So I visited the Mercedes’ dealership up the street from BMW because I am really fond of the AMG coupe. So of course the cars there are amazing, but I have to say the sales rep that I dealt with there wasn’t great. Fast forward I drive by BMW, currently an owner of one and decided to stop by and share my interest in the X6 coupe. Walked in ran into Krystal and had an amazing experience. She listened to me, asked me about my family and about who I am. Anyway, I walked away with a new car that I’m totally in love with. Partly because of Krystal and how amazing she is. She is very responsive and not pushy. I appreciate you Krystal. Thank you for being great to me.

Service rep Frank was outstanding

very good service. friendly and good communication

the repairs were diagnosed properly and done efficiently. Service advisor Tyler was exceptional in having the repairs made quickly and keeping costs down.

No Good 👎🏽👎🏽👎🏽

Very good service department this is the only bmw dealer i ever go to always excellent service and always on top of things joe monaco is wonderful always helps me keep my car in perfect condition and genuinely cares about his clients thanks joe

It was my first time going here. Definitely recommendable. The service was quick and staff are very nice nice!

The buying process was very fast! They run my credit and immediately gave me the numbers for car payment. They worked with me car rate with that lead to reducing my car payment. I would recommend going here FIRST if you want a BMW.

Todo Perfecto , buena atenci�n al cliente, hice mantenimiento del auto.

Very easy to schedule an appointment online and drop off for service. Joe M is super nice and helpful. Kept me informed throughout the day about how the repairs were going. My vehicle was ready to pickup by mid afternoon as promised.

Jarvis and Carlos are really nice Jarvis is outside taking the cars and Carlos is one of the guys that took care of my car definitely appreciate him and I love the fact that you can text them to find out what's going on with your car they definitely work with me and I appreciate them for that

worst experience of my life. buy one of the most expensive cars in the store and get very bad service. Sahara store horrible service from Las Vegas. Better go in the BMW of California.

Sales person was amazing didn’t pressure us he let us decide on what we wanted and finance manager made everything move very smoothly

BMW offers great customer and repair services. I was impressed by their visual walk round tool.

Taylor,my service advisor was very professional and courteous. He had my car taken back to be inspected and tires checked. The technician did a job. Tires where all in good condition. And overall my M6 was in great condition, with everything a okay. And it was done in a timely manner. Every one there is on their A game. Thanks BMW OF LASVEGAS!

Sam was so great in keeping us updated on when our vehicle was going to arrive. Purchasing this new build through BMW of Las Vegas was a breeze and the process to get it financed, trade our old vehicle in, and get out the door in our dream vehicle was very smooth. All of the staff was super friendly. I will certainly be a repeat customer.

Always great service performed and excellent customer service from Joe Monaco, Assistant Service Manager.

Service was prompt and the service representative is always very professional.

Frank Hughes in Service department is fantastic

Frank Hughes in Service department is fantastic

I have an X1 2018. My car wouldn't start last week after I dropped off some items. BMW Roadside Assistance was phenomenal. They made sure I was in a safe location, had a tow truck out to the location very quickly and hired me an uber to take me safely home. This is a top reason I love BMW. My service partner Tylor kept me informed and took care of everything. This dealership has really improved service and I am so happy.

Giuseppe was a pleasure to deal with, and the service team was wonderful.

Joe Monaco is the man. He’s helped us a ton with our X6 and i8. Always on top of our services.

The drop off was quick and easy. The service writer Frank was pleasant. They did not have loan vehicles, but I was offered a ride. The service took longer than expected. But I was called and advised of this. The car was not washed at the end of the service. Previously when I took my BMW in for service in CA. The car was always returned washed and vacuumed. All and all a good service. I will go back.

great service and professional. Fixed all problems.

Thank you so much for the smooth transaction and the accommodating staff made our car buying easy. Thank you, Jeff , for your great support and understanding. He is the best! Mo is amazing and makes the process really simple. He went above and beyond for us and tried to help as much as possible. I also appreciate the great efforts and service that the Manager of BMW Las Vegas offered to us. BMW Las Vegas was the most accessible dealership we have dealt with. They were efficient but also made sure that everything was covered at the best price in town. I recommend anyone to see them, Enoch and Jeff did the process stress-free and enjoyable. Thank you to all BMW Las Vegas staff who cared for our cars and provided 7-stars service at every step!

Jordan was very helpful in making sure my car was fixed as fast as possible and gave me updates about the process the whole way through. I am very happy to have my car back on the road. 😊

Lexis was great, thanks!!

Brought in a 2010 3 series for an issue with the fuel pump. I was initially told that there was no issue with the fuel pump and that the car needed new coils and spark plugs. After talking to a manager they kept insisting that I pay $1900 to fix the spark plugs and coils and would not acknowledge the issue with the fuel pump which would have been covered under warranty. I was then forced to pay a diagnostic fee and not have the car properly worked on. After leaving a bad review I was contacted the next day by another manager that instantly refunded me the diagnostic fee and said they would have their shop foreman take a look at the car. Took the car back in and long behold the issue with the fuel pump is acknowledged and I'm told that it will be covered under warranty. Here's the sketchy part because they then say the car never showed any faults for misfires and would not need new sparks plugs and coils. Instead of going through the process of disputes all over again I take the chance and have them do the work on the fuel pump covered under warranty. Picked up the car and all seems well. I would leave a better review if I didn't have to go through such a pain staking process, but they did own up to their mistake (somewhat) and fixed the main concern I had with the vehicle.

I am not very happy with that service here. Geico and myself paid over $7000 worth of work. My 535i was there a few weeks and no loaner car ever offered. Supposedly “each service adviser gets one” and nothing was ever done to get me one. Work was added later to the estimate that increased the labor hours and made me have to pay an additional $640 (for some bushings or something) on top of my $1000 Geico deductible. I just reluctantly agreed because Geico already submitted approval of the overall job and I didn’t want to wait for a Geico adjustment and still not have my car. I was told my car would be done “Friday” and when it was not (because mechanics ordered the wrong fuel lines), I had to rent another BMW off Turo for my trip to LA (Geico reimbursed half). After all this, when I finally got my car back, it smelled like gas inside. I took it back (had to leave it again) and they said they inspected it and did a detail clean inside and bombed it. My car still smells like gas inside today, over a week later. I’m really disappointed. I expect this from one of these local shops, not BMW. Customers come here and pay the higher rates for superior BMW service. Not the case at all. Sorry, wasn’t gonna do a review but BMW keeps sending me the email to … so here ya go. John

Great salesperson Ardie Arnold and Joe Carcione service manager. Thank you for helping me through the purchase and maintenance of my new BMW. Highly recommen both of them!😄

Very nice experience. Dan was great. Smooth through and through.

My repairs were handled great and having a courtesy vehicle helped to keep my busy schedule flowing accordingly!

Great service, they go above and beyond. Alessio and Shea took care of my needs and delivered my dream car. Thanks.

The Service Advisor, Jordan Trujillo, offers excellent customer service. He is quick, efficient, friendly, professional, and transparent. Thank you Jordan! Anyone who needs to service their BMW, ask for Jordan or select him as your advisor online!

BMW of Las Vegas has the best service in the market. Period. Besides “ultimate driving machines”, people there are knowledgeable, genuinely caring and never try to sell unnecessary services or products/parts. Currently driving my 5th car out of their showroom! Thanks guys!

BMW technicians uses the best replacement parts for their vehicles. Quality parts and workmanship is exhibited in the end result. The yearly service on my 2003 325 CI addressed all my concerns.

I purchased a used Honda CR-V from this location in 2022. it’s always an enjoyable experience. Techs are all very knowledgeable and want to do the best work possible. The sales executive are so co-operative. Also I got very good deal for used cars, the rate I never got from any other car dealer. Its recommended for Pre-own car as well as new cars..!!!

They have always been honest with my car's needs and work with my warranty. I recommend BMW Las Vegas

I dropped off my car on a busy holiday weekend with no appointment. I received an oil change and brake fluid change. I wasn?t expecting to get the car back for a few days. It was washed and ready by the end of that business day. Great customer service.

Very Helpful. I got a great deal and a great car. Would definitely buy from them again. Let me drive the car to my wife as part of the test drive. Something unexpected

My preferred BMW service department.

Visited for a recall for my 330e. They are very communicative and has updated me through all the steps. Gladly i didnt pay anything for the recall! Arranged a Shuttle as well and all staff were very friendly. Will definitely come back!

BMW Las Vegas is a very professional service focused dealership

Good service was on time. We will be back for sure .

Services were good, detail performed was excellent!

I’ve been a client since 1990 when Butch was my rep. He was amazing!!! The service has always been superb. Was then and is now. Butch was a great help always and really went out of his way to make sure the client received excellent service. Carlos is the same! He is very calm and goes out of his way to make sure I have no concerns or issues. Truthfully; the reason I have always owned a BMW is not because I like the car but because of the ease and quality of the service.

Always easy and fast when service is needed. Service rep communicates timely and explains everything.

I’m a “VIP” customer at BMW. I requested service on my vehicle that required it to remain at the dealership for 2 days. I attempted to track down a GM for a loaner/rental and never received a call back after calling everyday for a week! Finally I speak to a GM that was supposed to have the rental details sent, I get to Enterprise and they know nothing of this. This is AFTER reserving the rental myself for receiving approval. Their customer service is so terrible! Thankfully my husbands truck was available because BMW is unreliable. Also, my brakes are still squeaking after full replacement. Terrible!!!

Very satisfied with my last service at LV BMW. Very easy check-in and they sent a Lyft for me to get back home.

I woke up to go to work Monday morning with a dead battery. I was able to get a jumpstart and to work, during the day I was able to make an appointment for later that afternoon for the battery to be replaced. I was in a time crunch and had to have the battery replaced and be on my way by 4pm and Giuseppe and his team made it happen. I was a bit unsure that this could be accomplished but they exceeded my expectations. I would recommend and will have further service done here.

Our service advisor, Carlos Castro, is the absolute best. He is always looking out for me and takes great care of my X5. He is both patient and accommodating. I highly recommend him.

