Recent Reviews from BMW of Las Vegas

this place is a rip off when it comes to service. Yes I bought my car, 1st mistake. Should have leased only. Now I know why not many people buy anymore. I took my car in for a repair and paid over 2k for something I didn’t need and still have the same issue. I was over charged 550 for labor. I was told by Erick the general manager of the store himself that if it takes 10 mins to do what they think would take 10 hours of labor, I will still b charged 10 hours of labor. Now had I knew that before I would never have left my car. Now it’s another 1k to fix what I came in there for in the first place. I was told that I had a crack in my transmission pan. Now how does that happen. No physical damage to the under carriage and when they did the first repair they didn’t see that? I was also told that it has a lifetime oil and it’s a sealed transmission, how does a crack happen? And not only that, the service guy Leon drove my car and it drove fine. After getting my car back, the gears are slipping in and out and there might be a possibility that I need to rebuild my transmission. By the way, did I mention that my car is a 2011 and only has 65k miles. Now why I should have these kind of issues w such low miles is rediculous. I was lied to by my service advisor who looked me dead in the eye and said that my car was worked on for 2 days when I came back to the dealership to get a loaner, a lot porter told me that my car was being washed and when I had to get some belongings out of my car Leon drove my car to me. Now if it was in pieces like he said for 2 days, how did he drive it to me to get things out of it. This Dealership is a complete rip off. NEVER take ur car here. And if u still want to get a bmw, I advise u to only lease brand new cause it will never last u long term. Plus the fact that they loose value sooo fast just makes the point that these cars are only good for the first 2-3 years. Not long term.

Joey Trinidad May 15, 2018

First time I bought a car sight unseen. Figured BMW of Las Vegas would be honest and after all a “Certified” used car - I was told - was supposed to have all the gadgets, engine and power train checked. So we pay the money by bank transfer, and after getting the cash suddenly, no more communication. Anyway, after almost two weeks, today we got our car, and guess what? One of the running lights was out, then the passenger side mirror does not adjust electrically. So without missing a beat we took the car to our local dealer in Santa Fe, NM (yes, it takes less than a day to drive from Las Vegas, NV to Santa Fe, NM), and immediately the service manager and tech said “oh, you have more trouble than a mirror and a light, you have a wiring issue”. So the logical next step is schedule an appointment for service and the Service Manager at our local dealer said (you have a certified car and the dealer should have fixed it or it is not certified, and you are due repairs or some money back”. So my wife call BMW of Las Vegas and after being transferred around she finally was talking with the General Manager (so he said). Now the GM was informed that the call was on a speaker phone so the Service Manager and Technicians at our dealership could answer any questions. This GM started out condescending with “you just don’t know these cars well, it is obviously something you did with it”. My wife stated she has had a car like this one since 2004, she knows these vehicles. He then said “your husband came up and looked at the car and agreed to the purchase”. My wife pointed out that I am a permanently disabled combat veteran (post 9/11) and I cannot fly or travel alone and besides I had been in bed several of the days that BMW Las Vegas had a communication lock down and we did not have the car. After that this GM went downhill fast, he did not curse; but, he yelled a lot (witnessed by 4 service people and myself). He was obnoxious and rude and accused us of “messing up,the car to get something free”. Really, if it is electrical it could run $1,200 to fix no big deal, we just wanted to get this BMW Las Vegas (owned by AutoNation) to come clean. Instead, we got yelled at, accused of being morons and outright accused of opportunism. The Service People at our local dealership were shocked to hear a GM talk like he did - one said “we would have a new boss in five minutes if our GM talked to customers like that”. So ANYONE that is considering buying any vehicle from BMW of Las Vegas - don’t walk away - run away. They will never have my business again. Oh and these “morons as you so aptly called us (Mr GM of BMW LV)” have a total of one Philosophical Doctorate, five Masters Degrees, four Baccleaurate Degrees and an Associates Degree between them and the Coupe de gras (the pinnacle of the efforts to complete - for your benefit Mr GM of BMW LV) I am a retired US Army Colonel who served 47 months in Afghanistan and Iraq (wounded twice) for a little over 33 years moving up from a basic enlistee through the ranks all the way up to Colonel and have founded two companies, I am not a genius or claim to be one; but, “moron” is not a descriptor. UPDATE - DO NOT BUY A “CERTIFIED” USED CAR FROM THESE PEOPLE. They used “certified” in the title to charge more. According to the dealership here (photos and parts validate it) “Stevie Wonder and Ray Charles” could have seen the things that needed fixed. Beautiful used car -$ 11,000.00 in additional repairs (most of which were made worse - like no transmission fluid - due to lack of proper service). Additionally, they kept my $1,000 deposit I sent to hold the car and they never returned it nor used for the purchase. They also never sent me the signed contracts. Lousy service, lousy follow-up and lousy people skills. This would be the last place on earth I would ever buy a car from - fortunately I was able to help some friends and relatives to avoid this place.

Quentin Collins Apr 24, 2018

Being impressed with the BMW brand, my husband and I bought each other cars on the same day. This is our 3rd year of ownership and never had an issue with other dealerships. I took my car in for an oil change to this dealership on January 25, 2018 at 8:05am. I received a call saying my car needed an alignment and tire rotation. I picked my car up at 5:14 pm. I reached for my prescription glasses that I need for night driving and they were missing from my car. I went back into the dealership and informed my service advisor Leon Zelensky. He came out to check the car and the glasses were not there. I explained I could not get another pair (Versace frames) covered by my insurance until December of 2018. He asked if I could check at home and give him time to speak with everyone that had been in contact with my car that day. No need to check at home since they were in the car when it was dropped off that morning and only used for night driving. Needless to say, no one saw my glasses. I went back a few days later because my brakes started making a noise. I was told it was due to changes in weather and possible a film. Odd that I haven't heard a noise in the past years. I've checked in with phone calls and visits to the dealership with no luck over the past few weeks. I stopped in the dealership on Monday, February 19, 2018. I was informed by Leon that my glasses were not found and I would have less of a chance than before considering they just hired a new cleaning crew. Followed by he would keep checking and joking that he had HIS glasses! I didn't see the humor and decided to call again this morning. I asked to speak with the service manager. I was sent to a voicemail. I called back, they asked for my name, and hung up on me. I immediately went to the dealership and asked to speak to the service manager. I was told all managers were at an offsite meeting and would be back in 30 minutes. I couldn't wait so I told them I left my name and number again and said I would return after work. At 1:38pm I received a phone call from a person named Sunny and she said she was the service manager and not Josh who I was told was the service manager this entire time. She told me she would review the tapes that they have onsite and would call me back. She further explained how detailed their camera system was and they retain tapes for 7 years. I wondered why the tapes were not reviewed before today. I didn't wait for her to call me back and went back to the dealership after work. I was informed by Sunny they reviewed the tapes and did not see anyone remove anything from my car. The icing on the cake was being told by Sunny with Leon standing there not saying a word that when you bring your car in for service, you sign that they are NOT liable for any items missing. That means they free and clear to take anything out of your car that they want. Makes me wonder if the camera story is true or false. Also wonder if cameras are in all areas and if they have night vision considering it was dark when my car war driven around for me to pick up in the circle. **BEWARE: DO NOT LEAVE ANY ITEMS IN YOUR CAR REGARDLESS OF VALUE

