13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Las Vegas Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from BMW of Las Vegas

I will never buy another car here nor will I ever buy another BMW! On 8/24/2021 I traded my Mercedes E350 in for my first ever BMW 2018 740i. I was happy and excited for 3 short weeks. All of a sudden my car was smoking, whistling and jerking. I made it home and parked it until my appointment. My advisor never called me with updates I had to call him every time. It needed a major repair, cylinder head cover with internal failure! Thank God for the 90 day warranty. I got my car the following Monday. When I drove it home I noticed hesitation at acceleration AGAIN immediately and called my advisor who asked me to bring it back the next day. Tuesday the head mechanic drove my car with me in the passenger and said that hesitation is normal for all BMW’s it was the turbo engine and since it’s my first BMW I need to get used to it. I drove home. Literally 7 days later my check engine light comes on!! I call my advisor he gets me an appointment for the next day. I drop it off 8am but for some reason they couldn’t figure out what was wrong until the next day WHEN I CALLED at 4pm. It’s now 10/7/2021 he says Radiator Blind Malfunction which he says is NOT covered by my 90 day warranty!! He asked the sales team to cover it, they offered to pay only half of the $878.44. I asked for the general manager because that’s not fair I just bought this car and it clearly was not fully inspected before they put it on the lot!! Why should I pay when I clearly did not cause that wear and tear?!! Eric Ziegenbien comes over and says “he’s only willing to pay half as a courtesy and honestly he does not have to pay anything”. I was embarrassed, disappointed, sad and angry and told him that’s not right but I will only pay $300. He says “fine I’m not going to argue over $100!” then walks away. I have never felt so undervalued as a customer in my life. This experience has made me 100% regret switching from Mercedes to BMW. Are they cheaply made? Why so many major repairs? Its only a 2018 with 60k mikes! Why would you make someone pay for a repair caused by the previous owner?! I would really like my $300 back and I’m asking for someone from corporate to call me.

Nadine Price Oct 11, 2021

In short, purchasing a vehicle from AutoNation BMW of Las Vegas was the single worst car buying experience in my life. I had been shopping for a particular model of Land Rover. I saw a black Ranger Rover Supecharged with a cream colored interior advertised online. I contacted the dealership and was put in touch with a salesman. I live in Houston and was told the vehicle was actually at the AutoNation BMW dealership in Henderson, Nevada. I made a $5,000 deposit by credit card and flew to Las Vegas that night. The next morning I called the salesman several times with no answer. I went to the Henderson dealership about 15 minutes outside of Las Vegas. Upon arriving I asked for the salesman and told the person who greated me I was there to see the black Range Rover Supercharged. No one had any clue who I was, why I was there or anything about a black Range Rover. While they scrambled around, I called the salesman again. He finally answered. He sasid he would come pick me up. He arrived 1.5 hours later. He introduced himself and, without apology for the mix up or the long wait, disappeared again. More than 2 hours after I had arrived, we were finally on our way to Las Vegas. I inspected and test drove the vehicle and agreed to purchase it. We went to the salesman's desk where i was asked to sign a stack of papers including credit applications. I had repeatedly told the salesman I was paying cash and requested wire transfer instructions. He kept putting me off. He came back several times with different excuses for why he needed my signature on a credit application. He continued to refuse to give me the wire transfer instructions. He then disappeared for another hour or so. I packed up my things and told the man sitting at the desk inside the show room entrance I was leaving if the salesman didn't wrap this up. Finally, I was escorted to the "finance office". Again, I was pressured to sign a credit application. I had had enough of that and was going to walk (and should have). They eventually gave me instructions for my bank to wire funds. The vehicle was to be shipped to Houston. They waited 3 days to put the vehicle on a truck and 9 days later (12 days from purchase) the vehicle arrived - albeit at the wrong address. The pristine cream colored leather interior had black smudges all over it. Also note that the 5 day money back guarantee is illussory. My vehicle was not delivered for 12 days. The guarantee runs from the date of purchase, not delivery. The guarantee had expired before I ever took delivery. I will never again do business with AutoNation in Las Vegas.

