Had to get service done for a recall. Super nice people. Good experience.

My sales person sam was great. He took his time and got me the best deal.possible. I forget the finance manager but he was also friendly and really helpful.

I keep going in here expecting a different result. So happy I bought my bmw in Henderson. I saw a used one we wanted, went in, walked the entire length of the showroom and hung out at the managers desk for a minute. No hello, no interest in engaging. Just lots of employees talking to each other. 1 guy lifts his head and tells us " ill help", like a chore. The very last time I was here I had an appt, as I rolled up on time the salesperson told us through our window that he had a sale and waved us on. I drove to Henderson BMW, met a fantastic salesperson and purchased there.

Took BMW 540 in for oil change and the team here were outstanding! Joe C was a pleasure to deal with and fulfilled all commitments in timely manner!

Extremely kind and communicative staff! They really care about making it right.

I just purchased a 2022 BMW X7. I called around to a number of dealers and Las Vegas BMW actually seemed to want my business and made it easy. I paid cash for the car and the dealer didn't make me jump through all the usual hoops...claiming I had to complete a credit app, etc. Most dealers still try to play this game but Vegas did not. We flew into town to pickup the car and the process was pretty seamless. We did have to wait a bit even though they knew we were coming which was annoying but overall we would definitely buy here again.

Service was very good and thorough. My service agent was very helpful and friendly.

Very good service. My car had alignment and rotor issues. My service rep Joe and the head foreman Benny were super helpful and took personal interest in fixing the issues. Satisfied with my experience! :)

They said it would be 1 1/2 to 2 hours to wait for my car, and it was ready in 1 hour and 45 minutes. The waiting area was comfortable and nice. D’Andre was very helpful and efficient

Have had my vehicle serviced here twice and every time have been impressed by the quality and customer service.

Best dealer in Las Vegas! Giuseppe Carcione is very Professional and knowledgeable.

I’m beyond happy! I walked in wanting to trade in my car but didn’t know what I wanted exactly and Shay Reed was very helpful with what I liked and didn’t liked and gave me options till we found the perfect car. Was in and out, with no pressure and was very patient. He made my experience with BMW Las Vegas great! Ask for Shay Reed.

Shopping/buying a car can be stressful especially in today's Market. Thankfully Zac at BMW was amazing and made it easy to walk in, get an appraisal on my trade-in and walk out with a brand new car! Process was smooth and the customer service was excellent. Zac in Sales and Feng in financing are the people to see. Highly recommend this dealership!

Joe Monaco did an outstanding job! We purchased (2) i3 vehicles through a 3rd party vendor that stated maintenance had been performed. He diagnosed and communicated current and potential issues. That saved us $5000. I will definitely return for future services. Thank again Joe!!!!!

Friendly, knowledgeable service advisor. My appointment went as planned at the price I was quoted. The waiting area was clean and had power outlets. I’ll continue to schedule and receive service at BMW of Las Vegas.

Had an 8 AM appointment. At 11 AM the guy came up to me and told me they checked my car and can’t fix it. It took them 3 hours just to check the car. Every time I come here they take forever. They give you an “appointment” but don’t check you in till 30 mins later and then take hours to do something as simple as checking the car. After checking the car, they said they will give me my keys in 15-20 mins. It took an hour to get my keys back. Very disappointed with the time management skills at this BMW. I spent 4 hours there for nothing.

Excellent service department. Marcus was excellent

Car needed service - battery was dead. The warranty covered the tow which was necessary to get my X3 out of my garage . Once at the dealer they recognized that my car was due for an oil change. The oil change and battery replaced all under warranty the same day. Great service by a friendly team!

I was taken care of by a helpful employee who kept me informed of my cars progress while I was there. I spent my time drinking coffee in the customer lounge.

My encounter with Amin at BMW of Las Vegas was great in that there was never any pressure sales, and he was very careful to understand what I was seeking in a new vehicle. My mode of communication was respected, as my preference was via email, and Amin honored that. Given the shortage of new vehicle inventory at this location, my encounter there was brief, as I took delivery of the vehicle I wanted within one week of my initial visit; no games, just a fair offer and a seamless process.

While traveling from Chicago to Las Vegas, brake pads needed to be replaced after spirited driving in the mountains. BMW Las Vegas made it easy to setup online appointment right away. Service advisor and service technician were awesome. There was a minor delay in same day delivery, but Jordan knocked a couple hundred off repair cost for the inconvenience without me saying anything. That’s great customer service!

I asked not to have my car wash because they do a terrible job...When i got my car back the winshield was very dirty, it look like the tech checked the wipers and fluid but did'nt clean after it...the car was brought in very clean and not returned the same way..

Service department is amazing. There are fast and super friendly. We always get our service work done right the first time, love them

My encounter with Amin at BMW of Las Vegas was great in that there was never any pressure sales, and he was very careful to understand what I was seeking in a new vehicle. My mode of communication was respected, as my preference was via email, and Amin honored that. Given the shortage of new vehicle inventory at this location, my encounter there was brief, as I took delivery of the vehicle I wanted within one week of my initial visit; no games, just a fair offer and a seamless process.

BMW service dept is excellent. They are always very helpful & always make the experience pleasant

I previously purchased an x5 m50i and within a few months, realized it was too small for my family. Our sales consultant, Amin Abdel-Kader, has been my go-to guy here and has gone WAY above and beyond to take care of us and did so again! We ended up trading in the x5 for an x7 m50i, and in a tough, non-negotiable vehicle market, really went to bat for us to make the trade in fast, easy, and also beneficial for us to move into the X7. As long as we live in Vegas we will only go here for parts and sales.

Quick and easy transaction. I love my car and I will continue to use this dealership.

I normally do not take my cars to the dealership for servicing but I make the rare exception for BMW of Las Vegas. The customer service is top-notch as well as the pricing is competitive with other independent shops. My SA Giuseppe Carcione is the best there is!

The Service is is amazing

Very professional /awesome

taylor is awesome, respectful, knowledgeable, and keeps you updated. lobby and showroom is clean. everyone is friendly as you walk about the property asking if you need any help.

I am from the east coast just moved here I have wheel and tire coverage I got a flat They jumped into action called the Insurance company and confirmed the coverage and they would get paid They made me feel comfortable My M760 is going in for service this Month This a dealership I will be using and recommend to any one

good experience i got the deal that i wanted and they actually stayed close to midnight. they are very easy to deal with thanks guys

Overall a good experience buying my X2 at this dealership. No overtalking, no haggling. Come in knowing what you want and they will do their best to work with you. Staff is friendly. Service is on point.

Marcus was so much help, he was very understanding of my concerns especially since my BMW had such a unique problem. I informed him about my past experiences with other BMW shops and how they weren’t the greatest and Marcus and his team literally did the opposite! Any help I may need in the future I’ll for sure be reaching out to him! He has my car running like new!

Great experience. Salesman, Damien and financial services, Shea made it seamless and without pressure. I recommend both of them if you're interested in a BMW.

I’m at my 3rd Bmw and did and do service with Bmw on Sahara at Joe Carsione! Always helpful and informative about my cars with suggestions to improve my driving experience for those vehicles! Thank you this way too!

I live out of state and was very dissatisfied with my local dealer. We have a second home in Vegas and had an unexpected engine light come on while traveling to Vegas . Las Vegas BMW immediately took my vehicle in . I was impressed with the service, courtesy and friendliness of the employees and service advisors . Recently I had a question about engine maintenance. I called my local dealer and was unable to get an answer . I left a message for my service advisor and never received a call back. I decided to call Las Vegas BMW. I spoke to Joe C who immediately knew the answer to my question. He was very knowledgeable regarding BMW ‘s in prospective. After speaking to Joe C, I decided to schedule service my local dealership recommended my vehicle needed completed. Las Vegas preformed a courtesy vehicle check . I received a text video message of the vehicle check findings . Joe C pointed out in the video, issues with my vehicle and what could result if not repaired. My BMW had recently been serviced for routine maintenance at my local dealership. They too gave me a courtesy check, pointed out the issues and recommended repairs . They did not explain the issue and future issues as Joe C did. This was my second time I had my vehicle at Las Vegas BMW for repair. I have been very impressed with their service and integrity . Although my main residence is out of state , I will be scheduling all my routine maintenance and recommended repairs with Las Vegas BMW and highly recommend them .

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Pleasant and prompt . Staff was helpful and informative. No complaints at all; totally satisfied. I will definitely continue to use the service an selling services.

Giuseppe Carcione was amazing in the service he provided during my visit to obtain routine maintenance and to identify an issue with my seat. Consummate professional!

Sean was great. Explained everything. My X5 was clean when the appointment was completed. Thanks

Joe Monaco was great at explaining to me the recommended services that was needed for my vehicle. He also gave me the true cost for the repair of the brakes on my car without the unnecessary charges that another Brake service repair shop had quoted me. I really appreciate his trustworthiness and honesty.

Great service and greating Special Thanks for Giuseppe Carcione (Assistant Service Manager

Joe C. In service has been great to work with and has always been polite / professional

Great service. Ordered X4. It took about 3 months to come in.

As usual, an excellent customer service from the whole team ! Thank you 😊

Giuseppe Carcione was amazing in the service he provided during my visit to obtain routine maintenance and to identify an issue with my seat. Consummate professional!

Carlos, the service advisor was both very knowledgeable and friendly. He kept me updated while my car was being worked on. They found something additional that needed to be done on the car. I had told Carlos I had my anniversary dinner to go to that night. He made sure the car was finished and washed in time for me not to be late.

I was visiting Las Vegas after a long road trip and needed an oil change. First he tried to sell me on a $700.00 plus update on filters. I said I just wanted an oil change and oil filter. he quoted me some $250.00. I thought that was was quite high but did not challenge it at the time. He NEVER reviewed the itemized bill. after getting home I noticed a charge of $39.95 for "condition based standard scope". I did not ask for that. I simply wanted and oil change. there was another $35.99 charge for a motor oil treatment. Again NOT asked for. I felt I was taken advantage of as an out of town client. The service rep should have advised me if I wanted the extras. Very poor practice. And poor treatment of a multiple BMW owner.

Trevor and his team went above and beyound in service and customer relations. Great job, thanks!!

Enjoyed working with my sales associate - patient, knowledgable and responsive. He was able to find an option for me that worked - not easy to do in these times. While the final closing process and the paperwork is not my favorite process to go through, I love my new BMW and they have my loyalty!

Auto Nation called because my car is due for its one year service. We bought the car at BMW Henderson, but the purchase process and their service management were unsatisfactory. So we decided to take a much longer driver and have our car serviced at BMW Las Vegas. And we are right. The Service team at BMW Las Vegas is terrific. Just like what one would expect from BMW. Our service manager is D'Andre Ayala-Brown. He was respectful, attentive, efficient, get the right job done and went above and beyond to make us feel they want us as a customer. Just the total opposite of what we experienced at BMW Henderson.