Frances Kennedy Avery Feb 22, 2018

I was very dissatisfied of my experience. The person who was supposed to handle my intake had zero understanding and compassion. To set the tone, I'll tell you that I was supposed to go on a field trip with my daughter an hour after my appointment time at BMW. I didn't think that dropping your car off for a repair was supposed to be an hour-long experience. I waited 3 months to get an appointment and then when I got there I had to wait 30 minutes before I was assisted. Honestly, I figured checking in my car and picking up a loaner with take no more than 20 minutes. In the past when I had other cars that I took to dealers, that was about typical. I'll admit that I was there at 8:10 a.m. for an 8 a.m. appointment. I was up until 5 a.m. that same morning for work. The ten minute tardiness seemed to be a real issue for Leon, the service person who has handling my intake. More about that later. When I arrived, I asked if I could get my car checked in and get my loaner. The gentleman who took my car said that I had to speak to Leon. He directed me to the waiting area. As I mentioned, I had to be at my daughter's school at 9 a.m. to get on the school bus. I waited until about 8:30. Then I mentioned to one of the staff that I really needed to get my car checked in and I needed to get into my loaner because I had to be on the bus for my daughter's field trip at 9. The person said he would try to help me. I waited a bit longer. At about 8:40, Leon became free. I asked him if he could please hurry because I had to go on my daughter's field trip. He made a roundabout comment about how I and all the earlier customers didn't know how to show up on the time and that is why he was seeing me so late. When we entered his little office, I again mentioned that I really needed to leave very shortly because of that field trip. I asked him if there was any way he could get me the loaner and complete the rest of of the process after. He said no. He has his procedures. I don't know if he would have made the exception if I had shown up right at 8. In either case, all I know is he did not this time. I told Leon hat I needed to leave right then and there to get a ride share then. I ran out and was able to get to my daughter's field trip on time, despite the lack of assistance from Leon. I was able to pick up my car right after the field trip. I had asked that a recall be done, my Bluetooth be checked, and an error that came up on my display. The Bluetooth is a real pain because I cannot do hands free calls without the system screeching and disconnecting after a couple of minutes. Of course, they did not check the Bluetooth. Although, they were sure to book me a maintenance appointment in October without my asking. I am not happy with BMW of Las Vegas or Leon. :/

Robert Telles Feb 12, 2018

Quentin Collins Feb 10, 2018

My SUV was running perfectly fine, but the check engine light came on, so I took it in. They had originally quoted me a much lower price to have a diagnostic done, then of course called back and more than doubled what that price would be. Then called back saying my vehicle needed nearly $8,000 worth of repairs, more than what my vehicle is worth. When I had them send me the 2 pages of "needed repairs" it was almost comical the things that were listed. First off, they listed quite a few items that were less than a month old and had already been fixed previously that month so those were obviously bogus items they were just pulling out of a hat. All my fluids had been topped off before bringing it in, yet they wanted to charge me for each individual fluid as if they were all empty, they wanted to charge me for bulb covers, and so many more unnecessary and ridiculous items. It was very obvious that they saw a woman with a BMW come in and figured I wouldn't know a radiator from a thermostat, tried to convince me that if I didn't fix every single thing my vehicle would surely blow up and I'd die, and that since my vehicle needed more repairs than it was worth that I'd be better off trading it in for a new car. Since I wasn't born yesterday I declined. I asked them to simply fix $160 worth of things on my brake lights to make the cost of the diagnostic a wash. They decided not to do that, not inform me that they weren't going to do that, and then when I came to pick it up actually tried to convince me that they'd called and had an entire made up conversation with me that in order to fix the brake lights it was going to be complicated and actually cost me almost $800, not the originally quoted $160. They could not find my vehicle when I came to pick it up, it was not where they said it was and we had to wait over 20 minutes for them to figure out where they had parked it. Long story short, I took it to an honest mechanic after that who figured out what was actually causing the check engine light, low and behold I didn't need to basically buy a brand new engine, I simply needed one part replaced, basic maintenance. He fixed it, check engine light turned off. Thanks honest mechanic!

Melissa Feb 2, 2018

I would give ZERO star if I could!! #THEIF #LIARS #NOTRUST I'm not from Las Vegas and during roadtrip, I went to BMW Las Vegas to get maintenance check. It was a simple thing to check but because there were a lot of people. Assistant Service Manager, DANIELLE KERLEY asked me to pick my vehicle tomorrow. When I check my car, front bumper was SCRATCHED. It was less than a year old 2017 BMW X6. Danielle Kerley said BMW Las Vegas will take care of it because it happened there. There was no apologies still. There was no ' Sorry' . She offered me $300.00 to fix the front bumper and when I asked her whether I can talk to her on the next day, she said she wont be working anymore from tomorrow. If I did not ask her she was not going to tell me. IF I DID NOT POINT IT OUT, DANIELLE KERLEY WOULD IGNORE ME THEN QUIT HER JOB NEXTDAY. I felt like Danielle Kerley did not think me as a client seriously BECAUSE I'M AN ASIAN and AN INTERNATIONAL STUDENT. I wanted to talk to Service Advisor, Cal Granieri. He said, he will take care of it and if there is additional cost, it will be covered. an Confirmed with email also. He told me it was a quick job and so their BMW connected painter could handle . I DID NOT TRUST THEM and I did not want to spend more money on hotels. I told them that I will fix it when I back to my hometown and charge them with additional cost. CAL GRANIERI confirmed to do so and send $300.00 check first. When I went back my hometown. NO ONE ANSWERED MY CALL OR THEY WERE NOT ABLE TO ANSWER MY CALLS. I EMAILED THEM AND CALL THEM COUNTLESS TIMES. I asked CAL GRANIERI whether he will be working in BMW Las Vegas in future at least till 2018. He said Yes there is nothing to worry about that issue. OH MY GOD. He kept ignored my calls and emails and messages I left. Then he left. New Service Advisor DO NOT REPLY EMAIL or ANSWER MY CALLS. I had to pay around $650.00 to get it fix and I still have not received $300.00 check. They turn my BMW X6 2017 car into a rubbish. Treated my car like it is a nothing. SAVE YOUR MONEY AND PROTECT YOUR CAR.