Rick Flowers Aug 24, 2021

My car was being repaired here from mid June to July 21st. In the beginning I received numerous alerts from Autonation via text that delays in parts were prolonging my car being ready, which was fine. Progressive also provided me with feedback every time there was a setback to receipt of my car, also no problem. The last alert I received from Automation on July 16, the day I was supposed to finally receive my car, Robert text stating that a delay in receiving parts to secure my bumper was yet again going to push back my date of receipt to July 19, Monday. No worries as Progressive was still paying for my rental. I remained patient and anticipated with a great deal of anxiety now on Monday, awaiting a call or text from either Robert or anyone from Progressive or Autonation telling me my car was ready or anything. Finally around 4:30pm to 6pm, I continually called, left detailed messages and finally spoke to someone at Autonation who informed me that they would pass the message along to Robert that I was needing to know what was going on with my car…. Nothing came of it! Robert never called me back and finally on Tuesday, I starting calling early in the AM to get some insight and finally was informed by a woman named Melissa that Robert was out sick Monday and my car was ready. Needless to say, I was not happy. After being so patient, never complaining and driving a rental nothing like my own car, I felt disrespected that nobody could just tell me my car was ready, that Robert wouldn’t be returning my call Monday or that someone else couldn’t just let me know Monday that my car was ready after waiting over month to get it back. When I arrived Tuesday, only the receptionist greeted me, gave me a form to sign and handed me the keys to my car. Even though she was pleasant, I expected someone to go over the car with me, provide details of the repairs…anything. Instead I recorded a dirty car that I had to point out to the receptionist still had sticky residue on the passenger side back door and trunk door. Someone quickly wiped it and that was it. I was given a survey to complete and a packet of what repairs were completed. The ball was dropped in a major way due to the fact that I’m having issues with my sensors working properly. I reached out to the Progressive agent who was handling the situation on their end to inform her, she accepted my complaint and CC’d me in an email to Robert detailing my complaints. It’s now 48 hours later and I have not heard anything further from Autonation! The customer service started out great then completely fell off and shouldn’t be that way. I stayed patient so they could do the best job and received a mediocre outcome. Do better guys!

Trentina Jackson Jul 22, 2021

I was in Elk Grove, CA when the annunciator warned me for a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW Elk Grove, BMW Only in Las Vegas, and BMW of Las Vegas (A.K.A. Autonation). The first two asked me for my VIN number to see what kind of breaks I had, and quoted me respectively $869, and $882.26. They both said they would replace the pads, rotors, and sensor. BMW of Las Vegas, on the other hand, didn’t ask me for my VIN. I talked to Carlos Castro, who told me it was going to be between $500 and $550. I immediately thought the other 2 would change the whole system to get a few bucks more but BMW of Las Vegas would only replace what was necessary. I set the appointment but once they had my car, Carlos said: -“Your rotors are rusty so we’ll have to change them as well. It’s going to be $1250. “ I was livid. I told him and showed him my notes about the different quotes. -“You told me it was going to be about $500, and now you more than double the price? And how can you charge almost $400 more than the other 2 shops?” His answer was that the other shops installed after-market parts, not original BMW parts, and if they had BMW parts, they bought from his dealership, making the repair more expensive. I said – “Niello BMW Elk Grove" is a BMW dealership. How is it that they don’t have access to original parts? As for BMW Only, how are they paying more for the parts, yet charging less than you?” His reply was that the best he could do was to take $150 out. I told him to go ahead and do that and also that I would never be back again. He said I could take the car now and not give them any money. He knew that I knew I was due for the maintenance and not doing it would risk causing damage so I asked him to only replace the pads. He answered that he couldn’t – He had to replace the whole of it. And that’s how they get you. They quote you for the pads but once you’re there they tell you they have to replace the whole system, and it’s much more expensive than everyone else. For my next scheduled maintenance, I’m driving across the country if need be but BMW of Las Vegas aka Autonation will never, ever get another penny from me. You fooled me once!