Great car buying experience. Excellent staff and great cars

Exceptional service, expertise, quality and timely. Thank You for your courtesy & care of my vehicle

Had a malfunction with my 2021 3 series, which is the norm unfortunately. Trying to make the appointment by calling is a headache. Once you finally get someone they always have a smug attitude and cut you off while speaking. The young man was that was in the service department upon dropping the car off was nice. The person that assisted afterwards was nice, but never gave options on a courtesy vehicle, rental, or anything. It?s an inconvenience to be without a vehicle, especially for an issue that?s a malfunction which is out of my control. I missed work, and my son missed school. Ubers are hard to get where I live and take far too long, so that wasn?t an option.

I'm so happy to fix my problems with this location spacial customer service freandly treating and negotiating with you to helping you ?? ? Thanks again Thanks

Purchased a car sight unseen. Worked directly with Amin. Send me pictures and videos of everything I asked and was very transparent. Communication was great throughout the entire purchase. Got a deal done the same day and had mu car shipped the following week. Car arrived as advertised, couldn't be happier.

Fast courteous and very friendly service. Tyler was professional, knowledgeable and did exactly what he told me he was going to do. My confidence with Las vegas BMW has always been the same. Because of their most excellent service I will always be a customer. I have purchased three vehicles from BMW Of Las Vegas and have never been disappointed. The staff gets 11 on a scale of 10. Satisfaction guaranteed thanks again Taylor you are definitely the man

Service was excellent, my tech had me in and out of there within 35 minutes. Extremely happy with their service team. Needed an oil change, battery for my key. Thank you so much guys!!

BMW of Las Vegas was one of my best experience purchasing a vehicle. Very professional with no pressure. They took their time with me to find exactly what I was looking for. Very friendly staff. I highly recommend this dealership.

Great staff and service.

Outstanding Service as always.

Ardie was great as a salesman. He's the only reason there are stars to give. There was a minor issue with the vehicle that I was told would be resolved. When a technician, sent by the dealership, caused more damage, they tried to renig on our agreement essentially saying that I'd need to come out of pocket to get the part for part replacement, now needed (warranty included in my package). I ended up utilizing the 5-Day/250mi clause in the contract & dropping car back off. I was told that I was outside of the clause and that the clause was discretionary. After consulting an attorney, I refused to retake possession of the vehicle and used a ride share service to get home because they said they didn't have a lender vehicle or shuttle service. Only then (got a call the next morning) did they agree to do the right thing. This all could've been avoided if they weren't trying to do as little possible for the consumer after signature. I hope that, since I purchased a warranty package, this isn't the type of service that I'll receive in the future, though I'm not confident. Again, Ardie was great. I hope he finds a better place to work by the time I'm ready to get into my next vehicle. The attempted pressure campaign by the service manage and finance guy was cute at best. If the car you want is here, check your vehicle, get things in writing, understand your contract and be ready to hold them to their side of the deal. Good luck & enjoy your new ride.

Mr. Giuseppe helped us with all our needs. Was having a little trouble at another facility getting our car fixed through extended warranty and he went up the ladder to help us get what was needed.. Very honest and pleasant person do deal with..

Fast cars

From the beginning my sales person Ardie was great and not pushy. He left me to totally look over the Corvette that I purchased before I made my decision. Ardie made it totally painless, and it didn't take the 5 hours that I have experienced at other dealerships. The finance guy was very nice and explained everything also before giving me the total on my purchase. I would be more than happy to refer anyone that ask me about where to purchase a vehicle to BMW of Las Vegas.

Took my car in for service. It was quick, service rep Joe was really helpful. I?m really pleased with my overall experience

The BMW i3 is not for everyone. t's a niche car. With a max range of about 150 miles it's an around town car. More accurately you're looking at about 100 miles at a time depending on AC/Heat etc. PROS: Small and agile, can park it anywhere, it's great for errands and going to dinners etc, great acceleration and handling (it's a BMW!), easy to get in and out of, sits up high, practically ZERO maintenance. CONS: very short range, range is very touchy when using AC or heat, when turning the AC on or even up one notch higher you will lose 20-30 miles of range in an instant which led to a lot of hot drives and suffering in Vegas heat. In the winter the heater was even worse for range drain. Turn the heat on and you lose about 30 miles instantly. Biggest single reason I would not purchase this vehicle. Impossible to predict the range: get in and have 140 miles of range, drive two miles to the grocery store and come out to drive home and suddenly you have 108 miles of range. Overall a great little car for short trips in moderate weather but every day was frustrating for its being so unpredictable. The Dealership seemed unorganized and uncaring and their attitude was the second biggest reason I'm staying away from another BMW.

Find a car is such an intimidating process for me. I really enjoyed working with the general manager George and the associate I mean. They both had incredible patients for all of my questions and walked me through the process in a way where I felt confident in what I was buying. I will buy BMW again only through this dealership because of the service that I received.

Joe C. is the best Service Advisor 10/10, his knowledge is unparalleled, highly recommend. Krystal Perry is the goto for sales 10/10. Just keep in mind there is a World Wide supply shotage, and the war in Ukraine is affecting Germany's production of new vehicles.

Great as always Professional staff Helpful Try to claim insurance for repair work instead billing customer Only issue no loaner cars available

Great experience a little bit on the expensive side but worth every penny

My service person Lexis was amazing, very personable, professional and attentive. She made sure everything was done thoroughly. She is now in my contact list for BMW Service!

The BMW i3 is not for everyone. t's a niche car. With a max range of about 150 miles it's an around town car. More accurately you're looking at about 100 miles at a time depending on AC/Heat etc. PROS: Small and agile, can park it anywhere, it's great for errands and going to dinners etc, great acceleration and handling (it's a BMW!), easy to get in and out of, sits up high, practically ZERO maintenance. CONS: very short range, range is very touchy when using AC or heat, when turning the AC on or even up one notch higher you will lose 20-30 miles of range in an instant which led to a lot of hot drives and suffering in Vegas heat. In the winter the heater was even worse for range drain. Turn the heat on and you lose about 30 miles instantly. Biggest single reason I would not purchase this vehicle. Impossible to predict the range: get in and have 140 miles of range, drive two miles to the grocery store and come out to drive home and suddenly you have 108 miles of range. Overall a great little car for short trips in moderate weather but every day was frustrating for its being so unpredictable. The Dealership seemed unorganized and uncaring and their attitude was the second biggest reason I'm staying away from another BMW.

I gave BMW 4 stars because it was really difficult to get a hold of my service advisor. This is nothing against him personally, he did a good job explaining what was going on with my car. The issue was getting a hold of him, it took multiple calls throughout the day...late in the day to know if I would get my car back that evening. Had me rushing to rental car to get a loaner right before they closed.

Carlos C. from the Service department was professional, courteous, and went above my expectations. I did not have a scheduled appointment and he was able to fit in my vehicle that needed not just service, but a few other things replaced and updated. He got me a rental vehicle while they worked on my vehicle and kept me informed throughout the process. Thank you Carlos for the excellent customer service!

Had a fantastic experience and it all started with Jeff Rubalcava contacting me about my inquiry. He was very attentive throughout and an absolute pleasure to work with. Jeff made this the best purchasing process I’ve experienced.

This dealership is excellent, they do not charge over MSRP and they also do not mark off their cars at all. The sales staff is very patient with you while you weigh your options and are very helpful in the decision making process. I marked off one star because of the unpleasant financing process, where they made offers in a sequence and format that made each offer seem fake because we knew there would be a better offer right after that. Other family members have also had bad experiences while financing here. If that matched the rest of the car buying experience the dealership would be perfect.

Bought a vehicle from them last October. Took it in for service recently and the staff was outstanding in their dealing with me. Quick and efficient. Definitely a long term customer.

La atención muy buena .. me ayudaron bastante y me dieron la mejor opción ..

Had the pleasure of purchasing my new car, from Serena at BMW of LV. It was such an easy process. I test drove the car, explained why I would not purchase that day, which was totally met with no hard selling or pushiness. I went back 2 days later and after a very short time drove home in my new BMW. Richard in finance, made the "signing" so fast, friendly and easy. Having bought several high end cars in the past I was used to being treated well, but this was above and beyond any previous experience. Thank you Serena and everyone else involved.

the service was very good, my only disappointment was that the car needed so much work at only 36k miles,but thats the car, not the service

I just purchase a BMW I4 with Jeff, he was amazing with the whole process, also very knowledgeable about the car, I will recommend to shopping here, no pressure on close the deal, Thanks!!

Easy and top $$$$

They dont Deserve any business. Unprofessional Unwelcoming unhelpful ungrateful

Best dealership I have ever worked with!

I love BMW of Las Vegas! They are a class act. I have owned, Lexus, Mercedes, Jaguar, Jeep, and more and they are the best service department I have ever dealt with. Taylor Gilmore my service is advisor is beyond awesome. He explains the service you need thoroughly and always keeps you up to date as to the progress. Keep up the great work BMW of Las Vegas. Thanks!

Very Satified and very honest.....I could not say the same about Mercedez Benz dealers in Las Vegas.

Have been with BMW since 2005?always an easy process

This place takes such good care of me. Whenever I have to take it in, D’Andre is my guy! He keeps me posted on how everything’s going, and makes sure to check anything I might need. He’s nice and very professional.

Very good service and friendly staffs,definitely will come back for another service my car.

Had 7am appointment. Handed key to porter at 7am and was told to sit in waiting room. At 7:20 I had to question why I was still waiting for my representative. Other than above, service good and car ready when promised.

You are treated as a special person with that special attention given by service advisor

Speedy friendly service

Great buying experience. Very friendly and knowledgeable staff. Car buying is always a long process, but these folks made it as painless as it could be. I will be returning for service on my vehicle. Just had some repairs done. Outstanding service on my vehicle and they went out of their way to get it done correctly and quickly.

Friendly, professional service. Would’ve given 5 stars, however the appointment took 6 hours for a brake fluid service.

David Iannuccilli is an excellent representative. He knows his product in detail, was so pleasant to deal with and made the experience enjoyable!