Always great service, Joe is awesome, always gets my car in and out as soon as possible. Keeps me updated on the work that’s being done to my car. This oh a my second vehicle I have bought there and will continue to do business with them.

I’ve recently purchased two cars from Albert W. at BMW of Las Vegas. He is the only salesperson from whom I’ll ever buy a car.

Regular service call with original brakes replaced at 87K. Wow! Our service writer Marcus Llanes got the car evaluated, worked on and test driven on a very timely schedule. I was on my way home in about four plus hours on a Monday. It also included a minor factory recall. I also liked very much the videos done by the service tech as he did his inspection. Excellent tool and appreciated by the customer. Great job as usual!

Excellent service, quality work.

Amazing people, they truly try and work with you. Flexible and always greag service. Got my 335i from here and im in love!

Traded in and purchased a new BMW here. Easy transaction, very helpful staff, everyone was a pleasure to work with! Edit 3/14/22 : still waiting on payment from BMW of Las Vegas for this transaction… Edit 5/12/22 : still waiting on payment from BMW of Las Vegas for this transaction…

Helpful staff and very professional I was in and out in no time. They take time explaining what needs to be done and how long is going to take

Always great service. My service advisor Sean B thoroughly explained the scheduled services needed and kept me informed. Car was completed when promised.

“BMW Sahara” set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry. Tracy was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. For financial department it's also been plesure to have Richard. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

It was one heck of a day when I got stranded on the highway. I called ahead and spoke with Carlos. He was knowledgeable, friendly and got my gal fixed up and back on the road in record time! I highly recommend him and this BMW dealership. They are TOP NOTCH!!!

Excellent customer service. Can't say enough about our service advisor Joe. He explains everything, and doesn't push you into unwanted services. The Best !!!!! Five stars all the way!!!

Very busy service center. Many service writers so that part of the process goes fairly quickly. Being from out of town not having a return shuttle to get me from the hotel back to the dealer is frustrating as hell.

Great service. Friendly people. Took a long time to finish up paper work. But in the end we are very happy with our purchase. Officially part of the BMW family.

I did a walk in for routine maintenance on my vehicle and the staff were nice and accommodating. The waiting areas were clean and nice. There was a great selection of complementary drinks.

Sean Bahr service advisor was courtesy and explained to detail on what my vehicle needed. The auto mechanic sent video on what needed to be replaced now or in near future. All staffing is professional and courtesy. Everyone expedited the repair on my vehicle in a timely manner.

Taylor looked after me when I had a bad battery. Had his guys look at it and replace it right away so I wouldn't be without my car for long. Managed to get my brakes done at the same time to avoid an extra trip. In and out same day, thanks.

Prices were a little more than they should have been but they had the car we wanted and it was immaculate for a used car. Sales person (Zach) was awesome and super helpful!

It was quick and easy experience

Very friendly staff, super responsive in answering questions and letting me know time frames, etc. while my car was in the shop overnight.

David B. was amazing. Made our process so easy going. Definitely coming back to him for another purchase in the future! Thanks BMW of Las Vegas!

I had a diesel X5 for many years and changed to a Toyota 4Runner after. What a mistake! I had missed BMW every since. When my 4Runner finally needed to be traded in, I went back to get an X5. Danny and Zach were a dream to work with. I love my X5 and my experience getting it. Thank you sir the welcoming return to the BMW family!

Joe Monacco helped me out and he was not only hilarious he gave me the lowest price possible for my new tires and beat the competition! Thank you Joe!

Joe the service Rep. was great. Friendly fast, professional service. 5 star

Great service and customer service. Happy with company and vehicle

Serena and Sam! They are very nice and very good service!! Thank you!!!

Awesome customer service. Staff was on point, friendly and quick about everything. I would definitely recommend them to anyone wanting to buy a car. They don’t give false hopes like some dealers.

Easy and top $$$$

Absolutely a customer centric organization. As soon as I walked in the service area, everyone was courteous and mindful that I, a customer, was waiting for help. I was in a matter of a few minutes engaged by Frank Hughes and started discussing my reason for the visit. There was no long wait nor did I have to look for someone to help me.

Great wonderful experience Sam was amazing Bmw Thank you

Excellent customer service. Frank is very courteous and patience. He listen to all of your concerns. He's very honest about the service that's needed on your car.

Great service department! Very professional and prompt! Frank was an excellent service advisor.

I was looking for a used hybrid that is in short supply in this area. 1 came available and Juliana contact me. It took a week but the vehicle arrived as advertised. Everyone was very kind as I looked the vehicle over and verified my greyhound would be able to get in and out as well as comfortable. All went well and I am very pleased with my trade/purchase. The overall experience was as good as waiting can get. Thank you all! Kelley Rothenberger

Frank Hughes and the entire Service Team are amazing! The level of customer care is exceptional and I appreciate their honesty, knowledge and high standards they uphold.

Very good impression from my last service in BMW Las Vegas. Facility is very nice, clean, spacious and modern. The quality of service is difficult to judge, because I am not an mechanical expert, but the facility provided the video of the service, whichI can use to check it.

This is my 2nd time visiting this location. Frank helped me both times, and both times he was awesome and kept in touch with me about the process of my vehicle.

Great experience from start to finish, Marcus, the Service Advisor I worked with was personable and explained what needed to be done.

Frank is awesome and communicates often and well.

PAID OVER 3500 ON BMW TO FIX THE SMOKE FROM MY EXHAUST .. CAME BACK AFTER A FEE MONTHS .. THE SMOKE STARTS UP AGAIN .. THEN I GET TOLD TO REPLACE THE TURBO AND FUEL INJECTORS .. WHEN I WAS UNDER WARRANTY FOR 2 YEARS WITH THE SMOKE.. THEY ARE GONNA CHARGE ME AN ADDITIONAL 8000.. BMW OF SAHARA ARE LIARS AND MONEY GRABBERS.. THEY ARE NOT THERE TO HELP YOU.. THEY ARE THERE TO DRAIN YOU OF YOUR MONEY

I truly believe the person you work with in any business, starts with honesty, and if it turns out not be true, then you have to go back in and call that person out! That’s why I feel working with my advisor, Carlos at BMW of Las Vegas on Sahara, deserves a score of 10/10. Not only was he honest, but he took the time to make sure what was wrong with my car and that the correct part was replaced. He is caring, professional, and truly honest. He is very educated on knowing his BMWs as well. He even threw in wiper blades because it took 2 days to get my car back. I know I will be able to trust him next time I need anything done on my car. So big shout out to Carlos…great job and thanks for everything!! Renee

I am truly impressed by the outstanding customer service at the BMW of Las Vegas. I have been a loyal customer for many years now and I keep coming back because of the people that work there. Alessio and the manager Rami made the whole process easy and smooth and not only they were both extremely professionals, they also were attentive to all of the details and made sure all of our questions were answered. Rami and Alessio deserve a promotion and I hope they do get recognized for their outstanding service. I am not going to lie, I am a big fan of the product, but a huge fan of the people that make these transactions easy and smooth. My entire experience at the BMW of Las Vegas was wonderful thanks to all the hard work and efforts your team puts in day and night. I will remain a loyal fan, and now my daughter is one too. Thank you Rami and Alessio, you guys are awesome!!!

Professional, courteous, respectful customer service - Every time! Sean Bahr is an excellent addition to your Team!

After an unfortunate vehicle accident, BMW of Las Vegas made my car purchasing experience a pleasant one. They were friendly, helpful and offered fantastic customer service- which was exactly what I needed at a stressful time. I would definitely shop there again… thank you, David Boerhman.

Sales process was low key, no pressure.

This was a great buying experience. The sales personnel were very helpful throughout the process and went above and beyond to ensure the car was ready for us to view and test drive.

Taylor in service followed through with all my concerns. He provided video images of work being done and gave valuable recommendations for this and an upcoming service. He even helped by applying a little discount. Thank you Taylor for a great experience.

Saw an AutoNation (BMW of Las Vegas) ad for a 2015 GLK350 40K miles at an excellent price. Flew out from Georgia and drive it home. Great vehicle. Everything about the buying experience was top-notch. The salesperson picked my wife and I up at the Airport. Was help throughout the due diligence phase and even after purchase. Terrific follow-up.

They have great service and there car wash afterwards was unbelievable.The rims were spotless. Thanks Frank.

For over 14 years BMWs service department has been taking care of my vehicle's maintenance and repairs.

Always very professional, friendly and accommodating!

I met Erica Doty when I came to BMW of Las Vegas last year. Although I ended up not getting a car (from anyone) at that time, she made a tremendous impression on me.  When the time came this year to finally get a car, I went right to Erica.  She worked with me and got me into a car I love—even in this crazy car market.  I could have gone back to Mercedes, etc., but when the time came to get a car, I called Erica first. She is very knowledgeable—not just about BMWs but market dynamics and trends  She listens to you and tailors the solution for your needs. I look forward to a long relationship with her. The whole team at BMW was superb. After I locked down the car, Shea made the financial process not only easy but dare I say—fun! The whole team here shares in your excitement about owning a new BMW, and they make sure you leave with every question answered and with all the services you may need.  A+++.

Let's just say......Perfect. Trust them!

Great service I bought a used Bmw 535d from another dealer and i instantly had problems with the egr cooler, found out there was a recall so I contacted Bmw of Las Vegas and joe got me in got my car fixed and ended up replacing a lot of expensive parts that were linked to the egr with out costing me the money I really appreciate the job they did.

We purchased a new BMW 840i Gran coupe in early April. Krystal, our salesperson, was courteous, thorough and professional. Eric the manager was fantastic to work with. They kept us informed throughout the ordering, sales and delivery process. The finance man assisted us flawlessly in all the paperwork and we even purchased an extended service/warranty contract that covers us after the normal warranty expires. Chris, the BMW genius, was fantastic. My wife was so happy to have a technology professional show her how to enjoy her car's many outrageous features. I would be remiss if I did not mention the service department. We moved here 7 years ago with 2 newer BMW's. We have since purchased 3 more. Tyler originally, and now Frank, have been so helpful and professional in the service department; it was a no-brainer where we would purchase our vehicles.Thank you to all of the staff at BWM of Las Vegas.

Jordan was great! He kept me informed of my cars progress and made pick up easy and quick.

The sales team and desk manager are first class! Handled an issue with the upmost professionalism and speed. Will definitely return to the dealership when its time to buy again.

The maintenance shop at BMW of Las Vegas is as good as it gets. They are very kind and the experience is actually very enjoyable. Any problems with your car, they will send you videos to show you what’s wrong and explain and I like that because of the transparency. If you’re looking for a good vehicle maintenance service, this is the spot.

Have gone here since the last 5 years always good service and being taken care of on time. Only missing a star from a recent checkup where all fluids weren't topped and with me personally the details always matter.

😀Professional,and they take time to listen and not judge, They also do what they stay they will do.

Car was towed there in a Saturday afternoon at 3:30 with a blown tire. They replaced the tire and aligned front end inside of 90 minutes with no advanced warning. Thanks, Taylor Gilmore. BMW of Las Vegas rocks!