Leah Lee Dec 3, 2017

This is probably the worst car dealership to deal with. Very inconsiderate and shady staff from GSM Daniel to sales person Randall to finance manager Joe and Omar. About 4 weeks ago, my wife inquired about a car that had just been traded-in. After talking to sales person Randall few times and over the course of few days, we decided to put down a $1000 deposit as instructed by Randall and Joe, we completed all the paperwork. Finance manager Joe/Daniel FedEx the documents to sign and notarized since we couldn't be physically present at the dealership. About 4 days after we had put down a $1000 deposit, we got a call from a notary lady in Texas that she has received documents for us to review, sign and get notarized. We met with the lady within 30 mins and signed all the documents including bill of sale. Notary lady immediately FedEx documents back to the BMW of Las Vegas, so that they can ship the car. That evening, we received a call from ISM (Internet Sales Manager) Omar who asked how our experience has been and if we are excited about the car. The next day, we spoke with Randall who stated that car is getting detailed for it to be shipped and within 30 mins or so he will do a virtual walk/drive of a car. Few hours went by and we did not hear from him, so we decided to call Randall, but we could not get a hold off him. About 30 mins later, we receive a text message from Randall that read "It is such a big mess as the car has been sold to someone else and I have got my GM involved". This was the last time we spoke to Randall as he refused to reply to our text messages and return phone calls. We immediately called BMW of Las Vegas and spoke with GSM Daniel who said it was a mistake and there is nothing they can do except to offer a different car that has 45K more miles and way less options. Daniel asked to give him some time so he could find a resolution. It has been over 3 weeks and there has been no communication from neither Daniel nor from anyone from the dealership. Do yourself a favor, do not work with this dealership. They have F rating at BBB and numerous bad reviews. These guys have the audacity to keep our $1000 deposit and they act like they are doing us a favor by returning it. We already filed a complaint against this dealership with BMW corporate and BBB for sales practice. Please avoid at any cost. This dealership does not care about people who are buying Pre-Owned vehicle.

Nabeel Nasir Nov 8, 2017

Nabeel Nasir Nov 3, 2017

Hello, I am writing to convey my extreme displeasure and dissatisfaction with your service center. I brought in my car a 2008 335I to your service center on 09/21/2017 due to a factory recall on my air bags. I called and made an appointment over the phone for the airbags, oil change, alignment and diagnose a DST light. When I got to the service center I was told that they couldn’t perform the DST light diagnosis because it wasn’t on the notes and they did not have the time to do it that day due to being a busy day and i’ll have to make another appointment for that service. I was very upset but decided to get the other services done because I took a day off work to get my car fixed and I didn’t want to waste my day off. When I picked up my car, i was told that the car was missing a strut support bolt and it was stripped. I was also advised to replace my front struts, knuckle, and rear right axel. when I picked up the car I noticed one of the strut support bolts was missing and stripped after the car went the shop. Also I had a bunch of metal shavings under the hood around the strut support/frame. There was drill holes on the strut support frame. The tech said they did not do it. however the car did not have those 3 issues before i took it in. I took pictures under the hood before it went in the shop an i had it power washed under the hood few days prior to it. I spoke to the service manager and they re-installed the strut support bold but they did not use the original screw. they used some other non BMW screw and i don't trust it's integrity. very unhappy with the whole experience and they did not make things right. Also, I did an alignment but now the car is much worst than when I took it in. I respectfully request ask BMW to resolve the issue of the strut support bolt and my alignment or give me my money back. I would like for BMW to re-install the correct strut support bold and re-do the alignment.

Hasaranga Samarasekera Sep 27, 2017

I took my X6 in for 'Engine Malfunction, Power is reduced' message. This message started to appear about 3 months back. The dealership held on to my car for about 5 days. Before the weekend they finally gave in and offered me a loaner car. They were unable to identify the source of the problem. The only thing they could do was to take care of two recalls that were outstanding hoping the recalls fixed the issue. My service advisor told me they took the car out and drove for a few miles and the message didn't come up. He also mentioned to me that there was one error that the technician was unable to clear and it was related to the turbo charger not getting enough pressure. He said probably the turbo charger is going bad and it will take $11,000 to fix. Obviously I didn't go for the fix due to the outrageous cost. I picked the car up after they took care of the two recalls and sure enough within a day the same error message came back up. I was extremely frustrated with it and searched on Google Map looking for a 3rd party shop to have them check out the error message. After $100 in diagnostic fee and $450 in parts and labor, the problem is fixed! No matter how aggressive I now drive with the X6, the error message doesn't show up. This 3rd party shop actually told me it was going to take about 90 miles to get all the computers on my BMW to reset. The error message was still popping up initially. After 85 miles of driving, the message disappeared. I also told them about the turbo charger. This 3rd party shop told me there was an error message about the pressure with the turbo charger 400-500 miles back. It wasn't a constant issue so it is not something to be concerned about. Shame on you BMW! With your factory trained technician charging a premium for servicing your very own BMW vehicles, you are not as good as 3rd party mechanics. My X6 is an 8 year old vehicle with only about 56,000 miles on it. My car is a low mileage car that was well taken care of. I will never take my car back to the dealership for service. You have lost a client who has always gotten his car serviced at BMW.