Tyler at the service department was super friendly and very helpful, overall loved the experience, was there just the first time and fell in love with that place, served my car at the BMW of Brooklyn before and I can tell that BMW of LV is incomparably better! Thanks

Great service advisor!! Prices are really expensive

Jordan Trujillo took care of my oil change. And here’s a first: I’ve been provided with a video on the underside of my car and the recommendations for parts that need to be replaced sooner or later. Wow!

Love my 2022 m340i. BMW of LV will always have my business!

Excellent Customer Service!

Joe in the service department is very professional easy to work with.

excellent experience, professionalism and quality in the process of my purchase

Joe in the service department is very professional and easy to work with.

D’Andre was great!! Service was excellent & my X5 is happy!!

Excellent service as always! They even provided me with a video of how they assessed my X5! An added freebie is a wide array of drinks that you can make for yourself while having your vehicle serviced! Thumbs up! ??

I always work with Joe Monaco and he has never done me wrong here. Ever since I bought my first BMW in 2019, Joe has taken great care of me and the services performed have always been great. Previously when I needed work done on a car that was out of warranty, they price matched another certified BMW mechanic and I was able to keep all my records in one place. The treatment from everyone from sales to finance to service has always been top notch for me! If you need service, ask to work with Joe Monaco! You won’t go wrong!

Krystal was excellent and made this process super fast and easy! I will go back for future purchases for sure!

Very good service. Car was ready in short order.

Nice buying and trade value was in line with online offers

Service is always on point! I LOVE that they have a deal on their oil changes now. 1 flat rate takes care of all of your oil changes for an entire year. I've had a couple of different service advisors in the past, but Frank Hughes is by far the best!

I When in the buy a Tesla and the experienced wasn?t a good one. I was told my car was in Cali for me to pick it up, and I went there to pickup the car, and they said the car isn?t there. And till today I haven?t seen or know where the car is. Gm in vegas said he is doing his best to find the car.

It's difficult for me to write this because I am in love with my 2021 X5. However, I have had to return to the dealership 3 times for the same electrical issue. Last time, my vehicle was in the shop for 10 days. There were no loaners, and I was grateful to be provided with a rental. (However, the rental's front end bumper was hanging off, and the vehicle had obviously been in multiple accidents.) All of that being said, I have my X5 back, and it seems OK, but when I asked what happens if the electrical issue resurfaces a fourth time, my question went unanswered. Finally, when I picked it up, the beautiful blue paint had multiple areas of glue all over it, which I have been unable to remove. In addition, the SUV had not been washed, was covered in dust and raindrops. Again, I LOVE my X5, but am greatly disappointed in the entire service experience to date.

Service Agent Manager Joe Monaco was very professional and personable. He was very helpful.

We love working with Krystal at this dealership. She was very honest and provided us with regular updates on the car we ordered. They did not add a market adjustment fee on a very high demand electric vehicle unlike other (most) dealerships in town.

When i went in there they were super friendly and quick to help out but when they showed me the damage and what we needed to fix it the estimated cost was around 2000$-2500$. So I told him to go for it but when he told me it's completed I'm looking at a bill for over 6000$.

As usual, the team here, they always taking care of business and making happy customers!

I had been looking for a newer BMW X5 (2014-2018) for months. Saw a new listing on their website and went to see / drive the car. Excellent condition and excellent price. The best customer service from a car dealership I have experienced. No pressure and very reasonable extended warranty. Plus all their used cars comes with a 90 day / 4000 mile warranty. The salesman (Jeff) was incredible, even after the sale. Actually helped me with a bead battery on my wife?s 2017 X5. Over and above support. Next car purchase for us, we start at BMW of Las Vegas.

Came in for major maintenance for my 2008 M3. All went well.

nice place to do business, customer rep Erica, did an excellent job in every aspect , except the walk around needs some improvement. Would have been nice to been introduced to the service manager, since i will be visiting them regularly. LUV my 335I convertible !

Great company , super helpful. Joe my service advisor was top notch.

I had been looking for a newer BMW X5 (2014-2018) for months. Saw a new listing on their website and went to see / drive the car. Excellent condition and excellent price. The best customer service from a car dealership I have experienced. No pressure and very reasonable extended warranty. Plus all their used cars comes with a 90 day / 4000 mile warranty. The salesman (Jeff) was incredible, even after the sale. Actually helped me with a bead battery on my wife’s 2017 X5. Over and above support. Next car purchase for us, we start at BMW of Las Vegas.

Great service

Thanks to BMW’s three year oil program I’ve been able to save! This is by far the best thing to come other than owning a BMW. Also, I’ve been fortunate to have the privilege to be helped by Jordan and another gentleman but I forgot his name! He helped me out when I dealing with lug locks! Also, the gentleman that worked the cashier stand.

I started with Cheisen in 1996 my first BMW, Now I have a 2012 328i Convertable BMW is the best D'Andre in Service Rocks ..old customer of Butch and before Kip

I left my car for fuel pump issue on Wednesday. No follow up or update until I called to find out 6 days later.

Great service. I highly recommend Ms. Tracy Zhang. She did an amazing job! I definitely will come back to aUto nation BMW on Sahara st.

I had routine maintenance almost 2 weeks ago. I expected to be there for 2 hours as I have in the past 3 years since I’ve owned my car. My service representative Joe was very informative and easy to talk to. My 2 hours ended up being 5 hours. Joe came and updated me on what was going on twice. I am very impressed by the video walk around of the bottom of my car. My only complaint after the fact is I was not offered a rental to use (?). Could I have asked for one? I was not aware if I could so I just stayed the 5 hours there.

Service is always on point! I LOVE that they have a deal on their oil changes now. 1 flat rate takes care of all of your oil changes for an entire year. I've had a couple of different service advisors in the past, but Frank Hughes is by far the best!

Enoch and Shea were extremely helpful and made the purchase process very seamless. Would recommend both of them for every vehicle purchase

Krystal is tge best sales person at BMW, Omar on the desk is always great to work with as well. My experience has always been good here

Joe c. Is super duper friendly and very professional everything I asked from he answer it perfectly.

Excellent service provided. Technical advisor Tyler is amazing. He always takes the time to explain and review all that is needed to maintain my vehicule in top shape.

I got stranded with my 22 year-old BMW and I did not hesitate to get my car towed to BMW of Las Vegas because I trust them. Mauricio was very understanding and empathic of what happened and made his best effort to get the car fixed asap while regularly communicating any delays due to unforeseen event and part order. They kept the car for a week, however, I'm happy with Mauricio's customer service and kind demeanor.

Abdul and Sam were terrific to work with and made one of life's most hated activities - dealing with Car Salesmen - so amazingly pleasant. No high pressure tactics, not in your face the minute you step into the lobby, but almost treated you like a friend throughout the process. Even Sean, the finance person was a pleasure to deal with, which typically is not the case. Overall, wonderful experience which will make me a customer for a long time.

Superior service EVERY TIME I go in. Marcus Llanes makes sure he always keep my informed from the time my car is dropped off until I pick it up. Albert Weisser is the BEST car Salesman (bought out 4 BMW from him). He there to make sure everything is taken care of. Wether it’s a loaner car, questions or whatever it may be, he’s ALWAYS on it

This was our first visit to BMW of Las Vegas and it was great. Jordan (assistant service manager) who helped me, and is now my contact in the service department, was fantastic to deal with and followed up with me via text when the car was ready. They handed us back our car with all repairs done as requested, along with our car they washed and it looked perfect!

The experience was terrible where do I start? My car was dropped off and when I picked it up it was damaged. The windshield was cracked parts on the inside was left on my seat. If you can avoid this place.

Great service! Thanks!

The BMW of Las Vegas is the BEST all around. I used to go to the BMW dealership in Henderson for service but there service department was straight trash. The Henderson dealership all they do is lie to their customers. For example: Henderson service department told me that my vehicle would be ready in 4 hours and I there for over 8 hours and my vehicle still was not complete. There excuse was “They forgot about me in the waiting room”. My question is how do you forget about a person? Every customer, should be treated equally. If I can’t receive equal attention, I need to get rid of My BMW. I love going to the Las Vegas BMW dealership. The person that I deal with is Carlos Castro. His customer service is right on par. Thank you. V/r, Terrell Sutherland P.S. I know up above it says Dashun “Buck” Cartier this is my personal Gmail Email Account.

The BMW of Las Vegas is the BEST all around. I used to go to the BMW dealership in Henderson for service but there service department was straight trash. The Henderson dealership all they do is lie to their customers. For example: Henderson service department told me that my vehicle would be ready in 4 hours and I there for over 8 hours and my vehicle still was not complete. There excuse was “They forgot about me in the waiting room”. My question is how do you forget about a person? Every customer, should be treated equally. If I can’t receive equal attention, I need to get rid of My BMW. I love going to the Las Vegas BMW dealership. The person that I deal with is Carlos Castro. His customer service is right on par. Thank you. V/r, Terrell Sutherland P.S. My Facebook is my personal Facebook account and my name is different on Facebook. The name on here is Dorsey, T.D. but my real name is Terrell Sutherland

I took my car in to have the front brakes done along with a malfunctioning turn signal. I drove the car home and the next day when I was going to go to work the car wouldn?t start. I call BMW service and ask to speak to the service manager that I had dealt with the day before but was told he was busy. Then I ask to speak to anyone in service who could possibly help me. Again was told they were busy but they would send a text to the manger and the person who helped me the day before. I never received a call back from anyone.

I brought 2021x1 BMW for service had a 730 am appointment the service advisor Joe Monaco was great they called me in on time told me it would be 3-4 hours for a 10,000 mile service and a software update it only took 2.5 hours. The tech texted me a video of the vehicle on the lift showing conditions of brakes tires and undercarriage I have been servicing vehicles for the past 39 years and no dealership has ever done this I was very impressed. The only suggestion in the waiting room there is outstanding Starbucks Coffee and water if they could add some fruit or individually wrapped pastries would be great. Also two TVs but no remote control to change the channel. The experience was great.

The availability of schedule time for maintenance is great and making an appointment on line is easy. On arrival, you are taken care of immediately and the advisor provides accurate and complete information. The advisor also provides timely condition reports and offers all available services covered with the maintenance agreement. I will sure be a long term customer.