D?Andre is absolutely wonderful! He went over the repairs needed in detail, even sent me a video of my tires. Clearly, they needed to be replaced. Thank you!

I like BMW, my family has 3 cars, but I don't like the maintenance from good service.

So smooth on the day I sent in my car. Taylor said it would be ready at the end of the and it was early and cleaned perfectly. My hat off to Taylor for doing such a great job. Regards,

Very good team that made sure I understood the issue with my car. The warranty covered all the repairs and my car runs great. The service department let me know if minor issues that they will monitor on my future service and advise as needed. I have 100% confidence in what they tell me.

Had engine coolant leak. From initial phone call to pick up of vehicle.....everything went smoothly

Our Customer Service Rep Taylor Gilmore has been wonderful to work with.

525i BMW (year 2005) BMW Service on April 18, 2022 repairs performed Oil Pan Gasket was leaking oil - reinstall new parts - Gasket Ring, Gasket Steel, O-Ring, BMW Group LL01FE, added Motor Oil - The BG Oil Additive (Oil Treatment Engine Assurance Plan Coverage). Thereafter Reset Service Indicator. Engine Oil Sealing Pan - Sealing priced at ($1,716.12 , Parts Amount $298.92, Misc Charges 75.00 - Total $2,105.05 ) Less Insurance $150.00 and Sales Tax $30.05 - payment disbursed in the amount of $1,970.10. Purchased at BMW of Las Vegas, NV - 6900 W. Sahara Ave., Las Vegas, NV 89117 - my mileage finally reached 100,000 MLS. Performance and Expertise of Assistant Service Manager Giuseppe Carione is more than reliable, trust worthy and knowledgeable Thank You BMW

Great car! Good Service and friendly staff.

I got back from vacation and dropped my off for service and was surprised how quick they called me to pick up my vehicle.

My car was due for servicing last week and the process was as easy as it could get. I left my car there during the day b/c I had work and was able to pick it up only a few hours after I got off. I like how they provided the videos to me reviewing the details on my car and what they worked on I also appreciated that I got a complimentary wash when they were done! Over all very good service pleased with this BMW location and the service they provide!

Brought in my 2013 Activehybrid 3 for a high voltage battery replacement, totally surprise that the estimate was lower than originally anticipated, maybe due to depreciation, nonetheless I had the work done and happy with results quality BMW service and peace of mind with a warranty. Job done earlier than expected.Amazing SA. Marcus did not push recommended service. Overall a pleasant experience.

Amid & Shay were awesome!!!!God sent!! 100 stars! Was having a hard time approving at other dealerships! they worked their magic and got me approved!!! 🙏

I booked online for a service appointment and the service was fast. Unlike the other BMW dealers i went to, this one honored the schedule and worked on my car as fast as they could. Went to the waiting area, had a free starbucks coffee and worked remotely til they called me and said the car is done.

Had recall fix done on vehicle along with regular maintenance. Would like to thank Joe Monaco, my adviser, for providing a loaner vehicle. The little things mean a lot.

Great staff, really friendly, professional and informative.

Good service, but the repair technician is not good.

Brought in my 2013 Activehybrid 3 for a high voltage battery replacement, totally surprise that the estimate was lower than originally anticipated, maybe due to depreciation, nonetheless I had the work done and happy with results quality BMW service and peace of mind with a warranty. Job done earlier than expected.Amazing SA. Marcus did not push recommended service. Overall a pleasant experience.

Bmw are more exciting to drive and more selections of cars, salesperson are very helpful!

While searching for my next car purchase during these supply shortages times, I found many dealerships marking up the vehicles and calling this a market adjustment. However, at AutoNation they don?t play those greedy let?s take advantage of the customer games. I really appreciated the honesty and upfront pricing .

I normally am paranoid of the pushy people in a car dealership, but this guy Mauricio was so humble and pleasing, not pushy at all. Thanks for a job well done.

It was easy to get an appointment. And the work was done in a timely manner.

The service was personable and friendly. However, my last 2-3 visits there have been no loaner vehicles available and my last 2 visits my car has stayed 2-3 days. Other than that everything is awesome!

They really deserved 4.5 stars… I’ve enjoyed my experience with sales, accounting and service so far and I hate buying cars. That says a lot about Steven and Juliana. There was zero pressure. My first visit on a Saturday, no one came out of the building to meet me (thus deducting 1/2 star). I made an appointment and it all came together. Love my new hybrid!

I recently bought a 2021 BMW M2 competition, Joe Carcione took really good care of my vehicle.i went in for and oil service and a multi point inspection done. Joe was really knowledgeable about the vehicle and answered all my questions about the vehicle. His customer service was exceptional. He gave me his personal phone number if I had any other questions about the car. I will keep going to Joe cause I know he'll always provide superb customer service.

It is always nice to walk into a dealership where everyone is friendly and willing to get you help quickly. I love their waiting area where I’m able to work on things I need to do and have a nice cup of coffee or tea.

Brought the car in for the engine light issue. The facility & staff are professional and pleasant... BMW provided the drop-off service which is convenient. Even though the service took a bit longer but BMW manages to have it completed by end of day.

I recently purchased my BMW at the Las Vegas dealership on Sahara in Las Vegas. Best investment I ever made. The salesman Sam was so patient and went out of his way to accommodate me. The process went smoothly. Would I recommend a BMW, absolutely!

I reccomend the honesty and quickness starting with the service advisor to mechanics🌲

Carlos Castro and Matt Bland made my experience memorable. I needed a rental but they didn't have any available. They made sure to scour their system to find one for me. My treatment was topnotch. Thank you again.

A Bit long wait, employee was ok , but the services price very high compare to Los Angeles , simple oil change and brake oil cost nearly $500 and no coupon offering at the time when Los Angeles dealers every weeks have coupon Overall ok ! But not prefect

Always excellent, easy and thanks for the great coffee!

Mauricio was very patient talked with me and helped me through my issues

It was great experience, great job by Juliana Silva, she is very professional

The team took great care of me and my car. The service rep said that it would be 2-3 hours to complete the service and gave me the price before they started. They finished in an hour and a half and it was $50 less than expected.

I had a great experience at BMW Las Vegas. I was torn between buying a used M4 and leasing a new M235i, spent hours at the dealership and got to test drive each car twice. Amin and Omar were both super patient and helpful and helped me make the right decision. I would highly recommend visiting this dealership and their service has been incredible.

My experience with Jeffrey Rubalcava in sales was beyond great. No pressure, very helpful and went out of his way to make the viewing and buying experience great.

Carlos Castro helped me and did everything necessary for my 7th year Autoversary. I was expecting there would be more to fix and replacement but since I always go to BMW Las Vegas. My car is always in good hands and didn't get as much as I was expecting so I saved $$$. Yey! Thanks Carlos for the quick fix, since this is the first time I did wait. hahaha

I get all of my services done at this location and I always have a wonderful experience. All of the staff have great customer service and are always willing to help.

My tec was very knowledgeable and talked with me for an hour before I made my decision car's running good thanks Mauricio!

This was one of the best dealerships I've been to,clean,tidy,spacious and the staff was amazingly friendly and helpful.will definitely recommend to my friends looking to purchase a new BMW

Service was prompt and the service representative is always very professional.

We just picked up our new 530i. The entire experience from ordering to purchase was amazing. Our salesperson, Erica D., did a fantastic job. She was a true professional from start to finish! This new car exceeds my expectations. It is a smooth, solid ride with an average of 34.4 mpg. Our second experience at BMW Las Vegas was just as awesome as the first. The service writer, D’Andre, is extremely courteous and easy to work with. This was just a routine service but he kept us updated throughout the day on the progress. This dealership makes their customers feel like they are the most important customer in the building! The car is a dream to drive. No issues at all in the two years we have had it. We took our car in for a minor problem. D’Andre listened to our concerns to make sure he understood, then sent us on our way. Several hours later he called to say the car was ready. The entire experience was professional from the minute we arrived until we left with our repaired and washed car. BMW Las Vegas was awesome!!! July 30, 2021

My service advisor Joe Carcionne always takes care of my vehicle with a positive attitude and makes sure what I need and ask for is done with great attention.

Taylor greeted me when I walked in and took care of me as soon as possible. When repairs were completed he notified me and I went and picked up my car. No problems.

We got a great deal and the Steve was very helpful. No pressure, explained everything and was very patient. Helped with questions ppst sale as well. Could not recommend enough to give them a chance before going somewhere else.

I brought in my 340i recently for a squeaking noise I keep hearing when the car accelerates. I tried to be as detailed as possible about when the the noise occurs because I know it could be multiple things. I was told that “there was a possible tear in the diaphragm” and that photos will need to be sent to “corporate” to see how they would like to proceed then I was told that there wasn’t a tear in the diaphragm and that bmw service will just “readjust it” . BMW had my car for almost 3 days and they couldn’t find the source to my problem. Carlos Castro was very informative , my issue is the fact that your own techs couldn’t find a problem because I’m still getting that annoying squeaking noise when accelerating. This is the second time I’m having an issue with this car not because of maintenance but manufacture defect. I also bought this car from this dealer.

I’ve been lucky enough to have the same advisor. Joe M. The best part of having one person who knows me and my car, makes the customer service one of the main reasons I will keep coming back. I love my car and that sells itself. Here we have the option of 2 different BMW dealerships. I’ve had no reason to go to the other one (Not saying their bad) I’ve just had a great experience with the Las Vegas BMW dealership.

Exceptional customer service at BMW of Las Vegas. Mauricio was in constant contact about the car and the estimate. Great communication skills. The mechanic sent a video and went over all aspects of my car, including, the part which needed replacement, rotor measurements, tired tread ware, fluid refill, and under the vehicle inspection. Very impressed by this level of service. It was finished faster than estimated and they even washed my car!

I am so disappointed with your service center, that for a first time, I am thinking to trade my beloved driving machine! for a Mercedes. I was charged almost a thousand$$! that left me stranded twice. No thanks to bad tempered Taylor Gillmore and VERY inept service. the second time it took only 30 minutes to replace the defected latch! Thanks to Matt Blond it is fixed ( for time being). Since 1990s I been dealing happily with BMW. What changed? Would you please let me know why was I charged so much?

Great customer service. Constant contact and necessary updates.

Great service. The process was seamless and never felt uncomfortable.

Absolutely love my new X5. Dave and Danny were very helpful and friendly.

I have been with BMW of Las Vegas for the past 3 years. My vehicle service manager Frank is the best service manager I have worked with. No matter if it's a phone call or I unexpectedly walk through the service doors, I'm greeted with professionalism and politeness. The BMW service technicians, again are amongst the best I have dealt with. The vehicle inspection videos and instrumental in keeping the customer informed. I strongly recommend using BMW of Las Vegas for your service needs. Thanks BMW of Las.Vegas!

A+ service always @ Taylor thank you!