Jeff Kao Sep 21, 2017

When one purchases a BMW automobile, and consistently returns to the dealer for service after the sale, you expect some minimal standards to be met. I confess, I have come to rely on this consistency from a dealer in Riverside, CA. However, after moving to Las Vegas, recently I took my car to BMW Las Vegas, expecting a similar level of service. D'Andre was the star of the entire experience...the associate who checked me in for service and discussed with me what I needed from the visit. Everything was done as he described, and completed earlier than expected. He was perfect with his "customer service" and he should be commended. HOWEVER, when I returned to pick up the car, this is where Riverside and Las Vegas diverge in service standards. Rather than return to D'Andre to summarize the service and perhaps thank him for expedient and pleasant service...and I was wanting to discuss the purchase of extending my warranty...I was directed to go to the cashier. If I were to use one word to describe the fellow who wiggled his index finger for me to approach the counter (even when the area around was devoid of other customers) the best word would be "surly". Without any pleasantries, he simply said "Last name" No discussion about the service, confirming what they did was what I had requested. He stated the dollar amount due...no explanation of how they had arrived at that number. (At home I saw a charge of about $25 that I still do not understand) He simply instructed me to place my chip card into the slot...silence. Once the papers and receipt were stapled together, he ripped the tag off my keys, hands them and my paperwork to me with a monotone "thank you" and looks back down at the counter as if he is done with me. I asked where would I find my car, and the answer was one hyphenated word "round-about" and he pointed in a general direction without lifting his head. Okay, I've never been to this dealer before and I had no idea where this round-about was, but assumed it was near where I entered the Service garage, so I marched out, see a round-about, and start looking for my car...clicking my key fob furiously. No beeps. Now I'm walking out into a vast lot near the Service garage entrance...nothing. I stopped a young man with a dealership shirt on, and asked him if he could help me find my car. He asked me where the tag was that had been with my keys, and I indicated the cashier had ripped it off before he handed them to me. He radioed the cashier and asked him about what the tag said and the response was "ten" which apparently meant "round-about" and we both return to that area. No car. We then repeat a nice stroll in the hot afternoon sun, back out into the vast lot near the Service entrance. No car. He asks me to wait there while he went behind a locked automatic gate. In less than 10 minutes, I see the automatic gate open, and my car appears with him driving it out to me. He is apologetic and pleasantly tells me to have a good rest of the day...very kind fellow. Why do they not valet the car to the door so you don't have to go wondering around their property searching for your car? I guess I was spoiled by Riverside, CA BMW. I don't care about walking, I just need to have a little direction from someone who really knows where I can find the car easily. Is this petty? In relative terms, perhaps. It could have easily been prevented by a better system, or even helpful, and pleasant cashier. It did not help me "have a good day" nor a good impression of the dealership. This little sideshow took about 30 minutes. It is worth another 30 minutes of my time to write this review...simply in hopes a minor change is made to prevent others from having a similar frustration.

Mark Keene Sep 12, 2017

When one purchases a BMW automobile, and consistently returns to the dealer for service after the sale, you expect some minimal standards to be met. I confess, I have come to rely on this consistency from a dealer in Riverside, CA. However, after moving to Las Vegas, recently I took my car to BMW Las Vegas, expecting a similar level of service. D'Andre was the star of the entire experience...the associate who checked me in for service and discussed with my what I needed from the visit. Everything was done as he described, and completed earlier than expected. He was perfect with his "customer service" and he should be commended. HOWEVER, when I returned to pick up the car, this is where Riverside and Las Vegas diverge in service standards. Rather than return to D'Andre to summarize the service and perhaps thank him for expedient and pleasant service...and I was wanting to discuss the purchase of extending my warranty...I was directed to go to the cashier. If I were to use one word to describe the fellow who wiggled his index finger for me to approach the counter (even when the area around was devoid of other customers) the best word would be "surly". Without any pleasantries, he simply said "Last name" No discussion about the service, confirming what they did was what I had requested. He stated the dollar amount due...no explanation of how they had arrived at that number. (At home I saw a charge of about $25 that I still do not understand) He simply instructed me to place my chip card into the slot...silence. Once the papers and receipt were stapled together, he ripped the tag off my keys, hands them and my paperwork to me with a monotone "thank you" and looks back down at the counter as if he is done with me. I asked where would I find my car, and the answer was one hyphenated word "round-about" and he pointed in a general direction without lifting his head. Okay, I've never been to this dealer before and I had no idea where this round-about was, but assumed it was near where I entered the Service garage, so I marched out, see a round-about, and start looking for my car...clicking my key fob furiously. No beeps. Now I'm walking out into a vast lot near the Service garage entrance...nothing. I stopped a young man with a dealership shirt on, and asked him if he could help me find my car. He asked me where the tag was that had been with my keys, and I indicated the cashier had ripped it off before he handed them to me. He radioed the cashier and asked him about what the tag said and the response was "ten" which apparently meant "round-about" and we both return to that area. No car. We then repeat a nice stroll in the hot afternoon sun, back out into the vast lot near the Service entrance. No car. He asks me to wait there while he went behind a locked automatic gate. In less than 10 minutes, I see the automatic gate open, and my car appears with him driving it out to me. He is apologetic and pleasantly tells me to have a good rest of the day...very kind fellow. Why do they not valet the car to the door so you don't have to go wondering around their property searching for your car? I guess I was spoiled by Riverside, CA BMW. I don't care about walking, I just need to have a little direction from someone who really knows where I can find the car easily. Is this petty? In relative terms, perhaps. It could have easily been prevented by a better system, or even helpful, and pleasant cashier. It did not help me "have a good day" nor a good impression of the dealership. This little sideshow took about 30 minutes. It is worth another 30 minutes of my time to write this review...simply in hopes a minor change is made to prevent others from having a similar frustration.

zarcher1 Sep 11, 2017

Worst dealership in Las Vegas. I wish I bought a Mercedes or Audi instead. And I plan to switch as soon as I can. Since I bought my car from BMW in 2015, I have been disappointed with each and every interaction I've had with their service department. I am not exaggerating when I say EVERYTIME... such as: not servicing or even touching my car after it was at the dealership all day for an appt-and when I pick it up and inquire about the service light still on they say, "oh we didn't do anything to your car today because it's not due-that service light is just sensitive tire pressure sensor.... okay then why did you have my car ALL day and call me to say "it's ready" when you should have communicated all of this?? Then, BMW is great about NOT informing me of my warranty providing a loaner vehicle and me having to arrange transportation or pay for Uber 2-3 times...until by a glitch I found out a loaner is covered under my warranty. So the next appt I sched I request a loaner, and my confirmation email says "LOANER" in the notes...and yet I get told the morning I drop off my car that they didn't sched one for me and have no loaners available for the day. After me showing him the email and proving I should have a loaner he is able to "dig one up for me"????? And through it all they NEVER complimentary wash my car. My friend drives an Acura and his car comes out spotless everytime he gets any service done. I've even reminded BMW and they still don't do it... I genuinely don't understand how they consider themselves top tier service. NEVER would I rate them above a 1-2.... I would give them 0 stars except that their cashier girls and the salesman that sold me the car are very sweet and try to be as helpful as possible. Worst of all, I've addressed this lack of customer service and the continued mistakes on BMWs end with their manager.... and he was snide and rude and basically referred me to their Henderson location if I'm not happy with their service on Sahara.....And when my boyfriend got on the phone, the manager changed his tone and was apologetic. I am obviously being mistreated as a young woman by this dealership and I can't wait to never have to deal with them again. It's degrading and humiliating and I feel like they take advantage of my time and intelligence. AVOID BMW ON SAHARA IN LAS VEGAS