The service and repairs were accomplished efficiently with a full inspection to determine the root cause of the problem.

Leon used to be my service advisor but left the company last year. I had the pleasure of meeting and working with Jordan Trujillo as my service advisor for the first time. He was great to work with. Extremely personable, knowledgeable, and professional. He was GREAT!!!!

Fantastic service I am not an easy customer I traded in a new. At for a previously owned Porsche and the sales a person was by far the most helpful experience in buying this car, He helped me to clearly understand my choice

Alessio was professional and wonderful to work with! Overall a great experience purchasing my new car at BMW of Las Vegas!

I took my car in after my AC going out. Sean, the service advisor had great customer service throughout the week while it was getting fixed, providing me updates with progress and setting me up with a rental. AC now works beautifully, I am happy.

Great service! Our 2001 X5 has been the best vehicle we have owned and the care shown during the repair process was outstanding. Shout out to Mr. Bahr who really took care of the wife when I was out of town.

Service Manager Mauricio was always updating me with the status of my car which I’m happy that I don’t have to follow up. Hopefully the problem that I have with my brand new BMW is gone.

Since the day of our purchase we have had nothing but pleasant experiences with BMW of Las Vegas. Service writer Frank is always attentive and takes the time to explain what is needed and being done on your vehicle. Love the fact that he follows up and keeps you updated on any service or parts that have been ordered. Thank You Frank and BMW of Las Vegas Team!

Mauricio the service representative was very helpful, and provided me with outstanding service for my car. I will return to them again.

I always take my 335i here when I need service done. They’re always extremely helpful and honest.

The service department has the best staff, always friendly and attentive

Only get oil change took almost 5 hours…… Updated review: Oil change faster than expected, only took 2.5 hours. Tyler is way better then other staff , very friendly and professional . Will go beck ask him only .

Amazing service at the service department! They took care of my car and provided 5 star service at every step!

Purchased two ?CPO? vehicles on the same day (328d & 330i) and I discovered a deep gouge in the rear tire on the 330i. I question how well these ?CPO? vehicles are really inspected, if I?m the one finding this after the in-depth inspection they tout to have done. Bring 330i back in to have tire replaced and the wrong tire was installed, has a higher speed rating than the other 3, so will handle/wear differently. AGAIN, I have to discover this on my own as the ?Assistant Service Manager? and ?Highly Trained Technicians? don?t notice, don?t care or don?t know the difference. Now they have to order another tire and I have to make a second trip back to dealer and waste more of my time and gas. Asked for some compensation for the inconvenience but the dealership refused to do anything. The sales associate Erica Doty was outstanding throughout the buying process and dealing with this tire issue. Erica even offered to purchase one of the sunshades (that I asked for for my inconvenience) out of her pocket but we refused to allow that, as the dealership should be the one to do that. We haven?t been impressed with this dealership in the past and have gone elsewhere but thought we would give them another chance. Will think twice in the future.

I got a good services from Auto Nation. Best Regards Annie Lao

I took my car for service and the service was done fast my car was running great, also great customer service.

They always treat me like VIP!

Purchased two “CPO” vehicles on the same day (328d & 330i) and I discovered a deep gouge in the rear tire on the 330i. I question how well these “CPO” vehicles are really inspected, if I’m the one finding this after the in-depth inspection they tout to have done. Bring 330i back in to have tire replaced and the wrong tire was installed, has a higher speed rating than the other 3, so will handle/wear differently. AGAIN, I have to discover this on my own as the “Assistant Service Manager” and “Highly Trained Technicians” don’t notice, don’t care or don’t know the difference. Now they have to order another tire and I have to make a second trip back to dealer and waste more of my time and gas. Asked for some compensation for the inconvenience but the dealership refused to do anything. The sales associate Erica Doty was outstanding throughout the buying process and dealing with this tire issue. Erica even offered to purchase one of the sunshades (that I asked for for my inconvenience) out of her pocket but we refused to allow that, as the dealership should be the one to do that. We haven’t been impressed with this dealership in the past and have gone elsewhere but thought we would give them another chance. Will think twice in the future.

Good experience working with Sean to get some repairs done on my vehicle. Quick, efficient, and communicative throughout the process. Would recommend this location.

I alway enjoy coming to this location to get my car serviced. Taylor was awesome! Explained things and was nice enough to take care of what I needed. My car is running great, and I signed up for the oil change program! No brainer! Thanx for always going above and beyond! Now if so could get my brakes redone because the Truck guys messed those up!

Best dealership I’ve been to. Superior customer support from all the staff. My rep Deandre is a great example of what customer serivice looks like.

Overall, staffs are very friednly and informative, especially Steve. I was very happy with service that Steve provided for me from making appt to the end. The finanfial dept was also very helpful.

Wonderful experience, great customer service

Joe Monaco is always helpful. My 2018 BMW M6 Competition needed to have an oil change and differential fluid change. While it was there I had them change out the wiper blades. The technician sent me a video of the vehicles check points which was nice.

Our service rep was very attentive and informative!

Dealership, especially Dan Perlstein, who handled my purchase, car development (with parts shortages shaped by the Ukrainian War, lengthening the development, understandably, process by 4 months), and then delivery by Jeff Rubalcava, were all outstanding. I'm delighted to recommended this dealership, and it's people to anyone else desiring a great purchasing experience!

What a great experience! David in sales had patience/understanding and was super professional, the entire experience was pleasant. He did not pressure me at all and allowed me to make my decision freely. I would recommend anyone I know looking for a good experience to come and search for a their next vehicle with this auto group. In the financial office Shea another really great experience with him. Thank you all for making this purchase easy for me. Austin

My vehicle was there 2 days longer than expected. Shuttle driver called in sick so I had to take an Uber home. They did not offer loaner car even as I requested one. 2 days later I had to take another Uber back to BMW to pick my car up.

Was a walk in and they prioritized me and my car. Had me ready to go in just a few hours!

Great customer service great hospitality definitely will be back to get my services done on my car again.

They break things in my car every time I take my car to the service. And when I took my car 4 years ago for them to fix the check engine light, the light came back on and there's no warranty on their previous service so I have to pay them again because they were telling me it could be from something else which is a mechanic's famous saying. Not worth taking your car there for service.

Jordan Trujillo was great; very helpful and pleasant to talk to!

Thank you BMW of Las Vegas for a great purchase experience! I was not sure if the vehicle I wanted to purchase would fit in my garage. Damien, Sales Professional drove the vehicle to our home to ensure it would fit on our garage, that is great customer service! We will see you in a few years and will always recommend BMW of Las Vegas to our family, friends and work colleagues.

Disappointed with preventative maintenance on a Ford F-250 purchased at Las Vegas BMW. The service department was unable to perform a multi-point inspection due to the weight limit of the dealership vehicle hydraulic lift.

4 times for the same issue. They clear the codes, do something minor and charge me a grand or more each time.

Tyler my service advisor is always a pleasure to deal with glad he is back

This is my 6th BMW purchase. Service is wonderful. Sales is terrific. Vehicle is outstanding. What more is there to say?

My service advisor Joe Monaco did a first class service on my X5 50i. Everything got fixed when promised and the car now runs great.

Great customer service and always willing to help.

I love coming to this location vs the Henderson one. I feel like I always get treated so well and the advisors are always super friendly and informative. I really love the custom videos the techs do to show you whats going on with the vehicle as well. Im a visual person so this usually calms any anxiety I have about something I cant see on my own with the car. The dealership is spotless and smells amazing too. The service I receive at BMW LV is one on the reasons Im a BMW owner (5 series). Also, if you ever visit this location ask for Taylor. He was amazing!!! Thank you BMWLV.

David was awesome! Really enjoyed working with him.

Jordan Trujillo was very commutative and always kept me updated on my car! He made sure I got the best deal and was also very informative! Definitely made it easy for me.

Great place e 2 buy your 1st or 2nd BMW bc I did & I enjoy both of my vehicles at this time & get free car wash every Saturday b4 1pm 💦🚘💥💪🏾👍🏾

The service department was professional, courteous, and fast!

Jordan my service advisor was so helpful I just moved to Vegas from NYC. I picked up a nail and had a flat I have wheel and tire coverage But it was from NYC Jordan proceed the claim and I was on the road again I just serviced my M760i Jordan again was at the top of his game I was out of there quickly He even sent me a video of what they found on the service I highly recommend BMW of Las Vegas Sorry no Slot Machines Tom 😎

Great place , amazing staff. Joe Carcione is the best. I highly recommend, as they always take care of you. Cute sitting area with teas ams coffee. Add back the snacks tho. Thank you

On July 16th, I contacted BMW service due to my BMW 430i needed to be towed from another mechanic shop. I was referred to the BMW roadside assistance who promptly picked up and delivered my vehicle to BMW on Sahara. Shortly afterwards I received a call from my service advisor Joseph. Joseph immediately knew what my vehicle needed, stated there was a recall on my issue and advised me I would have my vehicle back on Monday. What started out as a stressful Saturday, turned into blessed Saturday after speaking with Joseph. I was able to pick up my vehicle on Monday with no issues. Thank you for your service, courtesy and professionalism!

I always have great service and Joe Carcione goes out of his way to ensure I’m taken care of.

My experience was quick and painless. All staff was courteous and my service was completed in a timely manner.

Wow! As usual, BMW met all my expectations. This is my 3rd lease with them, and they are the only dealer who is honoring their own webpage ads without hassle and without the now standard markups EVERY other dealer is doing! Thanks BMW. And yes, the 2022 BMW X3 is even better than expected! It just keeps getting better and better!

I did my first oil change and I received a great experience from the time at check-in and the time I left. Everyone is courteous and friendly. Thank you to Joe Monaco.

I know it's weird to say, but I love this place!

Worked with Jordan very knowledgeable young man took care of my needs will definitely come back to deal with him. PS washed and vacuumed my car .