BMW provides the best customer service experience when taking your BMW Vehicle in for service. The customer service reps are professionals and provide world class service.

Great customer service and friendly.

Special thank to Jimbo Paranada Mechanic and Taylor Gilmore Service advisor for the quickest time to fix my car, It was my first time there and I highly recommend to everyone! Great fast service!

Excellent

We had really good experience here. Everyone was friendly and helpful. Our salesman (David B.)was great. No one was pushy about buying a car. They gave us all the information we needed to make an informed decision.

Frank helped me and explained everything to me so well. They offer a great service!

Customer service was great. I originally went to BMW of Henderson, but they didn’t seem to want to help me find what I was looking for. BMW of Las Vegas sales (Abdul) followed up with me and sent me options from California.

Marcus was great !! He had excellent Customer Service, he stayed in contact with me about my vehicle and as always BMW service mechanics took care of my car !! 5 stars all the way.

Got my car serviced through Giuseppe and he was very helpful!

Nice people , good vehicles

This visit was my first service on my BMW. Jordan was awesome!! Very nice and helpful. I look forward to working with Jordan again.

My service experience has always been a positive one. When I arrived, a very nice young man named Jarvis checked me in. His kindness and courtesy set the tone from the very beginning! My service writer Marcus is outstanding! He always explains any repairs that are needed. I really feel blessed to have him taking care of me. My only suggestion would be to have an ?Express Oil Change?. It is difficult waiting all day just to have the oil changed. Some people say dealerships are too expensive. I feel it is worth the cost to have highly trained, competent and kind people taking care of my car.

Customer service is need improve. Service department is not professional, special the gentlemen set at front roll. Give us a wrong direction, don’t want to fix the problem for the client. You need listen for detail, not a part of word. Because you not professional bring a lot of trouble, and not professional can’t wash away.

I brought my BMW X1 in for a new battery . They did a diagnostic test and found my thermostat needed to be replaced as well as a oil leak. Marcus worked with the warranty company to try and get all the repairs covered. The claims officer from the warranty company said That Marcus was really a great customer advocate and word hard on getting me everything he could to have the warranty company pay which made my total bill much less. Marcus kept me up on everything! Marcus thank you for all you could do to get my car back !!!!

Thanks D’andre for helping me out. He is very nice and Any problems about my car I’ll go to him.

Great experience w BMW Service. Joe was great to work with.

polite and good service and fast and furious. strongly recommended

Always a pleasure. Professional and friendly. Facility is always spotless.

Great service as always. They are professional and prompt.

My experience at BMW was very pleasant. My advisor runs on time, he took me exactly at my appointment time. As always, He put me in a brand new loaner for the day. I got a call to pick up my car after service, and recommendations were made but not forced. When i picked up my car, it was cleaned and in perfect condition. Thank you to everyone at BMW who work so hard to make my car run like new each time i bring it in for service. Thank you for your excellent service.

Outstanding service experience from start to finish with As always 👍🏾. Matt and Josh are absolutely amazing to work with and made my experience feel personal and easy, thanks again!

Google and Amazon should not be controlling free speech in America. FIVE-STAR RATING for BMW of Las Vegas! I just returned from an eight-day road trip to Oklahoma City where my son was injured in a motorcycle accident. I have another previously planned trip to Colorado this weekend for a big family gathering and needed to have my M550i checked as I may have lost a wheel weight on my trip to OKC. I drove into the dealership on Monday about 4pm to see my BMW Service Advisor Frank, who was able to fit me in right away Tuesday morning. Frank is always professional and knowledgeable and is definitely a great help to this disabled veteran. The service was excellent, as usual. Frank recommended a Road Force wheel balance, which is a more precise wheel balance for low-profile, high-performance tires. BMW also aligned the front and rear of the car. BMW should give Frank a significant raise or promote him to Service Manager.

Fantastic they make great job

Marcus was very helpful. When my car was not ready it was because there was a noise after repair, he kept it until the next AM and found the problem.

Great place! Super helpful and knowledgeable staff. I worked with David Boerman.

Great service! Had a tad of a hiccup getting my appointment settled but Joe M totally turned it around got me in the next day! Fast, friendly, efficient and my pup even made some new friends. Thanks for the welcome to Vegas! I do hope you bring back your loaner program! Thanks again Joe!

The experience was totally great, very different from other dealerships I have dealt with before. Enoch Yang helped us from the first phone call and made sure he answered every single question we had. He sent us multiple photos of the interior and exterior of the car and walked us through how they do business at his dealership. Once we arrived at the dealership the car was ready and Enoch took care of the paperwork and walked us to the finance department and we met yet another very nice person, Rich did a great job explaining the process. We were in and out of the dealership with a new car in less than 2 hours, fantastic experience and professional. We would love to do business with them again and thank you for a wonderful experience.

My service advisor Joe Carcione,is the best ever. He has always looked out for me and taken care of my vehicles. I would recommend this location to every one.

Many thanks to my salesman Jeffrey Rubalcava for assisting me on my new car purchase. He was excellent to work with, incredibly knowledgeable about the vehicle and was genuinely interested in my overall satisfaction. I would recommend Jeff to anyone in the market for a BMW.

We had a great time finding a new car accompanied with excellent service. Also, Dan our sales person is experienced, funny, very accommodating and provided awesome service on during our stay in BMW of Las Vegas.

You'll experience a professional environment & Excellent Customer Service!

Ardie Arnold took care of us from the start and was very attentive throughout the entire process. He even responded to our questions outside of his regular work hours. The entire process was about as stress free as one can get.

The service advisor quoted a price for the repairs, before the diagnostic test were performed. The repairs were completed the next day, because by the time they completed the diagnostic tests, my warranty company was closed. In the past, my service advisor would inform me of repairs that may be needed. I was not at this visit, so when I looked at my invoice, I had to figure it out myself. This is the second time this has happened. I have always brought my vehicle to this facility for repairs and maintenance since I purchased it in 2007, I just wish some of the service advisors would not act as though they were in a rush. Update 3/24/2022, My service advisor Joe Carcione,is the best ever. He has always looked out for me and taken care of my vehicles, he wasn't in the day I brought my vehicle in for repairs in the above review. I will only come in when Joe is working. I would recommend this location to every one. Just don't fool with the young thunder cats. Lol. 5 🌟

Good service and good advice. They told me all processing during fixing my car.

Issue was misdiagnosed. Had several questions of the repairs that were not answered because my representative didn?t return my call. Left paying over $1000.00 in repairs and had the same problem when I first arrived. Appears the vehicle wasn?t test driven after it was worked on.

What a great team at BMW of Las Vegas, especially Dandre. Always does a great job in explaining everything that is being serviced on my vehicle.

Joe C. is always a pleasure to work with and getting my car serviced is never a hassle. It's super easy to book an appointment online and he always lets me know what I need and don't need on my car. I would give BMW of Las Vegas 6 stars out of 5 if I could.

My advisor Jordan was wonderful. He explained every to me in detail and was very helpful with getting my car repaired with only the services I wanted. He did not try to force me to get anything else or unnecessary services. He made my experience at BMW of Las Vegas worth while.

It’s sad that after the ink dries, so does the customer service. I was lied to repeatedly by my sales(Mo) guy on the matter of the car. I never received a call from the sales manager or GM to whom he said he passed the matter on too. He completely took control of the situation and kept all upper management unaware that they have lost 2 loyal customers.

Had my first engine issue with my car. Marcus Llanes (Assistant Service Manager) took care of me. Everything was resolved quickly and taken care of under warranty. Great first experience, great place and detail oriented.

My service manager, Joe Monaco, has always provided me with excellent service. Joe is extremely knowledgeable, professional and really cares about his BMW customers. BMW of Las Vegas is fortunate to have Joe as a employee/service manager.

Great experience working with my service resource, got a blown tire late one afternoon and after being towed to BMW of Las Vegas they were able to get it taken care of before the night was out. Service department goes above and beyond. Thanks, Erik

The service team is great here, my Advisor Joe Monaco has always treated me with respect and honesty. Wouldn't take my car to anywhere else!!!

Recently purchased 2022 X5M, Amin was very helpful, he helped me with all the questions that i have before and after the sale. Very satisfied with the customer service!

Absolutely AMAZING service & every aspect of service high acolytes to ALL

I went in just to "look"... but when they give you service and the car you didn't know you wanted you leave a happy customer! Even after I left, the team responds to emails when they are closed! Can't beat that!

I made an appt to have an oil change at this dealership Mauricio was very kind and helpful went through what I needed and they even sent me a video of my car and the tech was explaining everything it was a great experience and definitely will be going here for all my services Thankyou Mauricio

The service department always does a great job. They are friendly, fast and effiecient. They explain all work that is going to be performed and the cost associated beore they start and the options available.

I love the service and Joe Carcione is awesome

Good service and nice facilities, just a little on the expensive side.

The. Overall wait is a bit long especially for an oil change and wash, but understandable because of the volume of cars being serviced. Every effort is made to make you comfortable by providing coffee, tea,water,and comfortable seating.

Good service, in fact bought a new bemer

Very friendly and competent service advisor.

Joe Carcione always takes care of my family and I & Always Makes sure my car is good to go and is the fastest hardest working guy I see when I go to that location. Very happy with him and BMW service !

Sean the service tech was great, kept us informed and everything was explained thoroughly. Well done

I will always buy my cars from BMW Las Vegas! Abdul was my salesman and he always makes me feel super comfortable and is super patient.

After 9 new BMW’s in the past several years from this dealership, it all starts with the attention to detail and customer service at the Service Dept. when it comes to the maintenance of your vehicles. D’Andre provided excellent professional customer service. Keep up the good work D’Andre!

I have nothing but good experience with all the staff that had assisted me in the past 4 years, from purchasing my car and from the services for my car. I had Carlos for my previous car service and he was awesome, he explained everything to me and the process was smooth. I highly recommend this place.

Best experience ever 😍 I just had my new BMW

Terrible service took my vehicle In to get fixed picked it up with a issue it didn’t have to start with. Absolutely gutted to have been treated so wrong

The advisor was very helpful and I think I got the best result in terms of pricing and without any delay from estimated repair time

Great, friendly staff, very professional and easygoing

Friendly, fast service. Had my oil changed and yearly smog test. Car was ready and washed. Joe calls and texts when ready.

Good communication, timely service, a bit pricey. No trouble with drop off or pick-up.

Amazing service center! I have used them a few times now and am always treated like a millionaire! Soecial shout out to Joe Monaco for teaching me in depth about my warranty! Saved THOUSANDS going to the dealership over an indy shop...(I know it's super weird but SULEV warranty can ONLY be done at a dealership) Keep up the great work guys!

Super efficient and fast flat tire service. Under two hours. Great customer service. Our agent, Taylor, did a great job. Thanks so much!

BMW of Las Vegas service department is amazing. From dealing with other dealerships and independent shops. BMW has taken care of my vehicle promptly withe great attention to care and detail from a simple tire exchange on a warranty issue to a diagnostic and repair of a misfiring engine. A plus service the whole way through.