Amanda Hardy Apr 12, 2017

This used to be a very good dealership. They no longer are. I have bought three vehicles from them in the past 5 years. Two 750Li (2009 and 2012) and one X5. I have also brought five very close friends in and introduced them to my sales associate, Albert (who left last year, in part because of what I am about to relate). Spent about $250,000 or so. At one time the service department was efficient and did whatever they could to help you. Then there appeared to have been a change in the dealership in early 2015. Since then, I have had nothing but trouble from them. I was what they had described to me as a "VIP customer". I had a very good service rep named Adam. I should have realized something was wrong when Adam left BMW right after Albert did. They both went to Mercedes. After Adam, I was given a young service advisor named Tyler. Where Adam actually tried his hardest to help me, Tyler seems to be very good at trying to sell me on how hard he's fighting for me, and getting nothing accomplished. The first thing he did was try to charge me full retail price for tires, after BMW has a price match guarantee and it was in the computer that I had documented prices that were about $200 per tire cheaper than he tried to charge me. And he tried to sell me on how much, "because I was a VIP"'he was taking care of me. By charging me $200 more per tire than I was previously charged. That was my introduction to the "New "BMW of Las Vegas". My 2012 750 has begun to have problems. I love the car, but it has spent more time in the shop in the past 9 months, than it has with me. While it is under warranty, these guys apparently aren't motivated to actually fix problems. Example: right rear door soft lock wasn't engaging. Told them. Tyler told me "the tech checked it and it worked fine". Got it home, and filmed myself trying it 22 times in a row, and it failed EVERY SINGLE TIME. My second problem, and this kills me. BMW has made Pirelli PZero tires stock. In fact, only run flat to fit my car. Only one. Worst tire ever made. Just google the reviews. WORST TIRE EVER. I lose an average of 1 every three months. BMW will not warranty the tire at all. So I pay $500 (or$600 if it is the rear tire) for a new tire every three months or so. I had two tires replaced two months ago. Today I was traveling down Elkhorn when I hit a seam in the road. The side of the brand new tire completely blew out. Tire is literally less than 3 months old. They refuse to replace it, despite the fact that I didn't hit anything. I am just driving down the road. So now, I went to Discount Tire. They don't carry it, so I ordered it. But they will offer a warranty for $100 per tire. Quite frankly, I feel ripped off and taken advantage of at this dealership. They are now on notice. My next cars will not be from this dealer. Once my warranty runs out, I will never again come to this dealer for any reason. I'll look at Mercedes, Audi, jaguar. I WILL NEVER GIVE THEM MY BUSINESS AGAIN.Their service manager was a condescending asshole. The service reps are much better at salesmanship than service help. I am disgusted. Hey, BMW of Las Vegas, congratulations. You have lost a "VIP" customer forever. I will never again refer my friends and acquaintances to you. Never. Keep doing business like this, and you will be out of business.

Michael Gowdey Sep 2, 2016

Love, love, love my car, however, did not love the experience at BMW Las Vegas. The sale associate, Rami, was nice enough, even went out of his way to bring a car to me from the Henderson location so that I didn't have to drive there myself. But the sales manager (name on the paperwork was Elie El Rae) was not very nice once he learned that I had brought my own financing. I told him over and over that I had already been approved for financing through my bank and did not need the financing that they offered. He continued to insist that they needed to run my credit just to see what interest rate they could get me, which I continued to refuse. I walked up on a conversation that he was having with Rami, who was asking him to fax the dealer sale report to my bank so that they could write the check and process the loan. He was basically yelling at Rami, saying, "I will absolutely not fax anything for her! She can do that herself. We don't fax paperwork for anyone!" I sat there until almost closing time waiting to retrieve the forms that I needed to take to my bank, the forms that he could have easily faxed since I provided all of the information for the loan office, etc. I had to wait for my bank to open the next day, 10 am, and visited the branch. They called right away and asked for the dealer sale report and were told that it would be faxed right away, not a big deal. Well apparently it was a big deal. We sat and waited for an hour and a half, still no fax, even after 3 separate calls to request it. I eventually went home and waited for my bank to call me. They called 2 hours later and said they still hadn't received the paperwork that they needed to process the loan and get a check to BMW Las Vegas. They had tried to call a few more times and were placed on hold with no answer, and one time when asked where they were calling from they were hung up on when they replied with the bank name. I finally called and spoke with a lady who kindly put me on hold, walked over to the fax machine, and faxed it. She said it was not a big deal and that she was not sure why they never faxed it for me, as they fax dealer sale reports all of the time! I was also told this by my bank, that they work with all of the dealerships in Las Vegas and that faxing a dealer sale report is standard protocol if the dealer wants to make the sale. So what was the problem BMW of Las Vegas? Did you not want to make the sale? After finally retrieving the check from my bank, I headed back to the dealership, explained to Rami what had happened. He was apologetic and said he wasn't sure why his sales manager wouldn't fax the report. LONG STORY short, if you bring your own financing into BMW Las Vegas, they treat you like you are doing them a disservice by purchasing a vehicle. They did absolutely nothing to help me with the process. Perhaps its because they get a kick back from the financing department or because they like to tack on all of their "add-ons," which I declined. Either way, I couldn't wait to get in there, pick up the car and get out as fast as I could. I don't think I will return to this dealership when I am ready to purchase my next BMW.

Dentaltemps of the Rockies Aug 16, 2016

Servicing HELL, and even worse customer service, thanks Ronnie...NOT!! Bought my X6 in Dec last year and have now spent roughly 10K on 3 rounds of repairs with this dealership, yup, apparently it's stupid change for these guys from the service I've received so far. The first 2 visits were ordinary, Chad was nice enough and pretty fair I'd say. This last visit turned out to be a HUGE disappointment ---- took them over 3 weeks to get the repairs approved by the extended warranty company and then completed, approx 7K worth. My award winning service advisor was too busy to update me regularly, he did try though a few times, I had a loaner, it didn't matter to them I guess. Finally, the work is completed and he tells me that I owe $125 (my warranty deductible is $50, I paid big bucks for it), an extra $75 for shop supplies which no other dealership charges on warranty covered repairs, I even called Benz just to make sure if this was legit or not (I've serviced my other car there for years) and NOPE, surely it wasn't. They just HAD to charge me an extra $75 on 7K worth of repairs, WHAT! And Ronnie didn't want to argue with me any further on that, company policy, JUST WOW!!! Well ROnnie, there is something WRONG with your company policy if I have to pay out of pocket for this 3 week 7K fix, you're simply overcharging me, no other luxury dealership does this and it's even what my warranty company told me. AND thanks for sending me off with a dirty car inside and out after 3 weeks in the shop...that's probably an extra $15 icing on cake. YEs, it was a real pleasure doing business with you! Have a call in to the Service Manager Joe, will soon find out what kind of a shop he runs, these kinds of problems are usually systemic to the overall organization, doubt if he'll make it right. This dealership leaves much to be desired, I expected way more from the BMW name, at least tread on the same lines as BENZ, please go learn a thing or two from Fletcher Jones Mercedes next door, they can show you how to treat your customers right. I wish I could service my bimmer there, the difference in level of service and value is night and day, hell, I will ONLY buy a Benz ever after :-(((