So, I have been leasing Beamers for six years now, and have been so impressed with the both the process (in and out in 2 hours or less), the salesmen, and of course the high quality of the vehicles themselves. This year, with 3 of my girls in college and a fourth going into private school, I was trying to reduce costs and go more economical (read here looking at Honda, Toyota, Acura, Ford etc) on a lease deal. Three dealerships later, in frustration I realized that NO ONE was honoring their own advertised lease deals and that ALL of them had. 5k plus markup! I was especially disappointed in Honda and Acura as my family is repeat clients with both (for my wife and my girls). Knowing now a Honda Civic/Acura Integra were going to cost me as much or more than my X3 lease, I found my way back to BMW. Enoch took care of me and I found myself in a nicely equipped 2022 X3 in a beautiful medium metallic Blue. Wow, it was like meeting an old friend driving the new X3, but a friend who dove head first into new tech and luxury! So, even though I didn’t get the smoking deal of years past on loaner/demo Beamers, I am so pleased I stuck with BMW. Thank you BMW of Las Vegas

Great customer service from Joe M - excellent vehicle maintenance by the whole team!

Overall it was a great experience, they did everything they said they would do. The only negative part of the experience was waiting 2.5 months for the car to be built and delivered, but I was kept up to date on the timeline via the dealer and the website.

My service manager Joe Monaco has outstanding knowledge and is very courteous!

Excellent Customer Service. Five stars to the BMW Las Vegas Service Center Department. They are professionals and very nice people. Joe gets an additional 10 stars for being patient, thorough and totally honest throughout the time that my car got repaired. Thank you Joe for your help.

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Great car buying experience! I would definitely recommend working with Abdul and Shea.

Excellent service by my assistant service manager D'Andre thorough and very attentive to my requirements.

Highly recommended to anyone who wants professional experts. BMW advisors are professionals and very kind. They are responsive and helpful. My X5 got repaired here very quick. From the start to finish, Joe answered all my questions and updated me about the status of my car. Thank you!!

Jordan is very professional helpful and will definitely recommend to my family and friends.

I received outstanding customer service experience.

I've been loyal customer. Took my car in and was told what it was. They wanted to charge me $3600 for a fuel sensor. Which can be replaced without putting in a new gas tank and fuel pump which were not needed. I was never advised by Asst Service Mgr of replacement parts. I only found out after I read it on invoice. In process of getting fixed somewhere else. Never again will I take my car to Sahara BMW. CROOKS. I received a video either of inspection video or explanation as to what was to be done.

I purchased a used Mercedes SUV from this location in 2020 (best transaction I’ve ever done, Erica is the best). Have since had 2 oil changes done here and it’s always an enjoyable experience. Techs are all very knowledgeable and want to do the best work possible. Highly recommend.

Thank you BMW of Las Vegas. A special thank you to Abdul that helped me purchase the car of my dreams, a 2016 BMW M3. He was helpful and courteous on assisting me buy a car from another state. He made sure that I was safe on my travel to the dealership and on my travel back to Florida. BMW of Las Vegas is filled with an amazing staff, truly happy with everyone and the car. Thank you!

My go to dealer when it comes to all things BMW. I have worked with Service Advisor Joe Monaco a few times now and each time has always been as good as the last visit. My last visit I was crunched for time and there wasn't any available time slots available but I reached out to Joe Monaco and he right away was able to fit me into a time slot that worked for me. He was very knowledgable and answered all my questions and concerns. I will continue to service my BMW M cars here at this dealer and will continue to work with Joe Monaco for all my future visits! Thanks Joe and thanks BMW of Las Vegas!

I recently purchased a 2018 Cadillac XT5 from this dealer and the process was fast, easy, and hands down the best experience I have had at a car dealership. Zachary, Shae and Frank were nothing short of supportive amd efficient during the whole process. I couldn't have asked for better people by my side through the process.

Very good to work with.

This was one of the best buying experiences I've had since I began buying cars. Mo, my salesman was so friendly and helpful. The buying process was smooth and easy.

the professionalism of the people that works in BMW and definitely the luxury of the cars itself. -SHER

You drive a luxury car yet the expensive service experience isn’t quite so luxurious.

I went there for oil change of my M2 Competition and ended up with buying a brand new X5 - only because of the excellent customer service they provided. Zach is the best sales associate, we love him! Looking forward to getting the new XM from them too!

Juliana was super chill to buy a case from, I wish it was always this good am experience. They have fair prices and I really feel like she got me the best possible deal.

I always feel that my needs are met Properly and responsibly the representatives are very respectful and considerate

The waiting area or the lobby is big where u can relax while waiting. They offer complimentary drink which is great. And the most important people working there are very friendly and approachable.

Best experience in any BMW dealer I’ve ever been to. 2 hours in and out with a new car, negotiating only take less than 2 minutes. At this special time where toyota dealers markup 50k on their cars and here BMW Las Vegas put zero markups on none M cars, even willing to give discount to fit customers demand. Zach Gitman and his team made this so easy! I couldn’t be happier, definitely recommend!

Great service department and love working with deandre. However the car they sold me has been full of issues. The car had bent wheels when I purchased, and now my differential is going out. I would not recommend purchasing anything pre owned here. I haven’t been able to put more than 7,000 miles since I got it. Constantly in and out of the shop.

I have a 2001 X5:-4.8i with 70,000 miles. For an old car it is in great shape, but parts do wear out and break. My service representative DiAndre is the best, he advised each issue (mechanics video taped the areas requiring repair) . I had a maximum budget for this car ( know when to say too much). DiAndre kept me updated at every penny, provided discounts, alternative cheaper parts and highlighted "required vs. can wait". If you own a BMW you know it's not cheap to fix. I prefer warranty for labor, BMW genuine parts and cost that is not "overly" marked up compared to my neighborhood mechanic that is to busy to answer the phones.

The service rep, DeAndre, was very knowledgeable about my vehicle and addressed all of my concerns. I was very satisfied with the work/repair performed by the technician. Overall great service!

Went in for an oil change and vehicle check for the first time since purchasing a used BMW. Left with having to change spark plugs and more. I had a cracked windshield and would have liked to get that replaced at the same time, but they were not able to replace it. It is 210 miles to the nearest dealership, so the more I can get fixed in the same trip the better.

My sales person, Zachary, was amazing and made it a very easy process.

First time here and everything and everyone was great until we got home and saw dings and scratches all over our vehicle that were not there. We mentioned it to our service advisor and hopefully they will take care of it BUT major letdowns

BMW of Las Vegas has the best sales and service department. Abdul was so great to work with even when I changed my mind mid-sale; he helped me find the exact X3 I wanted and was at the dealership in a few weeks, with a bow on it! Thank you to everyone at BMW Las Vegas who made my car buying experience so amazing and easy!

Just moved here from out of state and was welcomed with open arms. Tyler my service representative was fantastic.

I recently brought my car in because the engine kept overheating. My service advisor Frank was amazing and knew exactly what the problem was. The diagnostic video they sent to me was so helpful and information. My Flyy Gurl 430i and I love the personal and professional touch! I also love the cleanliness and amenities of the service area. See you next time.

Service team was amazing got me in on a certain day since I live out of vegas. Kept me informed of my car and also got me shuttle service. Thank you!!

This was one of the best car buying experiences I've had since buying cars. From the moment I checked on the availability of the car I saw advertised, to driving it off the lot everyone was so friendly and helpful. I will continue my relationship with BMW for a long time to come. Thanks Mo, my sales person for all your help.

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They were responsive to my calls and messages. The service reps where personable and helpful. Very clean and comfortable. The car service was very timely and appreciated . I recommend BMW of Las Vegas highly

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Customer service is always on point here. They can get pretty busy in the weekends but the dealership itself is comfortable and welcoming enough to wait for a while.

I recommend BMW of Las Vegas, for a fast and accurate service. Especially with my service advisor Carlos Castro with honest and knowledgeable advice, thou we all know everything @ the dealership is pricey but worth it.

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Just like I would expect. I wouldn’t trust my vehicle to anyone else in the business.

Really smooth and easy. Our Customer Service was very professional.

Great. Honest great service. Joe was very kind and helpful

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I recently got a used BMW and wanted to get it serviced by the dealership. Since previously having a new luxury vehicle, I know the service at the dealership is of a higher standard; so I was actually surprised I got the same level of attention/respect/quality that I did for my other car even though I did not purchase my car with them. And they washed my car at the end. That was a perk I got with my new car, too! The sales guy was great and kept in touch with me via text to let me know the status of my vehicle.

I recently got a used BMW and wanted to get it serviced by the dealership. I’ve been there twice now for regular maintenance. Since previously having a new luxury vehicle, I know the service at the dealership is of a higher standard; so I was actually surprised I got the same level of attention/respect/quality that I did for my other car even though I did not purchase my car with them. And they washed my car at the end. That was a perk I got with my new car, too! The sales guy was great and kept in touch with me via text to let me know the status of my vehicle. At the end of the day, you pay a little more but to me it’s worth it.

Very good service. Thank you very much Tyler.

Excellent customer service above and beyond would highly recommend

Professional atmosphere all the time!

Great service, my guy Joe always goes above and beyond for me.

Once again great experience. I only trust bmw of Las Vegas to work on my 7 series. I also love that I have a good relationship with the team there. Thanks especially to Giuseppe Carcione for taking great care of my car.

I don’t take my vehicle anywhere else in Las Vegas. Joe, my service rep, is awesome. He explains everything thoroughly and my car is running smooth as ever. I highly recommend BMW Las Vegas to service your vehicle.

The Service was good. I love staying at the lobby comfortable and free coffee so nice. People are amazing they always smiling to us. The person that assist us was nice. I love BMW,

Out standing service, got down to the problem as soon as it was heard

It is always a pleasure to have my work done at BMW Las Vegas, my Service representative Joe Monaco always goes above and beyond. Whenever I make my appointments you always gets me in and out on time..

My service rep at BMW Las Vegas was very professional and extremely careful to keep me informed as to how my service was being done and when it would be completed. Marcus was absolutely the best rep I had ever had at a BMW dealership ( been driving BMW since 2001).

Excelle🤩nt Service and very professional & knowledgeable staff!