Great service - Jon is a pleasure to work with!

Very friendly customer service and thorough investigation of issue. Repairs completed successfully.

From the sales staff to the service department to the GM, everyone at Las Vegas BMW treats you like a VIP. I feel valued from the time I walk through the door no matter what the visit is for. I highly recommend Bob and Al in sales and no one gets it done in service like Frank. Part of the fun in buying a car from LV BMW is also the interaction with Eric the GM. Eric makes you feel like you are the only customer in the building and takes care of every final detail. 5 STARS.

Frank my service representative was courteous and explained to me all the details.

It's always great working with Joe, even though I am having car repair done.

Marcus was awesome! Very friendly and explained everything in detail, Wonderful,kind young man, I woukd work him again.

Great customer service! Joe my service coordinator was excellent. Service on my vehicle was fast and efficient.

Frank and the Service crew were all spot on…I came in with a separated tire .. noticed unusual wear on both tires… so I knew I needed an alignment… so I planned on listening to there diagnostics and that’s exactly what they recommended they finished in a few hours at the agreed low price The Honesty and professionalism was amazing

My experience with bmw of Las Vegas was great. Steve Broka helped me with my X5 purchase. Originally I was looking for m3, then a wrx, then finally went to the X5. I kept sending him emails and text messages. He was extremely responsive and helpful with me. I spent about a month asking about cars. He was able to then find me one at another autonation dealer with all the specs that I wanted. Everyone at the dealer were extremely friendly and helpful. I have been to several dealers and purchased several cars. This has been one the best. The finance department was extremely straightforward and helpful. I will definitely be back for another vehicle when the time comes.

My experience at BMW Las Vegas was great. The staff was friendly and helpful. No pressure. Miles was very helpful polite and answered all concerns we had. The dealership staff was friendly and professional. If you want a luxury vehicle i suggest visiting BMW Las Vegas first

Marcus is great. He makes you feel right at home. He also knows him stuff. I'm sure he gets 5 Star reviews all the time. I hope I can deal with him every time I go to BMW.

The service at this Location is always great and your greeted with a friendly face.

Abdul El Bata is tops!!! Not out just for the money. He wants a BMW customer to be completely aware about and completely satisfied with their purchase. He truly cares and by doing business the way he does, he helps to ensure the BMW brand is valued and respected. Can't thank him enough!

Sam is the best sales agent! He sold me my lease and then helped me when I wanted to purchase the car!

Very helpful and knowledgeable. Frank took very great care of our vehicle and we only come back because of him.

Great experience with service. Joe M. was super helpful. Came in for a flat & he took care of much more. Maximized all options to get the best pricing for me. Car was serviced in only a couple of days.

It is always a pleasure working with my service rep, Joe Monaco. He is pleasant, professional and always willing to go the extra mile to ensure I have a good service experience. Thanks

First and will not be my last service to my BMW x5 was out this world coming and giving from Taylor Gilmore. Since the time that I arrived to the dealership to the time that I have to pick up my vehicle, I thought I was in another world. Custoner service and the attention to detail wonderful, thank you BMW of Las Vegas and thank you Taylor Gilmore, like the Terminator said I'LL BE BACK.

D Andrei took care of us from start to finish.. well educated, experienced, and always want to help.. very professional?

I enjoyed my experience at BMW of Las Vegas. I got my BMW 328i serviced at this dealership from 2016-2021. Joe Carcione was my advisor the entire time and he was very helpful throughout those years.

Excellent service.

My service advisor Joe Monaco was awesome. Did an excellent job explaining what needed to be done on my vehicle. Took his advice and did the necessary repairs to my vehicle.

BMW always gives my car needs special attention...THANK YOU FRANK for being our advisor!

The guys at the service always take good care of me. I trust Frank and the mechanics. I could never say the same thing about any other shop or mechanic before. The peace of mind is priceless.

Excellent customer service by Giuseppe Carcione and the service team.

Very helpful and knowledgeable took their time help me out and work on my payments well but another car from them...

Excellent customer service , car was amazing?staffs are very accommodating and friendly

I’m in Atl the M3 is in Vegas . Paid for ppi and got so much more as a buyer out of state the quick response, videos of inspection, and detailed report really made the sale for me 🔥🙌🏽

BMW offers quality cars and outstanding customer service! Even when I have to wait for my car to be serviced, it's an enjoyable wait because of the comfortable waiting area, with large community table with outlets to plug my phones and tablets and other devices, plus sofas area with TVs and a refreshment area to get the best coffees and teas ! MUST TRY THE CHAI TEA!

Excellent service from BMW of Las Vegas! It's the best BMW dealership and time seems to fly by in their gorgeous service waiting area. I highly recommend Joe Monaco for your service advisor, as he is very knowledgeable, trustworthy and can tell he cares about his clients and their BMW!

As always, Joe in service takes great car of my daughters 535ix. Repairs and warranty work are done quickly with up front communication about parts and costs. Thanks BMW.

I really appreciate the communication, follow-up and care showed on my first to BMW of Las Vegas for service. Everyone was kind, attentive and the service was thorough. Thank you, will be back!

BMW Las Vegas is an excellent store. I always enjoy the excellent service in here.

I had a wonderful experience leasing my 4 BMW with Alessio. He and everyone at the dealership were wonderful helping me to get into my new 2022 M235i.

Had my first engine issue with my X6, called Frank and he took care of me. Everything was easy and resolved quickly. Great first experience, great place and detail oriented.

Nice waiting area, friendly customer service

BMW of Las Vegas goes above & beyond when it comes to, getting what you need done in a timely fashion..My service advisor Joe. M always makes sure to update me, on the progress of my vehicle while I wait on my vehicle. I'm so glad they are only 14 mins away & I don't have to drive all the way to Henderson to get my car worked on..

Amazing dealership and even better service department! Marcus in service is always a great help and makes! Keep up the great work!

Awesome experience delaing with Amin Kader, kept me updated whenever possible. Went out of his way to ensure I didn't have to wait any longer than I had to for the model I had chosen. Highly recommended

Always a good experience with BMW !! Taylor and Matt my service advisor is the best !! The staff is amazing !!

Knowledgeable and attentive service specialists. Clean facility.

Great experience! Joe M. was a great help and a nice guy too, as well as all the other staff. I was in and out the same day with brake replacements. I Highly recommend BMW of Las Vegas. Joe you're awesome!

Frank Hughes @ BMW Las Vegas was excellent! Great service!

My Experience is always a great one and I must add Marcus is an amazing Service adviser . I have worked with others . However, Mr. Marcus is by far the Best ! Marcus knows the BMW car and its functions . Marcus has a lot of knowledge and experience with this Product which aids me in taking great care of my BMW 540i Series. Thank you Marcus and the BMW administration for your great service.

Always get good service at Las Vegas BMW. Marcus in the service department is awesome, he's very professional and polite and gets things handled in a timely fashion. Thank you ~Ken Hudson

Broken promise of 10% discount of parts and services to my husband who served in the Air Force for 26 years We do not expect special consideration for being veterans BUT when promises are not fulfilled it is a different story Mr Frank Hughes broke that promise after 3 years and over $4000 in services we are done here We are now treated MUCH BETTER at BMW of Henderson

Great services

Super fast, professional and attention to detail the way all service departments should be way to go BMW of Las Vegas. Frank our service advisor was awesome.

Superior service EVERY TIME I go in. Marcus Llanes makes sure he always keep my informed from the time my car is dropped off until I pick it up. Albert Weisser is the BEST car Salesman (bought out 4 BMW from him). He there to make sure everything is taken care of. Wether it’s a loaner car, questions or whatever it may be, he’s ALWAYS on it

very easy and helpful process. Every staff was very generous with exceptional customer service.

Military members and veterans are not welcome here. After promising 10% discount… We just spent over $1800 in service, tires and alignment, my “advisor”, Frank Hughes gave us the excuse that because one of the tires in the set was free, BMW couldn’t honor the military discount promised. I called BMW of Henderson and they told us they could have honored the promise. We are now VERY HAPPY CUSTOMERS of BMW of Henderson.

I only own one car so I need to take my car in for service and get it back as soon as possible. Frank communicates with me during the day so my time is used efficiently.

Marcus is a good dude.

I have been consistently happy with the service I have received at BMW Las Vegas. My service advisor, Frank Hughes, is absolutely amazing. He always makes sure my needs are met and is extremely professional, friendly, and informative. BMW is a first class dealership.

Marcus was absolutely fantastic. He handled the issues with my car and was able to get me in and out of a rental in a very expeditious manner. Could not be happier with the service!

Dealing w/ BMW of Las Vegas was such a very good experience for me. Kudos to Steve Broka for he understood my concerns and he was able to quickly answer and attend to my questions and concerns. The experience was such a breeze and they are very professional in dealing w/ their customers. They gave a very fair value with my trade-in and the price for the purchased vehicle was competetive. They dealership has eveolved and is no longer acting like the typical old school dealerships wherein haggling will eat up so much time.

This is the best place to purchase your vehicle especially with Amin. I have had some bad experiences buying cars and he made it personable, answered all my questions, and made sure my car was perfect to take. Thank you Amin! Love my first BMW!!!

I had an amazing experience. Joe Monaco took care of dealing with a sticky situation after a windshield replacement. He really took care of me.

We were in Las Vegas (from California) for the Vegas Golden Knights game when the engine light came on. We took the car to this dealership to find out what was going on. We were treated so well! Everyone was friendly, we met with a service advisor quickly and the problem was resolved by the end of the day so we didn’t miss our game. Thank you Jim and the rest of the team!!

Great experience! Abdul was very helpful in helping me find the perfect car.

We were basically stranded in Vegas and BMW got us right in and fixed our car. D?Andre Ayala-Brown was beyond helpful and a pleasure to work with. Definitely go to BMW of Las Vegas for all your needs.

My service advisor was professional and friendly. Provided me with all necessary information, incl. time, prices, scope of work. The service was done on time as scheduled with no delay.

Very nice no hassle service Car was ready on time and no problems were found

After buying service has been very good. Everything has been seamless, except for, the shuttle service to get us old folks back home while waiting h for our car. Hopefully this service will come back soon.

Very professional and courteous staff. Taylor is our advisor and he always takes time to make sure we are taken care of. We just had the car serviced and like always we are 100% satisfied..!!! If you are looking for a very reputable dealership, please give them a chance. It is well worth your time..!!!

I have purchased two different vehicles from this dealership. The sales process is always straightforward and very simple. The service team is great as well! I have worked with two different advisors, the most recent one being Frank. I would highly recommend purchasing from them and then maintaining your vehicle there!

Experience was great. Would recommend this place to anyone.

If Joe Monaco didn't help me last Thursday, February 10 I will no longer go back to BMW for their service. Joe provided me a tremendous and awesome customer service, from the first time I came until the end of the day. I agree he is in the management side however he also think that he is also a customer at the same time. Thank you Joe. I really appreciate all your help. BMW is lucky to have you.