Karan Garg Jul 11, 2016

Hopefully I can revise my experience next week after I have my vehicle re-repaired. Always give someone a chance to make right, what they have truly done wrong. They discarded a critical part of the adaptive drive system on a E70 4.8i. Something as harmless looking as a 10 dollar bracket can equate to thousands of dollars in damage and/or loss of life. Why would you leave a dangling hydraulic hose in the engine compartment 1 inch in front of the drive pulleys of a 350 horsepower motor.... after doing a belt/ tensioner changeover? Why not ask your service technician. I will say, I need another belt/tensioner changeover after 10000 miles plus more. Thank god I still fall in the 2 year/24000 mile warranty period for the repair. The technician repairing my vehicle is going to want to know who left this bracket off and why. BMW North America will let them know who did as I had to record the incident for my own protection. Thank god I caught this early enough to temporary tie wrap it to my fan shroud. Luckily the hydraulic hose wasn't the cause of the belt/tensioner failure this time around. It did damage the fan blades and bounced around in the engine compartment like a wild animal on rough roads. I live in Ft Lauderdale now and your in Las Vegas. Inconvenient? Do you have children and a wife? I recommend your service manager scrutinize the unapproved BMW TIS repair work this technician is doing on customers vehicles. Am I at fault for not thoroughly inspecting this work upon receipt? I pray you will replace this bracket and the collateral damage it has done to my Beemer. You say, who is this guy. I'm Jason Burt a BMW technician who was on a road trip passing thru Las Vegas when his belt tensioner failed on his 2007 BMW X5 4.8i. I tell you multiple times I don't want your overpriced multi point vehicle inspection and then you mark your parts up 50 percent over retail on my service ticket. Then this slipshod work you do on my X5. How would you feel in my shoes? It took your tech 6 hours to do a faulty belt changeover when it takes an experienced tech no more than 2 hours. That says alot. BMW of Las Vegas turned my vehicle into a time bomb. 2 years ago this BMW dealership was an Auto Nation failure. Today ?? My luck fell on an unreliable BMW dealership. So far I have helped you with 2 zip ties, but the liabilty is still on you till my vehicle is repaired properly on Saturday at my local BMW dealership. When it is repaired properly and you flip the bill, I will have to forgive you. Let's hope Mike Jackson doesn't catch wind of this 3 Stooges engineering project.

Jason Burt Mar 4, 2016

AVOID THIS PLACE!! I've purchased my X3 certified pre-owned car 3 years ago from this dealership.The problems started about 3 month later and something keeps very consistently happening every 3-4 month. I could have purchased this car from a private seller, spend less and have the same amount of headaches. I thought I was buying quality, turns out it doesn't make a difference if you purchasing a "certified pre-owned" vehicle from a BMW dealership or from some crook who abused the car and now looking to get rid of it, except you will pay more. And its not even the money, its my time. I am a single mother of a 2 year old boy and a Doctor of Pharmacy candidate. I also work. Needless to say, I don't even have time to sleep, and having this car is making my life a lot harder. There's an electrical issue which BMW doesn't seem to be able to fix for the second year now, something is shorting the circuit and the rear LED lights go out and it drains the battery. I changed the battery less than a year ago, my rear lights were fixed back in June, which is 7 month ago. This past Friday, the same thing is happening: one of the rear lights goes out, battery dies, car doesn't start. Got my car towed to the dealership on Friday. Since this past Friday, I am stuck at home WITHOUT A CAR!!! I am told that this dealership DOES NOT HAVE LOANER VEHICLES!!! They are out!! And this is the story I got every single time when my car was supposed to be at the dealership for more than a day. But then, miraculously, a service advisor would find a loaner car somehow... Not this time. My service advisor's name is Chad. Great guy! Last time I spoke to him was yesterday, Monday, and he told me that he would look into getting a loaner car for me and call me back. It is Tuesday, almost 12pm and I have not heard from him. I am missing lectures, I can't even get to the store to get milk for my 2 year old child. This is just plain ridiculous!! IS THIS A WAL-MART OR BMW? I honestly think that I MIGHT OWN AN APOLOGY TO WAL-MART FOR SUCH DEGRADING COMPARISON.

Olia Evdokimova Feb 2, 2016

I went to BMW Sahara center for an oil change on 8/11/2015 and I was told that my car needs an alignment. I was told that their records show that my car didn’t have an alignment done since I bought it over 2.5 yrs ago. I was hesitant to have this done but Danielle, who is my service advisor, suggested that she put “do check 1st only do alignment if needed”. I agreed. Of course when I pick up my car, they said they went ahead and did the alignment for me as it was needed. When I file the alignment invoice in my Car Services folder at home, I found another invoice for the alignment service from same location on 2/02/2015 for the exact service. I was so upset that a prestigious company like BMW would keep such poor maintenance records and tricked me into another alignment service. I had trusted them completely when they said I have not had this service done before. I drive locally and on freeways in Las Vegas and my car had no alignment issues. It drives the same now as it was before the "said" alignment was done. I barely register 6,000 miles since the service done in Feb 2015. I showed the alignment report to one of technician, he said I don’t need this service. I called Danielle the next day and informed her that my records show that I had my alignment done earlier this year and thus I did not need another alignment done so soon. I asked for a full refund. She acknowledged she made a mistake, and said they are willing to give me a full deep cleaning for free. Since I don’t accept the cleaning she forwarded me to a manager, Josh Martinez. I only spoke with him for one time, when we spoke I mentioned the report looks no different. He said he will check and never call me back. I've called and left many messages to the manager, Josh Martinez and got received no reply or acknowledgment. Finally, on 8/17/2015 around noon, a guy named Shaun from BMW said they will refund me the full amount of $225.88 and that it will take 7 to 10 business days before I will get it. As of today, I still haven’t received the refund. I called BMW back as well as Shaun two times last week, and left messages and no one would call me back. I went in to see them this morning and were told they went for corp meetings and don’t know when they will be back. I am so disappointed in BMW's service as well as it's management who does not value customer service nor customer satisfaction.