Frank Hughes is the best service technician at BMW! Gives me great service and I love the new videos of the mechanic showing everything under the hood & car and what needs to be done or is good. Thank you, BMW on W. Sahara, Las Vegas

in 70 years of wandering the planet and purchasing cars, BMW of Las Vegas stands out at the worst customer service experienced in my lifetime. Everchanging rules, miss information, lack of response to written communication and over 45 days to complete the transaction ON A CASH SALE. Their sales team is uncoordinated, not customer service oriented, and the dealership runs on a "you can have it OUR way" mentality. We are about 45 days into the transaction and still do not have complete documentation for the transaction. There are much better places to purchase a car. Save yourself the pain of dealing with these people.

Worst car buyin experience in over 50 years. Everchanging rules, unanswered emails, over 2 months to complete transaction paperwork If you choose to do business with these folks, expect ever changing stories and rules, poor follow up and a general "you can have it OUR way" attitude There are much better places to purchase a used car in Las Vegas.

I had a problem with my tire and urgently needed it fixed. I dropped off the car Saturday and picked it up Monday. Very quick with their service. Very satisfied!

Excellent service! Staff is courteous and knowledgeable.

Overall good experience. Good customer service. Very pleasant facility and waiting area.

Jordan was very helpful and professional. I had my 4 series serviced for an oil change, wiper blades replaced, tire balance & rotation, check engine light 💡 issue. They were able to figure out the issue of my check engine light which was the fuel system were faulty and they were able to fix it. The service took a long time though and I get it they’re busy. Dropped off my car at 0730 and it wasn’t completed until around 1330. Also, when I got my car. There was a damage on my driver side fog light housing from the car wash. Jordan was able to find the damage part inside the car wash bay. See photos. Jordan was able to order the replacement part and was fixed next day. Which caused me another trip all the way from North Last Vegas. The fog light housing looked good and new. I thought it was the same color and in time it will fade to match the passenger side fog light housing. But after looking closely, the part is a different color. See photos on the difference of color.

Great experience picking up my new 2022 740i. Abdul was very attentive and very responsive via text. I purchased my car while still in transit and Abdul kept me in the loop all the way. I would highly recommend this dealership.

Brought my vehicle in as it was leaking coolant. Informed there was a recall. My service advisor was very helpful. My car was fixed and ready the next day

I just purchased my brand new 2022 X6 from here Great customer service with purchasing a new vehicle if you have a trade in that transaction is smooth and easy as possible don’t hesitate to make this your new bmw dealer.

Brought my 2019 I3REX in for smog, the service rep was great he got me in and out of there in 1 hour. Great service

Prompt, quick

They have always taken care of any issue that I?ve come across w my 2015 X1. Quick turnaround and great service. Never had any issue w repairs or service done to this car.

I purchased my 2019 lease with such ease. It was amazing, the service was above reproach. I would always recommend BMW of Las Vegas.

The service representative Sean was caring, simply excellent, he was able to consider my time and get my car serviced in timely manner. Very happy with his service!

That was amazing experience seamless thank you Bmw as usual you?re number one!!

They got great coffee so waiting for service is is not too

Service was good. Realize saturdays are busy so coffeehelped. Wish they had some donuts

Great experience picking up my new 2022 740i. Abdul was very attentive and very responsive via text. I purchased my car while still in transit and Abdul kept me in the loop all the way. I would highly recommend this dealership.

Quick process. In and out in just a couple hours. Dave and Feng made it an easy process

Forget about the negative reviews you see, there are still some legit managers. I have tried so many managers and I got scammed until I met Mrs Roseline Jason , she's 100% legit and reliable. I just made my 3rd withdrawal all by myself without any extra charges. This time I invested $2500 and profited $26,320. Email:Roselinejason304@gmail.com WhatsApp: +18134925347 Don't hesitate.

I have been in contact with Joe Monaco twice. My only time to fix my car is when I visits Las Vegas where I have my second home. He has always been accommodating when I called for appointment He is a good guy. Thanks Max C

My experience with BMW Las Vegas team was great. My sales rep Mr. Dave Boerman and sales manager was great. They were both very helpful when trying to figure out what would work best for me when financing my car. They also ensured I was aware of all the discounts that applied to me.

Miles was great to deal with. He was very patient and really took the time to make the deal work. I am very pleased with BMW of Las Vegas and will definitely buy another car from this dealership!

Everyone was fast and efficient. The facility was beautiful with great accommodations. No one was pushy! Loved my experience.

Sean B in the service dept. is very thorough and professional. He listened to my concerns and took appropriate action. Genuinely a good person whom I trust. Thx BMW!

I love the service team members that assisted me Carlos and Taylor were very detailed and personable. I have recommended this location to friends and family.

Great job ! Shawn was awesome. Thank you!!!!!!!!!!!!!!

Excellent, accommodating, & knowledgeable associates

One of the best car buying experiences I’ve ever had. Very personable and caring team.

The buying experience was pretty easy. The only thing that took a while was me deciding what suv I wanted to buy. They have a TON of inventory!

Very personal treatment, everything on time. Very communicative and above all with respect.

2:30pm...Battery went dead in Parking lot outside Dr. office appointment Called local BMW dealership/service center and was directed to speak to BMW services to get a jump. 4:00pm...Got the jump and traveled 2 miles to dealership to assess the issue. Even tough they were extremely busy Frank/Service mgr got me in and got my 2019 BMW X5 battery issue diagnosed and replace the battery without cost to me. 6:00pm...Drove home. Thanks Frank.

My representative d Andre is the best always helpful, kind considerate, knowledgeable, always try's to convenience us for service appointments, great personality, couldn't ask for anything more. A valuable asset to bmw

Excellent service Mauricio Alquezada! Mauricio was very thorough, informative, and knowledgeable. He provided a detailed analysis of the repairs needed for my car. In addition, he kept updated while my car was being worked on.

Extremely kind and communicative staff! They really care about making it right.

I just purchased a 2022 BMW X7. I called around to a number of dealers and Las Vegas BMW actually seemed to want my business and made it easy. I paid cash for the car and the dealer didn't make me jump through all the usual hoops...claiming I had to complete a credit app, etc. Most dealers still try to play this game but Vegas did not. We flew into town to pickup the car and the process was pretty seamless. We did have to wait a bit even though they knew we were coming which was annoying but overall we would definitely buy here again.

They said it would be 1 1/2 to 2 hours to wait for my car, and it was ready in 1 hour and 45 minutes. The waiting area was comfortable and nice. D’Andre was very helpful and efficient

Have had my vehicle serviced here twice and every time have been impressed by the quality and customer service.

Best dealer in Las Vegas! Giuseppe Carcione is very Professional and knowledgeable.

Joe Monaco did an outstanding job! We purchased (2) i3 vehicles through a 3rd party vendor that stated maintenance had been performed. He diagnosed and communicated current and potential issues. That saved us $5000. I will definitely return for future services. Thank again Joe!!!!!

Car needed service - battery was dead. The warranty covered the tow which was necessary to get my X3 out of my garage . Once at the dealer they recognized that my car was due for an oil change. The oil change and battery replaced all under warranty the same day. Great service by a friendly team!

I was taken care of by a helpful employee who kept me informed of my cars progress while I was there. I spent my time drinking coffee in the customer lounge.

My encounter with Amin at BMW of Las Vegas was great in that there was never any pressure sales, and he was very careful to understand what I was seeking in a new vehicle. My mode of communication was respected, as my preference was via email, and Amin honored that. Given the shortage of new vehicle inventory at this location, my encounter there was brief, as I took delivery of the vehicle I wanted within one week of my initial visit; no games, just a fair offer and a seamless process.

I asked not to have my car wash because they do a terrible job...When i got my car back the winshield was very dirty, it look like the tech checked the wipers and fluid but did'nt clean after it...the car was brought in very clean and not returned the same way..

My encounter with Amin at BMW of Las Vegas was great in that there was never any pressure sales, and he was very careful to understand what I was seeking in a new vehicle. My mode of communication was respected, as my preference was via email, and Amin honored that. Given the shortage of new vehicle inventory at this location, my encounter there was brief, as I took delivery of the vehicle I wanted within one week of my initial visit; no games, just a fair offer and a seamless process.

BMW service dept is excellent. They are always very helpful & always make the experience pleasant

I previously purchased an x5 m50i and within a few months, realized it was too small for my family. Our sales consultant, Amin Abdel-Kader, has been my go-to guy here and has gone WAY above and beyond to take care of us and did so again! We ended up trading in the x5 for an x7 m50i, and in a tough, non-negotiable vehicle market, really went to bat for us to make the trade in fast, easy, and also beneficial for us to move into the X7. As long as we live in Vegas we will only go here for parts and sales.

Quick and easy transaction. I love my car and I will continue to use this dealership.

I normally do not take my cars to the dealership for servicing but I make the rare exception for BMW of Las Vegas. The customer service is top-notch as well as the pricing is competitive with other independent shops. My SA Giuseppe Carcione is the best there is!

I am from the east coast just moved here I have wheel and tire coverage I got a flat They jumped into action called the Insurance company and confirmed the coverage and they would get paid They made me feel comfortable My M760 is going in for service this Month This a dealership I will be using and recommend to any one

I live out of state and was very dissatisfied with my local dealer. We have a second home in Vegas and had an unexpected engine light come on while traveling to Vegas . Las Vegas BMW immediately took my vehicle in . I was impressed with the service, courtesy and friendliness of the employees and service advisors . Recently I had a question about engine maintenance. I called my local dealer and was unable to get an answer . I left a message for my service advisor and never received a call back. I decided to call Las Vegas BMW. I spoke to Joe C who immediately knew the answer to my question. He was very knowledgeable regarding BMW ‘s in prospective. After speaking to Joe C, I decided to schedule service my local dealership recommended my vehicle needed completed. Las Vegas preformed a courtesy vehicle check . I received a text video message of the vehicle check findings . Joe C pointed out in the video, issues with my vehicle and what could result if not repaired. My BMW had recently been serviced for routine maintenance at my local dealership. They too gave me a courtesy check, pointed out the issues and recommended repairs . They did not explain the issue and future issues as Joe C did. This was my second time I had my vehicle at Las Vegas BMW for repair. I have been very impressed with their service and integrity . Although my main residence is out of state , I will be scheduling all my routine maintenance and recommended repairs with Las Vegas BMW and highly recommend them .