The buying expert was wonderful. All associates were extremely supportive and expressed professionalism with subject matter expertise in regards to vehicle technology and finance functional areas.

Our sales person, Ardy Arnold, was personal, professional, and assertive without being pushy. The entire team that i met were congenial and wanting to provide a superior business and service experience.

Joe (Giuseppe) was awesome. He’s really a gem. Here’s a suggestion for the service repair guys When I started up my car the tire air pressure light was on. A bit disappointed that a light was on when it was just in the shop. Couldn’t they check the tire pressure and reset the monitor before I paid? Come on guys

Excellent service at BMW of Las Vegas!! ❤

My service advisor Marcus L. was able to get me an appointment on short notice. Service was completely within the stated time frame

This is my second time very good experience with BMW.All the time Professionals!

After the gong show I experienced at BMW Henderson, BMW Las Vegas is a total breath of fresh air. Taylor, our service advisor was amazing and so welcoming. There were a few issues with my X5 that he dealt with in a very professional and quick manner. He kept me updated every step of the way. Fantastic experience. . . Thanks Taylor!!

My advisor Marcus Was great . They got me scheduled and updated me of the progress or lack progress due to parts. Took about a week to get the parts and make the repairs. Best part was, THEY UPDATED ME so I knew how to plan. Really appreciated this team.

Rude employees at it worst. Not saying all employees. A few can speak volumes on the whole team.

I have a trusted BMW adviser and have been servicing my 325i there for quite some time. And I personally take care of my vehicle, such as be on top of fluid needs, all kinds of fluid, including engine oil. On oil changes, BMW of Las Vegas does a very good job and decent pricing. My advice is know your vehicle, esp. a vehicle like a BMW, and have a good adviser on your side, then maintaining a BMW won’t be that expensive !

Service Advisor Frank was able to fit my car in on short notice. The excellent service, and Frank's familiarity with my individual preferences, makes getting my 2020 BMW M550i serviced there a pleasure. I'd highly recommend BMW of Las Vegas, both for any vehicle purchase or just for getting service on a car.

Mo sold us a car! He was so helpful and answered every question. Definitely recommend buying a car from him.

The salesman was very knowledgeable and friendly, The car I was interested in was just as advertised- very nice. My issue is two fold. One, the car was overpriced by $10k. Even the report in the folder in the car, listed the car for $85k. So obviously I didn?t purchase it. Secondly, I was trading in a very late model car with only 3k miles on it and I had put $15k worth of upgrades to it, yet I was offered below value??? I eventually went to a BMW dealership in AZ (closest one with an M5) purchased one like the one being sold in Las Vegas- Got it at fair market value and got above asking for my trade. I?m not sure of the disconnect, but I would have liked to buy locally instead.

De Andre is the best . He took care of my service in a shortest time and great customer service. Thank you

I am happy to highly recommend BMW Las Vegas service department and in particular, Marcus Llanes. Time and again Marcus goes the extra mile to provide me the best service experience I could hope for in a timely manner and with great communication always. Thank you to BMW Las Vegas and Marcus Llanes!

The service department was fantastic. They were fast and efficient.

I've had terrible experiences in the past at another BMW dealership when it came to service after the warranty expired. Specifically, the service rep always tried to upsell repairs which I did not need. This was not the case here - Joe was great. He is my new go to service advisor. Thank you Joe!

Joe M is the absolute best service advisor. He listens and came up with a next day appointment after I was told there were no appointments until the following Tuesday. Everything was fixed and at a great rate considering the job. Thank you BMW

Mauricio really goes out of his way to help you out to make sure that your car service experience meets expectations. The dealership has a lot of cars to choose from and I highly recommend the service department too.

I have had great experiences with both buying and servicing my vehicle. Brought my car in because the breaks vibrated. They were fixed and I immediately could feel the difference which makes me feel safer.

Over all good experience! The cost of the repair was a lot more than what was expected, but that's the price to pay for owning a BMW.

Joe M is the absolute best service advisor. He listens and came up with a next day appointment after I was told there were no appointments until the following Tuesday. Everything was fixed and at a great rate considering the job. Thank you BMW

Dealing with Damien and Zach was outstanding. They worked hard for me and were very professional. I look forward to working with them for a long time.

This is my second lease with BMW. I can?t remember who did my first lease but this second lease, I had an extremely patience and excellent customer service sales person, Mr. Albert W. He was really nice and patience to work with what we want and to the extend to offer us at any best comfort level possible to me, my husband and my kids. He explained every details that we have questions with and go to the extend to show us each and every possible car that might fit our request. He is remarkable sales person genuine to heart. One perfect example, one evening, while waiting for our finance paperwork, he actually went out and got us dinner for my whole family. It?s not about what and how much he spent but it is about how thoughtful he was towards my family, caring for our well being. That?s a very big deal in this world where people really care for another! We truly appreciate everything that he did for us and he is definitely our to go person in our future cars! Thank you Mr. Albert!

I just took my 2011 X5 with 60k+ miles to repair because a knock sensor was falling after two days they came back with the repair estimate at almost $10,000.00 dollars 5k for the replacement of a sensor "that's totally unbelievable" and 4k more for something they say is a oil leak and 1k more for arm joint or something like that so I ended with two day lost and same problem less $200+ dollars "for the professional evaluation". At the end my original description of sensor issue was 10 better then BMW dealership "thanks for nothing BMW

Always do a excellent job and get in my car back in a quick manner. Keep you informed during the repair so you know what?s going on and that is very refreshing

I would like to say that my representative that was assisting me with the repairs for my car was excellent service. His name is Tyler and he kept me informed and answered all of my questions about the pairs of my car. He was very professional and polite

My salesperson, Enoch Yang was the best. He was attentive, patient and pleasant to converse with. It made me decide to purchase that day.

A lengthy day concluded well and the car is in excellent shape once again. Many thanks to Marcus Llanes for his efforts to steer through both routine service and an unexpected problem. All good.

Sales people are very friendly and knowledgeable will continue to buy my vehicles from here

Bad experience after I filled out all the information and gave my credit card nr for the down payment the sale guy called me next day and said car is not available I really don’t know what happened

Very professional, helpful and accommodating! It was very pleasant having Carlos Castro as my Service Advisor and Ken being the mechanic at BMW in Sahara Las Vegas.

Call Dan last minute, car was in need of a service was leaving out of town spoke to the service manager assistant he help me out got me a Lo got me in for service detailed the car and had it back within 24 hours amazing and quick service

Excellent service experience, especially by Marcus Llanes.

I recently purchased a BMW that I had been leasing. Staff was helpful in getting me through the process.

We brought my beloved diesel X5 in for an oil change and alignment about a week ago. The technician called later that morning saying that it needed additional repairs of about $4k. He sent a video and and neither my husband or I saw the cracks or leaks they were supposedly showing us. My X5 also only has about 56,000 miles on it, so all this didn?t make sense. Smelling a rat, we told them to NOT do those additional repairs and only what we had scheduled. Our bill for the maintenance we scheduled came out to over $1,000. When we got our X5 home, we both crawled under it and did NOT see the cracks OR leaks they claimed. We are very unhappy that this service department tried to pull a fast one with us. They clearly thought we were stupid, gullible people who never look at their vehicles or know anything about them. Does this service department have a quota or something they have to meet monthly for repairs? Were they not satisfied that we spent over $1,000 and thus tried to soak us for $3-4k more?! We love BMW and own two, and have been treated well by other BMW dealerships in the past. However, the trust has been absolutely broken at Las Vegas BMW, and we?d like BMW corporate to investigate. Is Auto Nation responsible for these practices?

Great experience, same day service, parts were in stock

Purchase my car while overseas. Krystal promptly responded to all my emails and handled everything with the upmost care.. the entire process was seamless and easy.

Very good service staff are very helpful

Very professional. Very pleased with visit.

Great service and trustworthy advice.

Excellent in all aspects knowledgeable stuff clean facilities

Went there yesterday for a simple oil change. I arrived a little before my appointment time of 11am. Giuseppe was my service coordinator and did an amazing job. I told him I had an appointment a little after 12. he said I'm going to work to get it done by then. it was done by noon. I was ecstatic and was able to make my appointment.... thank you very much.

I was very impressed wit the professional and courteous service.

Joe thank you so much

I recently moved to Las Vegas from Reno, this is my first visit to BMW of LAS VEGAS. Service Manager Mr. Joe Monaco answered all my questions concerning vehicle maintenance. The service at BMW of LAS VEGAS is excellent.

Joe is the best and he is the reason I continue to have my car serviced at BMW Las Vegas.

Every person working at AUTO NATION BMW OF LAS VEGAS are very knowledgeable . my sales person Amin is a gentleman. He knew exactly what I was looking for and he got it for me. He treated me like family.

I came in for an emission recall and check engine light. The computer was re-programmed and the battery was registered to the vehicle. The check engine light turned off but turned on again the next day.

We kept K running from one part of the parking lot to the other looking at different vehicles until we found the one we wanted. The selection was better than expected during the times. The staff was courteous and attentive. Overall a pleasant experience.

Outstanding service as always, loved the video from our service member and as always our customer service from Frank Hughes was outstanding!

Wanted to buy an X6 from Fremont BMW and BMW Las Vegas made it happen for me. Sam was great and very responsive. Great place!!!

🙂we enjoyed our time at BMW of Las Vegas dealership, especially our Salesman David Iannuccilli. Without David's help we would not have been able to buy our BMW SUV x1.

Always friendly and attentive. I love dealing with this business.

BMW of Las Vegas was on the uptake with the sales rep as Amin was polite, knowledgeable, courteous and had good communication skills. The finance person was the polar opposite-condenscending, rude, curt, disrespectful? almost from a ghetto background representing this luxury name. Disheartening. The X1 sold itself. Great car.

very pleased. Very professional service technicians

My service tech, Carlos, was very professional and knowledgeable about what needed to be done with my vehicle. It took a little longer to get my vehicle than I expected, but the waiting room was sufficient while I waited for my vehicle to be completed. The only problem I had was the cashier, she was rude, grumpy and she gave me the impression that she did not want to help me.

New Service agent tried to sell me service that wasn?t needed. Otherwise I?ve had a great experience with previous service appointments.

We are on our 3rd BMW from BMW of Las Vegas, and I have to say, each time I go in, I am made to feel even more like family. Our sales consultant Dan, does everything right, Dan the sales manager and I actually had med previously almost 25 years ago, Eric the GM is always approachable and willing to have a conversation and Joe Monaco in the service department has to be about the best service advisor I have met since owning vehicles and dealing with dealerships. BMW lifer here thanks to this amazing team

Taylor was very attentive to my needs. I appreciated his communication and for going the extra mile to get my issue taken care of under warranty. Offered me a loaner and detailed my car before returning it to me. Now that is what I call service! Thank you for your kindness, Taylor!