Vivien Ho Sep 8, 2015

I moved to Vegas not too long ago and after being here for about 2 months I got into a car accident. I had a few bruises but nothing major. So I was in need of a new car. I found a few Fiats online that I liked and one of them was at BMW Las Vegas. The next day I went down there and I went for a test drive. Afterward the sales associate knew that my husband and I were looking at a few other cars at different dealerships. So the salesman went down to another dealership and picked up another car for me to test drive. That was great. I was really surprised that they went out of their way like that just for me. But I decided on the Fiat. They ran the credit report and everything and came back with a price. A price that both me and my husband agreed to. The only thing that was left to do was to sign the paperwork in the finance office. We were told that it would just be a few minutes. We ended up waiting about 30-45 minutes. After being there all day long it felt like hours. We went over the numbers plus added insurance for this and that. We ended up signing the papers and just like that I have a new car..........BUT WAIT THERE'S MORE. A day or two afterwards I received a call from the salesman checking up on how I liked the car which was fine. Then a few days after that I got a call from the same salesman asking for proof that my car was totaled, proof of income, and proof of residents. The proof of income and residents are thing that they should have gotten when I was signing the paperwork. I told then that I just started a new job and I have to wait about a week to get paid. I told then that I would be down there ASAP. The proof of my car being totaled and the proof of residence I ran down the next day. A day or two later I got a call and it was someone different asking for proof of income. I told him the exact same thing. Within about a week and a half I had gotten 4 calls from 2 different people and all of the calls were made early. So I was woken up by each one of them. I had finally received a check from my job so I was going to go down to the dealership and give them the information but before I left my apartment I checked my mail. There was a letter from the dealership informing me that they were cancelling the sale of my car and that I had to return it within two days. Also for each additional day there would be a fee. I jumped in my car and ran down to the dealership. After waiting a few minutes I talked to the financial department and they said that I had to sign a few papers and give them proof that my previous car was totaled. (information that I already gave them) I went to sign the papers and then they decided to mention that the interest had gone up and my payments would be about $40-$50 more. They had already ran my credit so I had no idea why it went up. They didn't even explain it. They didn't mention the letter that I got in the mail until I brought it up. He read the letter and laughed at it and said that he didn't know anything about it and that he didn't even recognize the signature on the bottom. He took the letter and without an explanation shoved it in the fold with the rest of my car information. All he said was "you're good." He didn't even shake my hand or anything. I thought that that was very rude. Just before I left I asked him when my first payment was due because he never told me or my husband. I also asked him about the complimentary registration. He told me that I would have to make certain arrangements and write out a blank check. The salesman told us that it was a complimentary service and that we could just opt for them to take care of it. He never told us that we needed to write out a check or anything. My temporary tag was almost expired by the time I found out. So I had to run down to the DMV and take care of it myself, but when I went to do so I was told that the dealership should have given me specific paperwork for the registration process. Thank god that the associate I talked to at the DMV was able to look it up.

Brittany Daley Jul 18, 2015

I went into BMW of Las Vegas Friday night, 05/26/2015. I was met by a very nice sales rep. After driving a car, we went to talk about pricing. As my Credit is not the best, I asked that my credit be checked BEFORE negotiations for a lease, as the lease amount may be different based on my credit score. This process was done Friday night, I was unable to come to an agreement on the car, no hard feelings. I left that night and decided to look some more. I was contacted by this sales rep Saturday afternoon, I opted in to come in and check out a few different cars. Speaking with the SAME sales rep, I dove a few cars, and then went into negotiations. We were able to come to a pretty fair agreement on cost, and was asked to wait to see the fiance manager. This is where things started to go down hill. We waited for about an hour before anyone came to see us. When someone did come see us, it was the floor manager asking me to fill out the credit application again, I expressed my concern about having to fill this out again, I was told that it was probably shredded and that they didn't store this information on file but that my lease about WOULD NOT be affected as they knew my previous score (I even handed him the credit report which I signed the night before from BMW) I was offered from BMW cups due to the wait and I accepted. About 30 minutes later I was brought into the fiance office, I was told in fact my credit paper work WAS NOT shredded, but on someones desk, on top off that BMW did again run my credit check again (which produced a worse score due to running again). The finance manager asked me to speak with the manager as the score I had was not able to get the offer we had all agreed on. The manager came in, extremely rude, over talking, evening putting his hand up to stop my g/f from speaking. He refused to even allow us to talk, it was obvious he made a HUGE mistake. Before my g/f and I walked out, I demanded to watch him shred my information, he just mocked me and put it in a drawer instead and pointed us to the door. At this point we walked out, I ran into my sales rep and explained the situation, then the very nice floor manager wanted to know what happened. I explained to him he should go speak with his manager as I was done being at the dealer. 5 hours total a waste. It was a shame, the sales rep and floor manager were extremely nice and helpful, as was the fiance manager. If the manager at this location were at the lease a little more honest and were able to talk then I wouldn't have any problem doing business with them. I now will not be buying any car from this location OR the Henderson location. I will also be making a complaint with the AG for loosing my personal information (Including SSN, Address, Telephone number, business name, etc) I will also being making a complaint with BBB for deceptive business practices of lying and changing the price of the car.