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Pleasant and prompt . Staff was helpful and informative. No complaints at all; totally satisfied. I will definitely continue to use the service an selling services.

Giuseppe Carcione was amazing in the service he provided during my visit to obtain routine maintenance and to identify an issue with my seat. Consummate professional!

Sean was great. Explained everything. My X5 was clean when the appointment was completed. Thanks

Joe Monaco was great at explaining to me the recommended services that was needed for my vehicle. He also gave me the true cost for the repair of the brakes on my car without the unnecessary charges that another Brake service repair shop had quoted me. I really appreciate his trustworthiness and honesty.

Joe C. In service has been great to work with and has always been polite / professional

Great service. Ordered X4. It took about 3 months to come in.

Giuseppe Carcione was amazing in the service he provided during my visit to obtain routine maintenance and to identify an issue with my seat. Consummate professional!

Carlos, the service advisor was both very knowledgeable and friendly. He kept me updated while my car was being worked on. They found something additional that needed to be done on the car. I had told Carlos I had my anniversary dinner to go to that night. He made sure the car was finished and washed in time for me not to be late.

I was visiting Las Vegas after a long road trip and needed an oil change. First he tried to sell me on a $700.00 plus update on filters. I said I just wanted an oil change and oil filter. he quoted me some $250.00. I thought that was was quite high but did not challenge it at the time. He NEVER reviewed the itemized bill. after getting home I noticed a charge of $39.95 for "condition based standard scope". I did not ask for that. I simply wanted and oil change. there was another $35.99 charge for a motor oil treatment. Again NOT asked for. I felt I was taken advantage of as an out of town client. The service rep should have advised me if I wanted the extras. Very poor practice. And poor treatment of a multiple BMW owner.

Trevor and his team went above and beyound in service and customer relations. Great job, thanks!!

Enjoyed working with my sales associate - patient, knowledgable and responsive. He was able to find an option for me that worked - not easy to do in these times. While the final closing process and the paperwork is not my favorite process to go through, I love my new BMW and they have my loyalty!

Auto Nation called because my car is due for its one year service. We bought the car at BMW Henderson, but the purchase process and their service management were unsatisfactory. So we decided to take a much longer driver and have our car serviced at BMW Las Vegas. And we are right. The Service team at BMW Las Vegas is terrific. Just like what one would expect from BMW. Our service manager is D'Andre Ayala-Brown. He was respectful, attentive, efficient, get the right job done and went above and beyond to make us feel they want us as a customer. Just the total opposite of what we experienced at BMW Henderson.

I’ve recently purchased two cars from Albert W. at BMW of Las Vegas. He is the only salesperson from whom I’ll ever buy a car.

Regular service call with original brakes replaced at 87K. Wow! Our service writer Marcus Llanes got the car evaluated, worked on and test driven on a very timely schedule. I was on my way home in about four plus hours on a Monday. It also included a minor factory recall. I also liked very much the videos done by the service tech as he did his inspection. Excellent tool and appreciated by the customer. Great job as usual!

Helpful staff and very professional I was in and out in no time. They take time explaining what needs to be done and how long is going to take

Excellent customer service. Can't say enough about our service advisor Joe. He explains everything, and doesn't push you into unwanted services. The Best !!!!! Five stars all the way!!!

Prices were a little more than they should have been but they had the car we wanted and it was immaculate for a used car. Sales person (Zach) was awesome and super helpful!

Joe Monacco helped me out and he was not only hilarious he gave me the lowest price possible for my new tires and beat the competition! Thank you Joe!

Joe the service Rep. was great. Friendly fast, professional service. 5 star

Great service and customer service. Happy with company and vehicle

Great wonderful experience Sam was amazing Bmw Thank you

Excellent customer service. Frank is very courteous and patience. He listen to all of your concerns. He's very honest about the service that's needed on your car.

Frank Hughes and the entire Service Team are amazing! The level of customer care is exceptional and I appreciate their honesty, knowledge and high standards they uphold.

Very good impression from my last service in BMW Las Vegas. Facility is very nice, clean, spacious and modern. The quality of service is difficult to judge, because I am not an mechanical expert, but the facility provided the video of the service, whichI can use to check it.

This is my 2nd time visiting this location. Frank helped me both times, and both times he was awesome and kept in touch with me about the process of my vehicle.

I am truly impressed by the outstanding customer service at the BMW of Las Vegas. I have been a loyal customer for many years now and I keep coming back because of the people that work there. Alessio and the manager Rami made the whole process easy and smooth and not only they were both extremely professionals, they also were attentive to all of the details and made sure all of our questions were answered. Rami and Alessio deserve a promotion and I hope they do get recognized for their outstanding service. I am not going to lie, I am a big fan of the product, but a huge fan of the people that make these transactions easy and smooth. My entire experience at the BMW of Las Vegas was wonderful thanks to all the hard work and efforts your team puts in day and night. I will remain a loyal fan, and now my daughter is one too. Thank you Rami and Alessio, you guys are awesome!!!

After an unfortunate vehicle accident, BMW of Las Vegas made my car purchasing experience a pleasant one. They were friendly, helpful and offered fantastic customer service- which was exactly what I needed at a stressful time. I would definitely shop there again… thank you, David Boerhman.

Sales process was low key, no pressure.

This was a great buying experience. The sales personnel were very helpful throughout the process and went above and beyond to ensure the car was ready for us to view and test drive.

Taylor in service followed through with all my concerns. He provided video images of work being done and gave valuable recommendations for this and an upcoming service. He even helped by applying a little discount. Thank you Taylor for a great experience.

Saw an AutoNation (BMW of Las Vegas) ad for a 2015 GLK350 40K miles at an excellent price. Flew out from Georgia and drive it home. Great vehicle. Everything about the buying experience was top-notch. The salesperson picked my wife and I up at the Airport. Was help throughout the due diligence phase and even after purchase. Terrific follow-up.

They have great service and there car wash afterwards was unbelievable.The rims were spotless. Thanks Frank.

For over 14 years BMWs service department has been taking care of my vehicle's maintenance and repairs.

Let's just say......Perfect. Trust them!

😀Professional,and they take time to listen and not judge, They also do what they stay they will do.

Car was towed there in a Saturday afternoon at 3:30 with a blown tire. They replaced the tire and aligned front end inside of 90 minutes with no advanced warning. Thanks, Taylor Gilmore. BMW of Las Vegas rocks!

D?Andre is absolutely wonderful! He went over the repairs needed in detail, even sent me a video of my tires. Clearly, they needed to be replaced. Thank you!

I like BMW, my family has 3 cars, but I don't like the maintenance from good service.

So smooth on the day I sent in my car. Taylor said it would be ready at the end of the and it was early and cleaned perfectly. My hat off to Taylor for doing such a great job. Regards,

Had engine coolant leak. From initial phone call to pick up of vehicle.....everything went smoothly

Our Customer Service Rep Taylor Gilmore has been wonderful to work with.

Great car! Good Service and friendly staff.

I got back from vacation and dropped my off for service and was surprised how quick they called me to pick up my vehicle.

Brought in my 2013 Activehybrid 3 for a high voltage battery replacement, totally surprise that the estimate was lower than originally anticipated, maybe due to depreciation, nonetheless I had the work done and happy with results quality BMW service and peace of mind with a warranty. Job done earlier than expected.Amazing SA. Marcus did not push recommended service. Overall a pleasant experience.

Bmw are more exciting to drive and more selections of cars, salesperson are very helpful!

While searching for my next car purchase during these supply shortages times, I found many dealerships marking up the vehicles and calling this a market adjustment. However, at AutoNation they don?t play those greedy let?s take advantage of the customer games. I really appreciated the honesty and upfront pricing .

I normally am paranoid of the pushy people in a car dealership, but this guy Mauricio was so humble and pleasing, not pushy at all. Thanks for a job well done.

It was easy to get an appointment. And the work was done in a timely manner.

Brought the car in for the engine light issue. The facility & staff are professional and pleasant... BMW provided the drop-off service which is convenient. Even though the service took a bit longer but BMW manages to have it completed by end of day.

I reccomend the honesty and quickness starting with the service advisor to mechanics🌲

Always excellent, easy and thanks for the great coffee!

Mauricio was very patient talked with me and helped me through my issues

Carlos Castro helped me and did everything necessary for my 7th year Autoversary. I was expecting there would be more to fix and replacement but since I always go to BMW Las Vegas. My car is always in good hands and didn't get as much as I was expecting so I saved $$$. Yey! Thanks Carlos for the quick fix, since this is the first time I did wait. hahaha

I get all of my services done at this location and I always have a wonderful experience. All of the staff have great customer service and are always willing to help.

Taylor greeted me when I walked in and took care of me as soon as possible. When repairs were completed he notified me and I went and picked up my car. No problems.

I am so disappointed with your service center, that for a first time, I am thinking to trade my beloved driving machine! for a Mercedes. I was charged almost a thousand$$! that left me stranded twice. No thanks to bad tempered Taylor Gillmore and VERY inept service. the second time it took only 30 minutes to replace the defected latch! Thanks to Matt Blond it is fixed ( for time being). Since 1990s I been dealing happily with BMW. What changed? Would you please let me know why was I charged so much?

Great customer service. Constant contact and necessary updates.

Great customer service and friendly.

Special thank to Jimbo Paranada Mechanic and Taylor Gilmore Service advisor for the quickest time to fix my car, It was my first time there and I highly recommend to everyone! Great fast service!

Excellent

Frank helped me and explained everything to me so well. They offer a great service!

Customer service was great. I originally went to BMW of Henderson, but they didn’t seem to want to help me find what I was looking for. BMW of Las Vegas sales (Abdul) followed up with me and sent me options from California.

Got my car serviced through Giuseppe and he was very helpful!

This visit was my first service on my BMW. Jordan was awesome!! Very nice and helpful. I look forward to working with Jordan again.