Joe Cordone was professional and honest. Great service

Good clean dealership with very friendly, and helpful people. Our sales rep, Amin Kader, was very helpful through the whole process of ordering a car. During these crazy times the car buying experience has changed, and Amin was very helpful.

Amazing service at the service department! Joe Monaco took care of my car and provided 5 star service at every step!

I worked with Frank in the Service Dept. I loved working with him, very professional, friendly and always welcoming! Not too crazy about the leasing. I was not told or reminded that after certain amount of mileage I would have to put out $753.00 dollars for service of the vehicle when we were leasing the car. I would have had the spark plugs and oil changed prior to the time or mileage running out. Frank was excellent!

The team of Steve, Albert & Richard (finance) were all great to deal with. Knowledgeable about the vehicle and helpful in guiding a first-time buyer through the sales process without being pushy. We completed the purchase within just a few hours.

I don't recommend the Las Vegas BMW because I bought a BMW X6M50.I on 11/27/2021 and I asked the seller David and businessman Omar if the car would have the title and if there was no debt, and he said the title was. there at that time but it would have been available two days after buying the car, and today it's December 20th and I don't have the car title, I went back to BMW OF Las Vegas on 12/15/2021 just to solve this problem. Once there I went straight to the general manager of the store called Erilk, being very arrogant with his words and posture, he totally disregarded the matter saying that all that lie that was made in car sales was normal, I never thought I would hear from a North BMW Representative -American, that is, it would be normal for this Dealer to act in this way, deceiving Customers who value the BRAND BMW here in the USA. but after a lot of conversation and having spent most of the day at the dealership, I once again left the BMW without my title, came back the next day 12/16/2021, to find out if they could return the car or get my title because I need it. his. license the car, I live in NJ, and the car, although I have a temporary role to transit the car, this role is small almost invisible and I can get in trouble with the police. It was then that Erik said that the title would arrive on 12/17/2021 and that he would ship it to NJ on 12/18/20. but that didn't happen and once again I believed and was wrong, today 11/20/2021 I called again to find out about anything, they don't call me or send me messages or e-mail to let me know what is happening. After making the sale and receiving all payment for the car, they don't make any kind of contact. I feel like a total idiot for believing the members of BMW in Las Vegas.

Great service from Service writer Joe Monaco. He got me a loaner car for 24 hours when originally told they didnt have one available for months.

Accommodated my schedule and performed work within the time they said they would.

Joe Monaco has been my service rep for a couple of years, and I really enjoy working with him. He outlines my service needs and not try to scare me into extensive, expensive repairs unnecessarily. It’s an overall good experience each time I’ve visited though expensive.

The best service possible from our service advisor Joe Monaco. And Sam was, probably, the best salesman we have ever dealt with. We’ve bought two cars so far from BMW of Las Vegas. Best recommendations!

I was looking for a 2017 or 2018 Ram Longhorn. I knew what a good price would be. Found one on line at BMW. Didn't realize how good the price was until we saw the truck. We didn't get a good price, we got a great price. Our salesman, MR. J, was awesome. He not only sold the car but sold us on the Dealership.

Service manager Josh Martinez went above and beyond to help me with my car window! Great service from start to finish, thanks Josh and Joe too!

Taylor Gilmore - was my advisor for my service visit he was directed to me because my past visits I wasn’t so happy with the other advisors/service *some advisors listen to quick to reply and not to understand - Taylor G. Listened to my concerns/service and understood kept me informed with what was going on with my vehicle ect. For any other customers I recommend Advisor Taylor Gilmore for your future visits I new BMW was going to have my vehicle for a few days just wish they had more rentals I called before I set my appointment and was advised they were absolutely out of rental vehicles but I managed

Marcus is great to work with. My preferred advisor there

I would highly recommend BMW of Las Vegas,Emin was probably the best salesman I've ever dealt with, their financing department was unbelievable. I would highly recommend these people.

Sporadic interaction from the salesperson until I was on-site, though I was trying to work through most of the sale remotely. I was happy to see the vehicle up front, cleaned, and ready for me when I arrived for my appointment. Juliana didn't seem to be quite as knowledgeable about the vehicles or certification process when asked for details. Also wasn't willing to help me return my rental vehicle until after I finished with finance, which meant the return location was closed by the time I got there and I had to cover another rental day. Because: it took 2.5 hours to get through finance after agreeing to purchase. Feng was pretty pushy with the extended warranty even after I declined multiple times. Soured the sale a little in my mind. Comes up very short of my experiences at Porsche and Volvo dealers and somehow I've had better experiences at some Jeep, Subaru, and even FIAT dealers.

Dropped my car off at 7:15 AM last Thursday for a simple oil change. I was advised I’d receive a call From an advisor and that the car would be ready quickly. Never received a call and had to follow up with my advisor 8 hours later to see if the car was ready. Mauricio downplayed his lack of follow through however a simple Oil change shouldn’t take an entire day

MY BEST TRADING EXPERIENCE EVER I have seen and tried different strategies and methods even lost alot of money while trying. Until i was introduce to this new strategy that got me back on track and i have been able to regain my lost money and still making consistent growth on all of my trade. Mrs Lilian Wilson is an amazing trader, she steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach her on Email: Lilianwilson220@gmail.com WhatsApp: +1 (315) 696-7425

I commend my service advisor Joe Monaco for his honest and professional service.

Love these guys! Marcus Llanes and Josh Martinez, I’m forever grateful for your impeccable service, all the time, every time!

D’Andre was professional, customer friendly and made my experience painless!

Great customer service by employees. Marcus Llanes really came through for us. Big thanks to him!

service managers have always been very professional and honest,

I purchased my X5 at BMW of Las Vegas! A few days later I had a flat tire. Luckily because of the no flat tires I made it to the dealership. The place was packed and I didn’t have an appointment. They took care of me right away! Service was quick and efficient and I was on my way!

I will never buy another car here nor will I ever buy another BMW! On 8/24/2021 I traded my Mercedes E350 in for my first ever BMW 2018 740i. I was happy and excited for 3 short weeks. All of a sudden my car was smoking, whistling and jerking. I made it home and parked it until my appointment. My advisor never called me with updates I had to call him every time. It needed a major repair, cylinder head cover with internal failure! Thank God for the 90 day warranty. I got my car the following Monday. When I drove it home I noticed hesitation at acceleration AGAIN immediately and called my advisor who asked me to bring it back the next day. Tuesday the head mechanic drove my car with me in the passenger and said that hesitation is normal for all BMW’s it was the turbo engine and since it’s my first BMW I need to get used to it. I drove home. Literally 7 days later my check engine light comes on!! I call my advisor he gets me an appointment for the next day. I drop it off 8am but for some reason they couldn’t figure out what was wrong until the next day WHEN I CALLED at 4pm. It’s now 10/7/2021 he says Radiator Blind Malfunction which he says is NOT covered by my 90 day warranty!! He asked the sales team to cover it, they offered to pay only half of the $878.44. I asked for the general manager because that’s not fair I just bought this car and it clearly was not fully inspected before they put it on the lot!! Why should I pay when I clearly did not cause that wear and tear?!! Eric Ziegenbien comes over and says “he’s only willing to pay half as a courtesy and honestly he does not have to pay anything”. I was embarrassed, disappointed, sad and angry and told him that’s not right but I will only pay $300. He says “fine I’m not going to argue over $100!” then walks away. I have never felt so undervalued as a customer in my life. This experience has made me 100% regret switching from Mercedes to BMW. Are they cheaply made? Why so many major repairs? Its only a 2018 with 60k mikes! Why would you make someone pay for a repair caused by the previous owner?! I would really like my $300 back and I’m asking for someone from corporate to call me.

Love this dealership! Joe Monaco is the best for service and Sam Barandi is great for sales. He is not pushy at all. I really enjoy this dealership! I always go here.

I only deal with one advisor joe Monaco. Great service, caring and honest. I appreciate the service he provides. ! Thank you Joe

Joe’s professionalism and attention to details didn’t go unnoticed! Thank you!

We had exceptional service by our service rep. Marcus during our recent visits. Beside having a friendly, positive attitude, Marcus did a fantastic job at explaining the complicated work needing to be done on our vehicle. Car repair was done in a timely manner as well.

Tyler has been such an asset to the service department. He took care of all my areas of concern with my vehicle from start to finish. Thank you Tyler!

I am very pleased 😀 when dealing with Marcus Llanes he takes care ❤ of me every time I come for service

Superior service, fast and easy. Also video tape the process of service. Something that I didn’t expect

I highly recommend the Director of Customer Service Advisory for mechanical work, Matt Bland and the Customer Service Advisor, Carlos Castro as the most dedicated, professional, and courteous individuals in this line of work that I have encountered in the last four dealerships where my vehicle has been serviced in CO, WA, MO, and NV.

Great first time experience with BMW of Las Vegas! Frank Hughes in Service was very professional, honest and made me feel like I was a valued customer and not a number in the Q. If I had to do all over again, I would have purchased my car from here! Thank you Team BMW!

Left a voicemail message with my representative, sent an email to another representative and then called the main service number….they finally directly connected us to our representative and we were able to book an appointment. Once we had the appointment, service was excellent.

I’ve got ongoing issues with my 2013 X3. This model and year is part of a class action lawsuit due to defective parts. This resulted in my engine failing, cost to replace my engine was 15k, out of my pocket. Vehicle is still not right, currently in their shop. I don’t know why BMW can’t stand behind their vehicles and repair them at their expense, rather than send it to their lawyers to deal with it. Still waiting on the settlement, whatever that may be. I do have to say that the BMW service departments on Sahara and in Henderson, have excellent mechanics. This is my third BMW, and now because of the unreliability of my vehicle, this will be my last BMW. This repair/replacement was too complicated for them apparently. So my beef is with the corporation and not the dealership.

Quick and friendly service

Thank you so much for the smooth transaction and the accommodating staff made my car buying easy. Thank you, Mo Emara, for your great support and understanding. He is the best! Mo is amazing and makes the process really simple. He went above and beyond for me and tried to help as much as possible. I also appreciate the great efforts and service that the Manager of BMW Las Vegas offered to me. BMW Las Vegas was the most accessible dealership I have dealt with. They were efficient but also made sure that everything was covered at the best price in town. I recommend anyone to see them and Mo Emara, who did the process stress-free and enjoyable. Thank you to all BMW Las Vegas staff who cared for our cars and provided 5-star service at every step!

Thank you so much for the smooth transaction and the accommodating staff made my car buying easy. Thank you, Mo Emara, for your great support and understanding. He is the best! Mo is amazing and makes the process really simple. He went above and beyond for me and tried to help as much as possible. I also appreciate the great efforts and service that the Manager of BMW Las Vegas offered to me. BMW Las Vegas was the most accessible dealership I have dealt with. They were efficient but also made sure that everything was covered at the best price in town. I recommend anyone to see them and Mo Emara, who did the process stress-free and enjoyable. Thank you to all BMW Las Vegas staff who cared for our cars and provided 5-star service at every step!