Anthony Assif Jun 2, 2015

BMW of Las Vegas on West Sahara has the world’s worst service department. They are incompetent, dishonest, or both. I had an appointment on February 13, 2015 to change out a Tire Pressure Monitor sensor (TPM) that had been diagnosed as bad by a reputable shop who didn’t have the special short-body tool to work on the low-profile tires on my Z4. It was covered by a CarMax extended warranty. I arrived at 7:15 for my 7:30 appointment and was told my “service consultant”, Joe, would be there shortly. At 7:45 Joe called me back to do paperwork and asked me if I would wait or if I needed a shuttle. I told him I would wait. At 10:30, Joe came out and said I’m good to go. It didn’t need anything, he said, the tires are “directional”. All they had to do was put the left on the right and the right on the left and everything was fine. The other shop must’ve gotten them on wrong. “But, Joe” I said, “it was getting the light on the dash before the other guys looked at it, that’s why I took it in.” “I know”, said Joe, “they didn’t know what they were doing. It’s not covered, so it’ll be $169.25”. Three hours and $170 to rotate the tires. I pay, drive off, and get two miles when the light starts flashing again. I turn around and go back and Joe says he’ll find out what’s going on. A little while later he says it needs a part, the TPM sensor I told them about originally. So, in other words, the whole line about the tires being directional and needing to be rotated, was a lie. It’s $400 and something dollars, but it’s covered under the warranty. I have a $300 deductible, so he’ll take the $169.25 I already paid and apply it to that. A while later, Joe says he’ll check on the status. I didn’t see him again for another hour. At 1:00 Joe comes out with another bill and says I’m done. The girl swipes my credit card for $292, and I tell her, no, that’s not right, it’s the amount at the top highlighted in pink. Honest mistake. She swipes my card again for $173.13 and gives me a slip to sign. I say,wait, that’s still not right, I have a $300 deductible and have already paid $169.25. I owe $130.75 and I’m not signing that until this is fixed. What happens next can only be considered attempted credit card fraud. The girl says “you still have to sign this. When you gave me your card to swipe, you consented to this amount.” I say, no, call Joe up here and we’ll get this straightened out.” She then starts to write on the slip. I don’t know if she signed my name, wrote “customer refused” or what. Finally Joe comes up and I say to him that the invoice is wrong: $300 minus $169.25 is $130.75. He says I’ve got to pay the shop charges which aren’t covered. I say I paid them the first time in the first $170. He says, no, he deducted that whole invoice. I say,”Joe, I still paid it. When you deduct it from the “deductible”, I still pay it. You deduct it because I paid it. A “deductibile” on a warranty means I don’t pay any more than that.” It was obvious that Joe didn’t understand simple math (addition and subtraction) nor did he know what a deductible is. I had been there five and a half hours and was getting nowhere with Joe. So I go back to the cashier and say “Okay, look just run my card for this amount and let me get out of here.” “It’s already taken care of” she says. In other words, even though I eventually consented to pay, she had already charged my card without my consent or signature. That’s fraud. I will never, ever go back to BMW of Las Vegas, and I will tell all my friends to steer clear of this horrible, dishonest, disreputable “service” center.

Mark Nelson Feb 17, 2015

Updated Review on 6/29: After emailing their GM Shane O'Hanrahan on evening of 6/24 about our experience with their staff, Mr. O'Hanrahan has reached out to me on Wednesday 6/25 and Thursday 6/26 via email to apologize for me and my husband's negative experience at their service center and the way his staff handled this incident. He said he understood what we ultimately wanted - that regardless if they're not liable for the damage because of what most likely to be a pre-existing rock chip, we only wanted to see his staff to show they at least "cared and tried" to help. Aside from his apology, Mr. O'Hanrahan also assured us that he and director Shaun have evaluated our incident and looked at ways they could've done differently to prevent this from happening again, which "includes a visual observation before entering the shop (inspect for blemishes or chips) and slightly cracking the windows when we park them so as to allow air flow and release the pressure in the cabin due to heat." They will also strive to do a better job in ensuring that their customers know as much (good and bad) about their cars while in their possession. Finally, they've learned that being "compassionate" rather than being "defensive" could've helped everyone keep cooler heads when dealing with an unfortunate incident. To show that they're sorry and appreciate our business, Mr. O'Hanrahan gave us a gift of $100 credit at their boutique, which we're free to use towards retail items and accessories. He also invited us to come back, and they would take care of our engine light (that they left on because we declined the scheduled maintenance) free of charge. My husband and I are planning to go there next week and meet with Mr. O'Hanrahan. Despite the negative experience we had at their service center and how his staff dealt with us and our incident, it's refreshing and somehow relieving to know that someone over there still gets "it," and most importantly, that someone is their leader. Because of that, we're willing to give them another chance to keep us a repeat customer. Original Review on 6/24: My husband took our 2001 BMW Z3 there for a $130+ oil change yesterday. When he came to pick it up approx. 8 hours later, there was a 1.5 feet long crack on the windshield. Nobody had given him a heads up that his windshield broke while the vehicle was in their possession. In fact, they could not tell us FOR SURE when or how it broke, not even an estimated timeline, except for their "theory" that a chip on the windshield was what caused the crack, and that they are 100% sure that the chip was "pre-existing" without any proper documentation or conclusive evidence, except for "law of physics." BMW refuses to fix the windshield or offer ANY KIND of compensation for mishandling our car and the inconvenience they have caused us. Their condescending comments made it obvious they were discriminatory towards us because our car is older and that we never get their overpriced recommended maintenance done with them. Note to Shaun Ramirez, Parts/Service Director: instead of playing Physicist and teaching me law of physics, maybe you should focus more on learning about high-end customer service that BMW owners deserve regardless of how old their car is or what you perceive their social status to be. Telling me that for every 10 customers you have who are unhappy as me, you can find 10 who can say you did the right thing was just a proof you have no business to be working for a luxury-brand company to be bragging about your 50% customer satisfaction rate. Jiffy Lube could've gotten my oil change done for half the price without breaking my windshield! For those who want to continue to take the risk in doing business with their service center, make sure you document and take photos of every part of your vehicle prior to leaving your car with these appallingly calloused people.

Sheila P Tuzon Jun 24, 2014

In my initial review entitled Amazing Sales Experience by Jeremy in Las Vegas I gave BMW Las Vegas a perfect score. I probably should have waited to see how they work "after the sale", and it has been far below what I would expect from a BMW dealership. On numerous occasions I have called with questions on my new vehicle and I am immediately passed off to my sales person who can never be found and my questions go on unanswered. When I was buying the vehicle we spoke about my first service call. I explained that weekdays were bad for me and Saturday was best. I get my first service call and its for 8:30 am on a Monday. This is not the attention to detail one would expect from a high-end dealership. Then when I call to reschedule I have to wait for the phone to ring ten times before a lady tells me the service appointment will be changed and I will get a notice via email. That was five days ago and nothing else. But the worst is this snake oil they try to sell you, which I bought, called appearance protection. My finance guy sold me on this telling me it would fix door dings and small dents. He even told me his buddy had his whole quarter panel replaced because a bird pooped on it and it ruined the paint. So, unfortunately my car gets a door ding in a parking lot and I make a claim. Now the claim is through some sketchy third-party company in Utah who doesn't even tell you the claim went through. And they deny my claim. I call BMW dealership with a simple fix to a very unhappy customer. "Just take this snake oil off my lease". And I am told they can't do that. Think about that... A maker of the finest luxury automobiles in the world can't take a $17 a month charge of off a lease to keep a new customer happy. Sounds sketchy to me. The best part is the finance guy said he would look into it and call me back. That was five days ago. To sum up. BMW's are great cars and as owners we pay a premium price. We expect to receive a premium style of service as well, and BMW of Las Vegas cannot achieve that service.

Jeremy Aug 15, 2013

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