My service experience has always been a positive one. When I arrived, a very nice young man named Jarvis checked me in. His kindness and courtesy set the tone from the very beginning! My service writer Marcus is outstanding! He always explains any repairs that are needed. I really feel blessed to have him taking care of me. My only suggestion would be to have an ?Express Oil Change?. It is difficult waiting all day just to have the oil changed. Some people say dealerships are too expensive. I feel it is worth the cost to have highly trained, competent and kind people taking care of my car.

polite and good service and fast and furious. strongly recommended

Always a pleasure. Professional and friendly. Facility is always spotless.

Great service as always. They are professional and prompt.

Marcus was very helpful. When my car was not ready it was because there was a noise after repair, he kept it until the next AM and found the problem.

My service advisor Joe Carcione,is the best ever. He has always looked out for me and taken care of my vehicles. I would recommend this location to every one.

We had a great time finding a new car accompanied with excellent service. Also, Dan our sales person is experienced, funny, very accommodating and provided awesome service on during our stay in BMW of Las Vegas.

You'll experience a professional environment & Excellent Customer Service!

Issue was misdiagnosed. Had several questions of the repairs that were not answered because my representative didn?t return my call. Left paying over $1000.00 in repairs and had the same problem when I first arrived. Appears the vehicle wasn?t test driven after it was worked on.

Had my first engine issue with my car. Marcus Llanes (Assistant Service Manager) took care of me. Everything was resolved quickly and taken care of under warranty. Great first experience, great place and detail oriented.

Recently purchased 2022 X5M, Amin was very helpful, he helped me with all the questions that i have before and after the sale. Very satisfied with the customer service!

Good service and nice facilities, just a little on the expensive side.

The. Overall wait is a bit long especially for an oil change and wash, but understandable because of the volume of cars being serviced. Every effort is made to make you comfortable by providing coffee, tea,water,and comfortable seating.

Very friendly and competent service advisor.

Joe Carcione always takes care of my family and I & Always Makes sure my car is good to go and is the fastest hardest working guy I see when I go to that location. Very happy with him and BMW service !

Terrible service took my vehicle In to get fixed picked it up with a issue it didn’t have to start with. Absolutely gutted to have been treated so wrong

The advisor was very helpful and I think I got the best result in terms of pricing and without any delay from estimated repair time

Great, friendly staff, very professional and easygoing

Friendly, fast service. Had my oil changed and yearly smog test. Car was ready and washed. Joe calls and texts when ready.

Good communication, timely service, a bit pricey. No trouble with drop off or pick-up.

Super efficient and fast flat tire service. Under two hours. Great customer service. Our agent, Taylor, did a great job. Thanks so much!

Very friendly customer service and thorough investigation of issue. Repairs completed successfully.

Frank my service representative was courteous and explained to me all the details.

It's always great working with Joe, even though I am having car repair done.

Marcus was awesome! Very friendly and explained everything in detail, Wonderful,kind young man, I woukd work him again.

Frank and the Service crew were all spot on…I came in with a separated tire .. noticed unusual wear on both tires… so I knew I needed an alignment… so I planned on listening to there diagnostics and that’s exactly what they recommended they finished in a few hours at the agreed low price The Honesty and professionalism was amazing

Sam is the best sales agent! He sold me my lease and then helped me when I wanted to purchase the car!

Very helpful and knowledgeable. Frank took very great care of our vehicle and we only come back because of him.

First and will not be my last service to my BMW x5 was out this world coming and giving from Taylor Gilmore. Since the time that I arrived to the dealership to the time that I have to pick up my vehicle, I thought I was in another world. Custoner service and the attention to detail wonderful, thank you BMW of Las Vegas and thank you Taylor Gilmore, like the Terminator said I'LL BE BACK.

D Andrei took care of us from start to finish.. well educated, experienced, and always want to help.. very professional?

Excellent customer service by Giuseppe Carcione and the service team.

Very helpful and knowledgeable took their time help me out and work on my payments well but another car from them...

Excellent customer service , car was amazing?staffs are very accommodating and friendly

As always, Joe in service takes great car of my daughters 535ix. Repairs and warranty work are done quickly with up front communication about parts and costs. Thanks BMW.

Had my first engine issue with my X6, called Frank and he took care of me. Everything was easy and resolved quickly. Great first experience, great place and detail oriented.

Knowledgeable and attentive service specialists. Clean facility.

Great experience! Joe M. was a great help and a nice guy too, as well as all the other staff. I was in and out the same day with brake replacements. I Highly recommend BMW of Las Vegas. Joe you're awesome!

Broken promise of 10% discount of parts and services to my husband who served in the Air Force for 26 years We do not expect special consideration for being veterans BUT when promises are not fulfilled it is a different story Mr Frank Hughes broke that promise after 3 years and over $4000 in services we are done here We are now treated MUCH BETTER at BMW of Henderson

I only own one car so I need to take my car in for service and get it back as soon as possible. Frank communicates with me during the day so my time is used efficiently.

We were in Las Vegas (from California) for the Vegas Golden Knights game when the engine light came on. We took the car to this dealership to find out what was going on. We were treated so well! Everyone was friendly, we met with a service advisor quickly and the problem was resolved by the end of the day so we didn’t miss our game. Thank you Jim and the rest of the team!!

Great experience! Abdul was very helpful in helping me find the perfect car.

We were basically stranded in Vegas and BMW got us right in and fixed our car. D?Andre Ayala-Brown was beyond helpful and a pleasure to work with. Definitely go to BMW of Las Vegas for all your needs.

My service advisor was professional and friendly. Provided me with all necessary information, incl. time, prices, scope of work. The service was done on time as scheduled with no delay.

Very nice no hassle service Car was ready on time and no problems were found

After buying service has been very good. Everything has been seamless, except for, the shuttle service to get us old folks back home while waiting h for our car. Hopefully this service will come back soon.

Very professional and courteous staff. Taylor is our advisor and he always takes time to make sure we are taken care of. We just had the car serviced and like always we are 100% satisfied..!!! If you are looking for a very reputable dealership, please give them a chance. It is well worth your time..!!!

I have purchased two different vehicles from this dealership. The sales process is always straightforward and very simple. The service team is great as well! I have worked with two different advisors, the most recent one being Frank. I would highly recommend purchasing from them and then maintaining your vehicle there!

Experience was great. Would recommend this place to anyone.

If Joe Monaco didn't help me last Thursday, February 10 I will no longer go back to BMW for their service. Joe provided me a tremendous and awesome customer service, from the first time I came until the end of the day. I agree he is in the management side however he also think that he is also a customer at the same time. Thank you Joe. I really appreciate all your help. BMW is lucky to have you.

The buying expert was wonderful. All associates were extremely supportive and expressed professionalism with subject matter expertise in regards to vehicle technology and finance functional areas.

Our sales person, Ardy Arnold, was personal, professional, and assertive without being pushy. The entire team that i met were congenial and wanting to provide a superior business and service experience.

Joe (Giuseppe) was awesome. He’s really a gem. Here’s a suggestion for the service repair guys When I started up my car the tire air pressure light was on. A bit disappointed that a light was on when it was just in the shop. Couldn’t they check the tire pressure and reset the monitor before I paid? Come on guys

My service advisor Marcus L. was able to get me an appointment on short notice. Service was completely within the stated time frame

This is my second time very good experience with BMW.All the time Professionals!

After the gong show I experienced at BMW Henderson, BMW Las Vegas is a total breath of fresh air. Taylor, our service advisor was amazing and so welcoming. There were a few issues with my X5 that he dealt with in a very professional and quick manner. He kept me updated every step of the way. Fantastic experience. . . Thanks Taylor!!

My advisor Marcus Was great . They got me scheduled and updated me of the progress or lack progress due to parts. Took about a week to get the parts and make the repairs. Best part was, THEY UPDATED ME so I knew how to plan. Really appreciated this team.

Rude employees at it worst. Not saying all employees. A few can speak volumes on the whole team.

I have a trusted BMW adviser and have been servicing my 325i there for quite some time. And I personally take care of my vehicle, such as be on top of fluid needs, all kinds of fluid, including engine oil. On oil changes, BMW of Las Vegas does a very good job and decent pricing. My advice is know your vehicle, esp. a vehicle like a BMW, and have a good adviser on your side, then maintaining a BMW won’t be that expensive !

Service Advisor Frank was able to fit my car in on short notice. The excellent service, and Frank's familiarity with my individual preferences, makes getting my 2020 BMW M550i serviced there a pleasure. I'd highly recommend BMW of Las Vegas, both for any vehicle purchase or just for getting service on a car.

Mo sold us a car! He was so helpful and answered every question. Definitely recommend buying a car from him.

The salesman was very knowledgeable and friendly, The car I was interested in was just as advertised- very nice. My issue is two fold. One, the car was overpriced by $10k. Even the report in the folder in the car, listed the car for $85k. So obviously I didn?t purchase it. Secondly, I was trading in a very late model car with only 3k miles on it and I had put $15k worth of upgrades to it, yet I was offered below value??? I eventually went to a BMW dealership in AZ (closest one with an M5) purchased one like the one being sold in Las Vegas- Got it at fair market value and got above asking for my trade. I?m not sure of the disconnect, but I would have liked to buy locally instead.

De Andre is the best . He took care of my service in a shortest time and great customer service. Thank you

I am happy to highly recommend BMW Las Vegas service department and in particular, Marcus Llanes. Time and again Marcus goes the extra mile to provide me the best service experience I could hope for in a timely manner and with great communication always. Thank you to BMW Las Vegas and Marcus Llanes!

The service department was fantastic. They were fast and efficient.

I've had terrible experiences in the past at another BMW dealership when it came to service after the warranty expired. Specifically, the service rep always tried to upsell repairs which I did not need. This was not the case here - Joe was great. He is my new go to service advisor. Thank you Joe!

Joe M is the absolute best service advisor. He listens and came up with a next day appointment after I was told there were no appointments until the following Tuesday. Everything was fixed and at a great rate considering the job. Thank you BMW

Mauricio really goes out of his way to help you out to make sure that your car service experience meets expectations. The dealership has a lot of cars to choose from and I highly recommend the service department too.