I have a M4 and my wife has a X3. I don’t trust anybody else to change the oil and filter in those vehicles but BMW of Las Vegas. I don’t have to worry about the oil pan screw being stripped causing an oil leak and mess in the garage and driveway. My service advisor gives me great advise on the maintenance schedule for the vehicles! I like walking around the new show room while waiting for my car!

I have two BMW's, so finding a honest and knowledge service provider is important to me. I had some not so pleasant experiences with this dealership before, but after I met with Joe Monaco, he is only service representative I will go to. He is honest and reliable. He returns call on time and give you updates as needed. He doesn't try to upsell you the extra services that are not required. Unfortunately, not everyone is as good as Joe Monaco at this dealership, I rather wait for him then going to someone else.

Carlos is amazing! He is an absolute pleasure to work with every time I have service issues!

Very professional and clean service department. Marcus went out of his way to help us as our car's notification indicated to replace brake pads at Stateline. It was after 2:00 and he was welcoming and made sure he addressed our needs by checking our history and took care of other service besides the brake pad issue. He even made sure we were taken to our hotel and had our car ready as promised in the morning. Marcus exhibited professionalism, friendliness, and knowledge as he took care of us. A breath of fresh air from the BMW dealership I deal with in Torrance. Thank you Marcus for making this a positive experience. Rebecca from Los Angeles.

The service team is very efficient and professional.

all very nice, I went a few weeks ago and gave chances but enough was enough. I'VE BEEN ROBBED. belonging to my car when I take it under warranty, it turns out that they had to see the cameras I'm still waiting ... to be robbed in bmw .. my god ... if I could give 0 I would give 0

I couldn’t be more satisfied with the quality of the quick service. Joe Carcione is the consummate professional.

Professional, courteous, efficient

Joe Monaco in service is the real deal! No fluff or over inflated tech talk. He took better care and resolved the challenges of my 650 faster than anyone ever has….until it was done right!! Thanks, buddy!!!

Always professional and helpful.

Received an electronic notice that it was time for vehicle service. Went on line and scheduled a service appointment, and things went just as planned, very smoothly.

They perform quality service

While visiting Las Vegas the check engine light on my wife’s X5 came on. This of course happened 2 days before we were scheduled to drive home. Our service at BMW Las Vegas was excellent! Our service advisor Joe Monaco was exceptional and our overall experience with the service department was fantastic. Joe was empathetic of our situation and worked diligently to ensure our vehicle was repaired before our departure, even overnighting a part needed for the repair. Simply a great experience! Highly recommend!

The worst!! U already pay so much to drive the car. Then every time u take it in be prepared to pay a lot more then expected. Simple math, how does 375 + 87 equal 517? That’s with a 75 discount “supposedly”. I can not wait for my lease to be over. MAY 2022 can’t come any faster!!

We got an X1 and we love it! Thank you Kay (Sales) and Shea (Finance)! Kay was pleasant to deal with. Even though I got there late in the evening, probably an hour before closing, he actually worked with me and by the end of that night, we ended up with the X1 we have been wanting. 🙌 Thanks for making it happen. Highly recommend this dealership for your next BMW!

i got my car recalls done which is airbags and brake lights. My brake lights work good but I had to use my horn today and it honked 15 minutes non stop. i kept beating the horn trying to make it stop. Now Im scared to use it.

Awesome customer service! been going to this dealership for almost 12 years! They get it! 5 stars!

had service done today and always impressed by Joe and his level of service, even for all the little things he makes sure are taken care of before I go.

The Customer service provided from the salesperson Erica Doty to the Finance Manager Mr. Nawabi was world-class. The experience was stress-free and without hesitation would recommend Autonation BMW to anyone looking to purchase a vehicle. Erica and Mr. Nawabi should be commended for their professionalism and red carpet service.

I recommend better communication between one another about was going on with the vehicles. One shouldn’t have to call to see was going on with their vehicle, but is to be notified.I understand places of business like these are busy but communication makes for the best relationships. Other then that I can’t complain and I very much so appreciate what was done to my car. Over all they fixed it and it works amazing. I would most definitely recommend going to the bmw dealership to make sure your car runs how it should. If you want your car fixed right with out confusion from people that don’t know Bmw. Thanks again for making my car drive like new again

Our service advisor, Taylor, was very professional and did everything he could to take care of us and also save us money. The visit did take longer than anticipated and more frequent updates on the estimated time of completion would have been nice.

Worse bmw dealer ever I had to deal with! From a slow finance department to a liar and cheap general manager that made sure i will hate the way they handle things. I will come back with a full detailed review once i get response from BMW North America on this matter

Driving from San Diego to Las Vegas had car issue by Baker so nice and slow to Las Vegas went straight to bmw dealership. Joe Monaco assisted me and got me in asap got the repair done and had a great time in Las Vegas and drove home without a problem. Joe Manaco did a amazing job.

Excellent customer service and very helpful staff,I love my 3 series BMW good car

Very organized and went very smoothly. Communication was great. Giuseppe was very thorough and called immediately before and after they worked on it

The salesman Albert was outstanding!!! Explained everything to me. No pressure at all was felt!! Easiest purchase I have ever made!!

Excellent and professional service. My adviser Frank, is very knowledgeable and helpful. Explained everything so I understood exactly what was needed and why.

The service was on time they were professional and efficient

I had great customer service with D'Andre on my recent visit! Thank you D'Andre....

Great customer service. Hands down the best. This is my 3rd BMW. I won?t drive anything else.

Great BMW dealership to work with - Ardie was great as was the entire team. Would definitely recommend BMW of Las Vegas! They had me in my new car in no time at all -

From the moment we entered the dealership to the moment we drove away in our new car we were treated as if we were their number one concern and we received incredible service in every facet!

5th BMW ; took 6 years to get my X3m40i; worth it!! ❤️❤️ Thank you!!

Courteous and professional. Service took a bit longer than expected due to programming, but everything is performing at or above expectations.

My old maintenance technician resigned and I was assigned Taylor, which was BY far phenomenal! Thank you for your assistance, your ability to be very personal, and kindness! It went a long way!

After going to dozens of dealers to look for a new car we stumbled across an excellent sales woman who was extremely helpful and actually listened to the customer and tried to resolve the our needs and concerns.

I go to Carlos for all my BMWs service needs. Always great and professional.

Great service. Cleaned my car beautifully!

As we are all imperfect humans, sometimes things happen. While my car was in for AC service, it was dinged in the rear quarter while being moved. My outstanding Service Advisor, Joe Carcione, immediately called to apologize and explain how they will handle it with their certified BMW repair shop. Joe was the role model definition of professional, compassionate, customer-driven, and high-integrity. I won't get into the details of all that was done for me to make up for this unfortunate accident, but they went above and beyond, and reinforced in me a deep sense of trust and respect for their work and service. Joe should get some credit for my next BMW, as knowing I have him and the team for service is a definite factor in choosing the next car. Excellent management of the situation, Joe!

Was seen on time as per my appointment, Joe was very courteous, and got the problem fixed.

Marcus was polite and very accommodating to my needs/services for my bmw. Would def go back.

I found the car of my dreams here, but unfortunately the team there isn’t so dreamy. I bought an extremely expensive used BMW from them, and when I asked the manager, Eric Ziegenbein, if they were able to throw in all weather mats with the car I just purchased IN FULL, the manager refused. When I spoke to him on the phone, he asked me “Why would you want rubber mats anyway? If you’re wearing heels it’s uncomfortable (I suppose because I’m a woman)” and when I proceeded to tell him I would like to protect my $60,000+ investment he told me “Only the front right? If I can find some that someone left lying around the dealership I might be able to throw them in the trunk for you.” I found it very odd that neither the manager, Eric Ziengenbein, nor my sales associate, Ardie Arnold, could provide me with rubber mats for my fully paid vehicle commission I just gave them. I’ve never had this problem anywhere else. When it was time for my car to be shipped out, the sales associate texted me and said “it’s shipped it should be there saturday.” with no other information on the shipping company, the driver, the drivers number. When the driver arrived, BMW of Las Vegas didn’t even give him my name to deliver to me, they put “customers house” and my address. This dealership definitely needs some customer service help.

Horrible customer service. No acknowledgement from employees working there. I would think BMW would offer incredible customer service considering the fact that it is a luxury car brand and customers spend thousands of dollars there. At the very least they should definitely offer great customer which was unfortunately not the case. Plus, the didn’t put my belly pan back on my car. I am a store director and I couldn’t imagine my employees providing this type of service to our guest. Sadly, It was a very disappointing visit.

Horrible customer service. No acknowledgement from employees working there. I would think BMW would offer incredible customer service considering the fact that it is a luxury car brand and customers spend thousands of dollars there. At the very least they should definitely offer great customer which was unfortunately not the case.

Disappointed that this vehicle transmission would go out so soon at 52k, just outside the manufacturer warranty, however, I lucked up on outstanding Service Manager, Leon Zelensky. Employees like this dont' come a dime a dozen anymore. Went above and beyond for my satisfaction. Kept me in the loop the entire way. He made the experience at BMW Sahara more pleasant to deal with.

Good people to deal with..

Great dealer and outstanding service. Customer service is always outstanding

Go see my guy Frank Hughes. World class customer service and professionalism!

Polite and efficient staff.

Excellent service, so friendly.

Frank was great to work with. Friendly knowledgeable and timely. And the car was done ahead of schedule.

This is more like it, Las Vegas BMW and Taylor Gilmore more than met my service expectations. I was served like one would expect to be treated at a high end automobile dealership. Henderson BMW can't hold a candle to Las Vegas BMW. I will be back... Keep up the good work!

Great communication, great service, great experience.

Well organized on time check in with my appointment for service. My service advisor Joe Carcione is one of the main reasons I have two BMW?s. I love the brand but for me service can make or break a brand experience. Joe is the best!

Just completed our annual BMW service, and could not be more pleased. Joe C. our service advisor is a pleasure to deal with, made sound recommendations to keep our BMW running great, and overall we felt we got good value in pricing. Highly recommend!

We completed the search before I got to the dealership so all I had to do was the test drive and paperwork! She’s a true professional!

Zach G was awesome. Very friendly and informative, never pushy. He was patient helping me find the right car from inventory. He called as he said he would to setup tinting.

Very knowledgeable and professional.

It was so easy and convenient to be able to drop my car off after hours then it was ready the next morning! Great friendly staff and very nice service bay entrance!!

great done my re-call of my vehicle i really appreciate they do free car wash and vacuuming the interior floors but my front right bumper has a lot of bupping residue by the car washing machines bad ,and have to wash and rub down the front,because of that auto car washing

My service Advisor Joe M. always makes sure that I am taking care off. He is very friendly and extremely knowledgeable. 5 Star Customer Service because of the no wait time and quick delivery of a loaner car while vehicle. Joe M. comes highly recommended.

The car and customer service were great. The customer waiting area could use some work.