Nuno Machado Vaz Mar 21, 2021

Nuno Mar 21, 2021

Let me start this by saying that I'm a Service Writer for Cadillac. At the time of my appointment, I had also just been to BMW of New Orleans with my Alpina B7 and BMW of Denver within a 2 week span. I called ahead for an oil change appointment for my recently purchased 1991 BMW M5. Myself and a few friends were road tripping this car across the US back to Wisconsin and we were just passing through. The scheduler on the phone told me I could get a 9am appointment and to ask for a certain advisor. We roll into the Service Drive at 8:55. We get out, and wait. Because at every single dealership I've been to/worked at, Service Advisors come right to your car and offer their assistance. After 10 whole minutes of awkwardly standing around waiting for someone to acknowledge us, a technician is the first to ask if we've been helped. 10 minutes after that I finally found the advisor. My first words to him were, "I'd like a 10w60 oil change". He says that's no problem, I ask how long it should take and he says maybe an hour. Perfect. I'm counting on leaving ASAP because of our trip and every minute counts. An hour and a half later, and there's no sign of my car or the advisor. I finally find him and ask about the status. He tells me "oh we didn't have a filter, I should have you done in about an hour and a half". Its already 10:40. I was hoping by scheduling an oil change @ 9am, that I could get on the road about 10am. Granted I'm not blaming them for not having an oil filter for a 30yo M5... but wouldn't you at least give me a heads up??? I had to find that out myself. Skip forward to about 12:15pm and I'm getting ready to check out with the advisor. I ask "did you guys use 10w60? Or was there maybe a bulletin for 10w50 or something else?" And he informs me that they're putting 5w30 in it.... Now, in an engine that already has issues keeping main bearings like every other BMW M engine, they want to put 5w30 oil a high mile 30 year old detuned race engine. Yes in 1991 5w30 was an option for these cars, but they didn't have the wide variety of quality oils used and required today! No one who understands these engines would run that light of an oil and expect any sort of longevity out of their M car! There's a reason that every professional engine builder recommends oils between 5w40, 20w50, or 10w60. All it takes is a careless oil change and I'm on my way to a $15,000 engine rebuild. I was incredibly disappointed that A.) my advisor ignored my orginal request of a 10w60 oil change, and B.) my advisor didn't know enough about BMW's to properly service my M5. Unfortunately most of these advisors are not enthusiasts and only know i3's, X5's, and 15,000 mile oil change intervals, and it shows.

Jeff Beran Nov 6, 2020

When one purchases a BMW automobile, and consistently returns to the dealer for service after the sale, you expect some minimal standards to be met. I confess, I have come to rely on this consistency from a dealer in Riverside, CA. However, after moving to Las Vegas, recently I took my car to BMW Las Vegas, expecting a similar level of service. D'Andre was the star of the entire experience...the associate who checked me in for service and discussed with my what I needed from the visit. Everything was done as he described, and completed earlier than expected. He was perfect with his "customer service" and he should be commended. HOWEVER, when I returned to pick up the car, this is where Riverside and Las Vegas diverge in service standards. Rather than return to D'Andre to summarize the service and perhaps thank him for expedient and pleasant service...and I was wanting to discuss the purchase of extending my warranty...I was directed to go to the cashier. If I were to use one word to describe the fellow who wiggled his index finger for me to approach the counter (even when the area around was devoid of other customers) the best word would be "surly". Without any pleasantries, he simply said "Last name" No discussion about the service, confirming what they did was what I had requested. He stated the dollar amount due...no explanation of how they had arrived at that number. (At home I saw a charge of about $25 that I still do not understand) He simply instructed me to place my chip card into the slot...silence. Once the papers and receipt were stapled together, he ripped the tag off my keys, hands them and my paperwork to me with a monotone "thank you" and looks back down at the counter as if he is done with me. I asked where would I find my car, and the answer was one hyphenated word "round-about" and he pointed in a general direction without lifting his head. Okay, I've never been to this dealer before and I had no idea where this round-about was, but assumed it was near where I entered the Service garage, so I marched out, see a round-about, and start looking for my car...clicking my key fob furiously. No beeps. Now I'm walking out into a vast lot near the Service garage entrance...nothing. I stopped a young man with a dealership shirt on, and asked him if he could help me find my car. He asked me where the tag was that had been with my keys, and I indicated the cashier had ripped it off before he handed them to me. He radioed the cashier and asked him about what the tag said and the response was "ten" which apparently meant "round-about" and we both return to that area. No car. We then repeat a nice stroll in the hot afternoon sun, back out into the vast lot near the Service entrance. No car. He asks me to wait there while he went behind a locked automatic gate. In less than 10 minutes, I see the automatic gate open, and my car appears with him driving it out to me. He is apologetic and pleasantly tells me to have a good rest of the day...very kind fellow. Why do they not valet the car to the door so you don't have to go wondering around their property searching for your car? I guess I was spoiled by Riverside, CA BMW. I don't care about walking, I just need to have a little direction from someone who really knows where I can find the car easily. Is this petty? In relative terms, perhaps. It could have easily been prevented by a better system, or even helpful, and pleasant cashier. It did not help me "have a good day" nor a good impression of the dealership. This little sideshow took about 30 minutes. It is worth another 30 minutes of my time to write this review...simply in hopes a minor change is made to prevent others from having a similar frustration.

zarcher1 Sep 11, 2017

BMW of Las Vegas | Certified Center

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the BMW of Las Vegas Difference

Recent Reviews from BMW of Las Vegas

Cars.com

Edmunds

Facebook

Google+